The day before Flexii was 19dkkr. Yesterday when I bought it was raised to 39 dkk. After I bought at 39 dkk price again changed to one year abonnement free then 39 dkk. But still I give 5 star becaus... See more
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Absolutely terrible. Terrible. They have no common sense at all. They don't respond at all. They only respond to what suits them. I'm signed up for automatic payment but it doesn't work properly. Supp... See more
Company replied
I’m satisfied with flexi service and customer support. Customer support is very helpful. One thing they should consider, to launch the sim for kids smart watches. So we could stay contacted with our k... See more
Company replied
I am very impressed, both with network-coverage and with prices. I used to have yousee subscriptions for my household, because I thought network-coverage was superior there. Now I've discov... See more
Company replied
Company details
Written by the company
Velkommen til Danmarks nye teleselskab! Vi har billige mobilabonnementer uden lir. Hos os er alt 100% nemt, 100% digitalt og 100% billigt. Vores vision er at skabe et nyt teleselskab sammen med vores kunder
Contact info
Denmark
- www.flexii.dk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best price on the market
June 19, 2024
Unprompted review
Reply from Flexii
Dear customer,
Thank you very much for a good review, we really appreciate it!
I am pleased to hear that you find our prices attractive. We are proud to offer competitive prices and flexible subscriptions to suit different needs and budgets.
The best greetings,
Julie
Foreign data
I went to Prague after just a cupple of days with my new abonnement and everything went just fine.
No problem during the proces (I want to keep my number) and it went pretty fast - so far I have nothing to complain about.
May 19, 2024
Unprompted review
Reply from Flexii
Dear,
We're absolutely thrilled with your review here on Trustpilot, and especially with the full 5 stars! Thank you so much!
We're delighted to hear that switching to our service was smooth and that everything went well during your trip to Prague. Ensuring you could keep your number and have a hassle-free transition is exactly what we aim for. We're glad to have met your expectations so far.
I wish you a great day.
Best regards,
Lærke
It’s network quality is Good
It’s network quality is Good. I didn’t find any issue. They have the cheapest price at 5g. Thank Flexii
April 30, 2024
Unprompted review
Reply from Flexii
Dear Saikat,
We are pleased that you have spent time reviewing us and then with a full 5 stars, we are super happy with them.
It's great to hear that you've found Flexii's network quality to be good and that you haven't encountered any issues. It's also fantastic that you appreciate our competitive pricing for 5G services.
The best greetings
Julie
Great
I recently switched to Flexii, because it's so cheap compared to many of the other companies. I am extremely happy that I did, it's great!
March 13, 2024
Unprompted review
Reply from Flexii
Dear Alberte,
Thank you for sharing your positive experience with Flexii! We are thrilled to hear that you're happy with your decision to switch to Flexii.
At Flexii, we strive to provide affordable solutions without compromising on quality, and it's fantastic to know that our competitive pricing has made a difference for you. We're delighted that you're finding our service to be great.
I wish you a great day!
Best regards,
Nicoline
No app and many places without signal.
No app and many places without signal.
Good price but not the best service
March 13, 2024
Unprompted review
Reply from Flexii
Dear Fernández
Thank you for taking the time to share your feedback.
We're glad to hear that you found our prices competitive. However, we're sorry to hear about your experience with our service.
We understand that not having an app can be inconvenient, and we're continuously working to improve our accessibility and user experience. Additionally, we recognize that signal coverage can vary, and we apologize for any inconvenience this may have caused.
We hope to be able to offer an Flexii app in the future.
Best regards
Lærke
Good Prices
February 26, 2024
Unprompted review
Reply from Flexii
Dear Johnny,
Thank you very much for a good review, we really appreciate it!
We are happy to hear that you are satisfied with our prices at Flexii. We also try to do everything we can to keep prices sharp and competitive.
The best greetings,
The Flexii team
Good network and very cheap
I am very impressed, both with network-coverage and with prices.
