Flick Reviews 

We have been on a monthly contract since February 2025. Many months have passed, and we still have rats running around the house. Flick does not seem to be able to get rid of them; the rats did not even eat any of the baits. When we ask for help Flick is too slow to respond or does not respond unless we call or email them many times.

Ben was fantastic. He arrived on time and explained everything very well. He was prompt and very thorough with hhis work.He was easy to talk to and he loves pets. I was very happy with his work and I wouldn't hesitate to recommend him. Thank you Ben

the flicks company rip me off thousands of dollars beware

We are working at VMCH Bulleen house.
Flick's hygiene/Anticimex team suppose to empty/replace our waste bins every week.
Fore more than 2 months this schedule is not supported and we are overfilled with dirty, smelled bins for days. Every week we have to call flick, but they are not too responsive. Last time yesterday, 23-May, I've called and the hygiene team representative was busy on the phone. and I've been told that they will call me back.
Of course, no one called us back.
Unfortunately, with our current experience, we can not recommend anyone to use Flick's service.

Benjamin Goodsell technician did a thorough and great job. He explained what needed to be done and then did it quickly and efficiently. Hope he continues to look after my property as it's in good hands.

Total failure to deliver service sold ($50/month Flick SMART), impossible to contact despite numerous attempts/messages left AND my house remains infested with mice 4 months after signing up. First service and installation of SMART, technician was good, polite, helpful (and the only person from flick who has responded to me - i had his mobile number from history first visit). I missed one call after this to arrange follow up visit and since then impossible to contact. Initially the mice improved but never went away completely, finished the bait before this. Profuse mouse droppings and urine continue in my kitchen, including in the cupboard where one sensor is and i have seen mice literally run past the other one, even in the last 2 days. It is plugged in and the (one, original) helpful technician who did respond checked online and reported it showed it was on but not detected activity (ie the system itself clearly doesn’t work). Not only this but, as others, with this failing my numerous attempts to contact flick (phone calls - never answered, despite staying in queue, sends to voicemail but these never responded to; no email contact other than for quotes - which i also tried but no response. I finally got to speak to someone 2 weeks ago (only at 2nd prompting by original technician - not his job to do) i was offered an appointment next week as first available (requiring 1/2 day off work). The worst part of all this is having to constantly clean copious rat droppings and urine in my kitchen (and elsewhere), to the point where I am basically afraid to cook in my kitchen due to the hygiene hazard and the helplessness in getting this addressed by flick, who sold me a service supposedly to make pest control convenient and easy, when it is quite the opposite, but i am still paying for monthly. I just want to cancel my subscription and arrange pest control myself - which, in reality, would be infinitely easier, considerably cheaper and allow me to live in hygienic circumstances. I never write reviews but flick has been so appallingly bad i hope that it saves someone else from making the same mistake as me.

Flick is one of the sheet company please don’t go with Flick

SO FRUSTRATED. When I wanted to cancel the subscription with Flick, they started to ignore my cancelation email and continued to withdrawn my money for over 2 months now. I'm going to call my bank to dispute their unauthorised charges.

"My experience reviewing for [flick reviews ] was exceptional. From the outset, I was impressed by their professionalism and commitment to creating a positive reviewer environment. The guidelines provided were clear, concise, and easy to follow, which ensured that I could provide relevant and constructive feedback.

Absloutly disgusting and appalling service. Numerous phone calls to come out and re spray just over two months later. They were really quick to take my money. Took two days of work leave with out pay yet they didn't turn up. Emails upon emails and no reply. I rang again today i was told it would be another two weeks before they could reply. Im not letting this go. I want a refund

Similar to other reviewers, Flick misrepresented the service and then proved impossible to contact to make appointments. We’re paying for nothing. They take the monthly direct debit but I can’t get in touch to book any appointments. I have had difficulties getting an appointment for the last 2 months. It is appalling service and I plan to return to my old provider who was marginally more expensive but infinitely better value.

Mis-sold treatment, technician completed half what he was paid to do. Said he’d arrange to come back. Repeatedly called Flick, they never came back to complete the treatment.

The beautiful smile on his face was welcoming. Andrew contacted me beforehand of his arrival. He began his job outside and I noted he was very methodic and thorough. Similarly, indoors and roof space were attended to in the same fashion. He skipped nothing. He answered my queries and was very obliging. I didn't mind having my house pest sprayed. It's always a bit of a personal experience for me. He left as he arrived, a great smile!

Got these guys out for a cockroach issue a few weeks back.

Haven’t seen one since.

Our technician was Andrew and was very professional and did a fantastic job

I personally probably won't stay with Flick or recommend them. I've made appts two weeks in advance and they've just not showed up at all or with the incorrect equipment for the job which is unprofessional. The person who didn't have the right ladder for the job also made me sign a form that he did all he could with what he had. Basically a waver form that he didn't do his job. A waste of time to come home early for the appt.
The person on the phone today I could hardly hear on a bad line and tried to explain there was msgs left yesterday and they called in yesterday, which is a lie as no msgs or calls were left. Also he tried to blame me for booking the wrong date afterwards.
It's probably not good for ppl who work normal trading weeks as they dont have great hour slots to fit you in. You have to leave early to get in.

Please be very careful when you pick any subscription plans , when you sign up any of their subscription plans there is a contract of 12 months which I was was not made aware at the time is signing up , on call representative didn't informed me anything about contact and nor I received any welcome pack advising contract terms and conditions, when I asked to cancel the plan I was told I had to pay the whole year , which is absurd , you can't charge me for the services you are not providing for the months being cancelled, so for my gold package even if I used only 1 months I have been told that I will have to pay full amount of roughly 800$ to cover all remaining months , this is just absurd amount of money being charged for no reasons .

Similar to most of the other reviews here, customer service is appalling. Been on the monthly payment plan for a few years. Results from general insect spray has been varied. Time came round to re-charge our termite protection system. Got a cheaper quote from another provider.

When I told Flick about the cheaper quote, I got a similar email to others where they try to scare you into staying by saying your warranty will be invalid if you go with another provider, no one else is accredited to refill the system and claim to be the most cost effective service on the market (they're not..).

We previously were told that they would not provide us a warranty anyway as we were a mid terrace building and the system was not applied around the entire exterior of the building. I questioned this and they just stopped responding. emailed a second time... no response... emailed a 3rd time and they ignored my question and again gave the stock standard reply again that our warranty would be invalid if we went with another provider. I then emailed a 4th time and asked the specific question yet again if they were providing us a warranty and highlighted the comments we were previously told about being a mid terrace house... and again no reply. Clearly they don't want to commit to whether they would honour a warranty but want to use the warranty threat to scare customers into staying with them.

Ironically, they are replying to all the negative reviews here about the poor customer service and lack of contact... by pretending to be concerned and interested and telling the complainants to email them. If only they would actually respond...

Save yourself the time and hassle.. go with someone else.

The technician Mr Jake Hines is polile, friendly and helpful. He came just at the appointment time and finished his job quick in a professional way.