Flick Reviews 101

Avoid this company, nothing wrong with their work, however their customer support is nothing short of disgraceful.
They do a sales job on you and tell you that you pay an amount for the first year and a reduced amount year 2 and 3.
Once they have provided the service and hooked you they then tell you your warranty is void if you do not pay an inspection fee in years 2 and 3.
I have been conned into a 3 year contract for which they will take no responsibility.
Ring and ask to speak to someone and you wait weeks for a call that never comes just an e mail explaining it is in the contract, that you do not sign and are sent after the service has been provided. One of the most unethical companies I have ever dealt with.

The worst pest control service we’ve had in 13 years. Cockroaches were never actually eradicated and then after 2.5 months they got worse. The warranty of their work is only 3 months so they are obviously aware that their treatment doesn’t work.

They’ve been booked in twice for a pest control, twice they’ve been no shows with no communication. Now we’ll struggle to get pest control done before everyone downs tools over Xmas and the New Year.

Booked a service on a Monday for the following Monday. No one turned up. No communication from the company. Contacted them the next morning and was advised they can book me in a week and half later. I have zero trust in this company that they can do what they say.

DO NOT USE THEM. DO NOT SIGN UP FOR THEIR SUBSCRIPTION SERVICE. Do yourself a favour and find another company.

No receipts, Charged twice. Did not turn up. Customer service did not know the costs, but guessed. Phone system is hopeless. Took credit card details but did not charge it. Months later received an email from Flick Collections and a bill for an amount that was not consistent with what customer service had said. Asked them to invoice me the correct amount, and I paid straight away. Then received another email from Flick Collections stating that bill had not been paid. On a follow up visit, Flick requested my credit card for that visit, but I was charged for the invoice from collections. Effectively was charged twice. This company needs to be reported to ASIC for financial misconduct.

Pest spray unsuccessful. Thought I was using M&M Pest Spray and Flick turns up without advising there was a merger. Would never have gone with Flick. Still have a cockroach problem and they advised there is no warranty for outside spray. Stick with small local businesses.

This is an income stream company that is not interested in whats best for the project or client but how to get a long term income stream. Their systems appear to be designed to require far more servicing than necessary to achieve an efficient pest or termite control.

I would leave ZERO stars for this terrible company if I could. We entered into a one year contract to be paid monthly for $28.99. After 10 months, we contacted the company when we saw ants again, but they refused to come out and do anything at first. After several more calls and threatening to file a complaint with Fair Trading NSW, they came. We told them we would not be renewing. Yet six months later, they are still taking payments from our bank account and giving us NO SERVICES. IT'S CRIMINAL. They agreed to give us back our six months worth of payments, yet only gave one month. It's virtually impossible to speak to any person beyond the operator. You cannot speak to the billing department, and people never return phone calls and ignore most emails. We did file a complaint with Fair Trading about it. Apparently, there are a lot of complaints because we were told that a case worker who "is handling other complaints about the same company" has been assigned to us. BEWARE of this company. They will rip you off.

i wont even give one star if there 0 star. they don't know how talk to the customers. use less.

I asked if they do bird mites, yes was the answer, $397 and an additional charge of $197 for a treatment of bed bugs, which I didn't have. On a daily basis, I'm Still getting bitten badly. Have had to go on antibiotics after one night of being bitten head to toe. On last scheduled visit, because I took too long getting to the door( I at the time I had no cartilage in my hips, so moving was an issue) the tech had to leave, but not before he noticed the bites mites on the balcony that leads to my front door. He said I have to go, shall get the office to reschedule and I'll have a look around the building for bird nest. The call didn't happen, when I called to make the booking,the guy I spoke to kept going to his manager the conversation went from you have to move the clutter( which I had done), a wooden chest on wheels and two boxes on top, to it has to be completely removed,l, the manager final say, nothing wrong with the spray the infestation is in the clutter there nothing we can do and that was that. And when I asked for the 2 receipts, the first one has fleas down as the insects treated, don't they realise I got a service report that says insect to be treated: bird mites, bed bug treatment done