I used to have yousee subscriptions for my household, because I thought network-coverage was superior there. Now I've discovered that 3's network, which flexii uses, has better coverage where I need it (in the Danish Søhøjlandet between Skanderborg and Silkeborg).
With flexii's latest addition allowing you to customize your subscription on a daily basis, you can keep prices (very) low, and just scale-up when you need that.
I am very impressed.
The online customer service doesn't seem to be a problem, because you typically don't need to contact them. It just works.
Highly recommended !
February 24, 2024
Unprompted review
Reply from Flexii
Dear Erik,
Thank you so much for your glowing review! We're thrilled to hear that you've been impressed by both our network coverage and our prices.
We're thrilled that our latest feature allowing you to customize your subscription on a daily basis has been beneficial for you, keeping prices low and allowing flexibility to scale up when needed. Your satisfaction with this feature means a lot to us.
Your positive feedback motivates us to continue providing top-notch service and innovation.
The best greetings,
The Flexi team
Reply from Flexii
Dear Claudia
Thank you very much for your nice review of 5 stars!
We are happy to hear that we deliver a good price and a good signal.
Our prices and the accompanying quality are some of the things that we are most proud to be able to offer our customers - so it makes us sincerely happy to hear
We wish you a wonderful day
The best greetings
The Flexii Team
A company where you definitely need to…
A company where you definitely need to read the small print. Now I can handle with the occasional call drop because the network is out of bounds, I guess that come with 'cheap'. But finding out the hard way that my daughter's phone has no service outside of EU is too much. And I am not talking about using her talk or data package, because that was expected, but literally no service.. apparently it's under 10.3. but even so, who can plan that they will never go outside of EU in the future. Bad surprise. Changing the whole family asap.
February 17, 2024
Unprompted review
Reply from Flexii
Dear Osman,
Thank you for sharing your experience with us.
We understand the frustration that comes with unexpected limitations, and we apologize for any inconvenience this has caused for you and your daughter.
It's certainly our intention to provide clear and transparent information about our services. The info is actually in several places on our website and not just in the terms! :-)
It is to find e.g. under Help and the fine print.
Best regards,
Anne
The service that you present is the…
The service that you present is the best and ver helpful with covering every where, chipper than the others and I am very grateful for your service. I hope you are doing better now and in future 👍🌺
February 16, 2024
Unprompted review
Reply from Flexii
Dear Radwan,
Thank you very much, for a super good review here on Trustpilot and with a full 5 stars, we really appreciate that.
We are also happy to hear that you are satisfied with our customer service. We know how important it is to have a good customer experience and we always strive to provide excellent service to our customers. Our dedicated customer service team is always on hand to help you with any questions or problems you may have.
We wish you a wonderful day :-)
Best regards,
The Flexii team
Just joined but so far very impressed…
Just joined but so far very impressed with the quality of the service and overall simplicity of the whole thing. And the pricing is just crazy good!
August 3, 2023
Unprompted review
Stay away
Stay away - Avoid
14 days after ordering and not even received the SIM card. No communication, no customer service.
I’d say avoid at all costs and go with a known telecoms provider instead.
July 28, 2023
Unprompted review
Reply from Flexii
Dear Arslan,
Thank you for your review.
I'm sorry to hear that your experience with Flexii has been so disappointing - that's certainly not how it should be.
We send an email when the SIM card is dispatched, in which we inform customers that they can expect to receive the SIM card within 2-5 business days. If the SIM card is not received within this timeframe, customers should contact our customer service.
If we are not made aware that you haven't received your SIM card, we won't send a replacement. We assume that customers have received their orders unless we are informed otherwise.
We send out many SIM cards every day, and it's incredibly rare for the SIM card not to reach its destination on time!
I can see that you have been in contact with customer service and have had your issue resolved.
Have a great summer.
Best regards,
Sofie
Flexii
I don't know how is it possible that…
I don't know how is it possible that they have charged me for a month if I haven't activated the sim card, now I'm trying to cancel my subscription but it's hard to find the phone number on Google. The connection is really bad that at times I cannot even watch YouTube. Overall bad experience
June 23, 2023
Unprompted review
Reply from Flexii
Dear Vladimir,
Thanks for your review.
Flexii is a fully digital company, and as such, we can only be contacted via email at kundeservice@flexii.dk. Consequently, you have not been able to find a phone number for Flexii. However, we do have a self-service number, 36 20 20 00. Please note that this number is not for customer service purposes but is solely intended for self-service.
Without access to specific details based on the limited information provided, I kindly request that you reach out to me at trustpilot@flexii.dk with your inquiry and include your telephone number. Once I receive your email, I will be able to examine your issue more closely.
I look forward to hearing from you.
The best regards,
Sofie
ALERT! Watch out for overcharges
OVERCHARGING:
I became member to flexii last February and my experience is really bad. Unfortunately, I didn't read the the pricing of calls at the beginning (I would never have changed it otherwise).
Well from February they sent me these bills without charging my card (it happened to open my spam emails to find the emails):
1) 1100DKK
2) 2200DKK
3) 1200DKK ...
A responsible company would have called its customer to ask if it is something wrong with the calls or they would have paused the subscription until the debt is paid out. But no, their scheme is to increase your debt under your nose and come later to collect their cut.
I am moving to a more well known provider who is gonna see me more human rathen than ATM.
May 2, 2023
Unprompted review
Reply from Flexii
Dear customer,
We apologize for the negative experience you had with Flexii. We take your concerns very seriously and want to assure you that we strive to provide the best possible service to our customers.
Regarding the overcharges you mentioned, we apologize for any confusion or frustration caused. Our pricing policy is clearly outlined on our website, and we make every effort to ensure that our customers are aware of our pricing structure before signing up for our service. We understand that sometimes mistakes can happen, and we are always willing to work with our customers to resolve any billing issues.
We would like to investigate your case further to ensure that all billing errors are corrected and to prevent similar incidents from happening in the future. Please contact us at your earliest convenience on trustpilot@flexii.dk, so that we may discuss the situation with you directly.
I'm looking forward to hearing from you.
De bedste hilsner,
Sofie
I didn’t receive a sim card but now my…
I didn’t receive a sim card but now my old phone subscription is stopped and cannot activate my Flexii account without sim card. So I am stuck without a phone, waiting for Flexii that they will at one point get back on my email I sent to them. I changed to Flexii a month ago and had one month notice time at my old subscription.
I hope that not too many days go without a phone… It is a very annoying and bad start.
March 13, 2023
Unprompted review
Reply from Flexii
Hi Bianka
Thank you for your review.
When you sign up, you receive a mail when the simcard is sent from our warehouse and in the same mail we say that you definitely should let us know, if you don't receieve the simcard within 5 days.
That way we know about the problem and we can send you a new simcard in time and then prevent you are left with no connection. If we don't get that information before the day the number transfer happens, it's hard for us to help you :)
With that being said, we are of course very sorry for the experience with the missing simcard. I can see that a new simcard has been sent to you.
Please do let us know if you have any further questions!
Best regards
Ditte
Quick delivery & helpful customer service
Received my SIM card very quickly. I had entered my existing SIM card number incorrectly and customer service was very helpful and quick to rectify the problem. Seamless switchover while keeping my old number with good communication throughout the process.
January 25, 2023
Unprompted review
Reply from Flexii
Hi Margo
Thank you so much for your review!
And just great to hear, that customer service fixed the error so quickly. That SIM card number is also a long and tricky one ;)
Welcome to Flexii, hope you keep enjoying your subscription!
Best regards
Ditte
Great customer service!
Great customer service!
I experienced problems with the delivery of my sim card, but received help very quickly after I contacted customer service. My sim card was immediately reshipped and delivered. Very satisfied with the quick help, easy installation and the affordable subscription.
December 7, 2022
Unprompted review
Reply from Flexii
Hi Emilie
Thanks for your review! And that's just great to hear! Of course, not that the sim card was delayed, but that you received the help that you needed!
Have a great day!
Best Regards
Ditte
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