I entered into a 12 month home protection plan. After 12 months, no contact from Flick and I didn't contact them for further pest treatment. Did the monthly direct debit stop. Of course not. When I contacted them I was told I had to give 30 days notice to terminate contract (this is in their terms and conditions). My response, how can you continue to charge someone, when their is no longer a contract. Neither party, myself or Flick made contact to have a new yearly pest service. Now 2 months later, and my credit card still being debited each month. I have now been assured I will receive refund next week. Although I did have to send thru my statement showing these transactions. I did say, surely you can see these transactions in your own bank account without me having to produce my statements. Fingers crossed I will see refund next Thursday.

They intentionally make plans confusing to charge you extra. I have been with them for 4-5 years, and when I tried to cancel, I was told my addon plan lasts 30 months whereas the original plan has a 1-month notice. Can you see how silly this is? They also said they'll charge me an additional $250 for an addon I never signed up for.

We have been on a monthly contract since February 2025. Many months have passed, and we still have rats running around the house. Flick does not seem to be able to get rid of them; the rats did not even eat any of the baits. When we ask for help Flick is too slow to respond or does not respond unless we call or email them many times.

Ben was fantastic. He arrived on time and explained everything very well. He was prompt and very thorough with hhis work.He was easy to talk to and he loves pets. I was very happy with his work and I wouldn't hesitate to recommend him. Thank you Ben

the flicks company rip me off thousands of dollars beware

We are working at VMCH Bulleen house.
Flick's hygiene/Anticimex team suppose to empty/replace our waste bins every week.
Fore more than 2 months this schedule is not supported and we are overfilled with dirty, smelled bins for days. Every week we have to call flick, but they are not too responsive. Last time yesterday, 23-May, I've called and the hygiene team representative was busy on the phone. and I've been told that they will call me back.
Of course, no one called us back.
Unfortunately, with our current experience, we can not recommend anyone to use Flick's service.

Benjamin Goodsell technician did a thorough and great job. He explained what needed to be done and then did it quickly and efficiently. Hope he continues to look after my property as it's in good hands.

Total failure to deliver service sold ($50/month Flick SMART), impossible to contact despite numerous attempts/messages left AND my house remains infested with mice 4 months after signing up. First service and installation of SMART, technician was good, polite, helpful (and the only person from flick who has responded to me - i had his mobile number from history first visit). I missed one call after this to arrange follow up visit and since then impossible to contact. Initially the mice improved but never went away completely, finished the bait before this. Profuse mouse droppings and urine continue in my kitchen, including in the cupboard where one sensor is and i have seen mice literally run past the other one, even in the last 2 days. It is plugged in and the (one, original) helpful technician who did respond checked online and reported it showed it was on but not detected activity (ie the system itself clearly doesn’t work). Not only this but, as others, with this failing my numerous attempts to contact flick (phone calls - never answered, despite staying in queue, sends to voicemail but these never responded to; no email contact other than for quotes - which i also tried but no response. I finally got to speak to someone 2 weeks ago (only at 2nd prompting by original technician - not his job to do) i was offered an appointment next week as first available (requiring 1/2 day off work). The worst part of all this is having to constantly clean copious rat droppings and urine in my kitchen (and elsewhere), to the point where I am basically afraid to cook in my kitchen due to the hygiene hazard and the helplessness in getting this addressed by flick, who sold me a service supposedly to make pest control convenient and easy, when it is quite the opposite, but i am still paying for monthly. I just want to cancel my subscription and arrange pest control myself - which, in reality, would be infinitely easier, considerably cheaper and allow me to live in hygienic circumstances. I never write reviews but flick has been so appallingly bad i hope that it saves someone else from making the same mistake as me.

Flick is one of the sheet company please don’t go with Flick

SO FRUSTRATED. When I wanted to cancel the subscription with Flick, they started to ignore my cancelation email and continued to withdrawn my money for over 2 months now. I'm going to call my bank to dispute their unauthorised charges.