Flight Centre UK Reviews 

41,112
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the booking process stress-free and enjoyable. Many highlight the personalized attention and expert advice received, which proved invaluable in planning complex itineraries and ensuring all details were handled with care. The service is frequently described as excellent, with people appreciating the efficiency and ease of their overall experience, from initial inquiries to final bookings. Reviewers are particularly impressed with the smooth booking process, quick response times, and the ability of the staff to adapt to changes and overcome challenges, even during difficult personal circumstances or global events. Many consumers also appreciate the staff's patience and dedication in finding suitable options and providing up-to-date advice, ensuring a seamless and enjoyable holiday experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and knowledge.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting it as easy, smooth, and... See more

Holidays

Customers had positive experiences with holidays, often highlighting the exceptional help and dedication of... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scarlett has been absolutely fantastic from start to finish. She’s helped me many times over the years, and every experience has been consistently excellent. She makes everything so easy and takes the... See more

Company replied

Rated 5 out of 5 stars

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experi... See more

Company replied

Rated 5 out of 5 stars

We decided to travel at short notice to British Columbia and needed to put plans in place with flights and accommodation and take the option of a train ride through the Rockies. Flight Centre, Richm... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Flights Search Site
  4. Hotel
  5. Recreation Center
  6. Tour Operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

4.9

Excellent

TrustScore 5 out of 5

41K reviews

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Asks customers to review

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4.9

All reviews

(41,112)

1,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gary was really helpful and made the…

Gary was really helpful and made the experience of book a big trip easy

July 3, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

We wanted to independently travel…

We wanted to independently travel around Japan . Jamie at travel centre helped us in booking our trip, arranging great flight times with top hotels in perfect locations for our travel adventure , Would definitely use them again for our next trip

May 3, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

5 star service from Amy

I have been dealing with Amy Burns lately, as she has assisted in some baggage issues i was having
Absolutely brilliant service.

July 6, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to share your brilliant review for our team 😊

Rated 5 out of 5 stars

I always book my own holidays online to…

I always book my own holidays online to try and get the best deals.
I went to the flight centre as I wanted to book a two location holiday with activities and found it too complicated doing it myself.
Chey-Ann greeted us and then listened to what we were looking for. She was amazing we got everything we wanted and more and were pleasantly surprised how reasonable the cost was.
I don’t think I could of found and booked my holiday without chey-Ann’s expertise
I would recommend using flight centre if you want a holiday without all the hassle of scrolling for hours online.

July 4, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Joe was excellent from start to finish

Joe was excellent from start to finish. Sent updates when required, happily amended things when we needed. He sorted flights, private transfers, internal flights and tours. Excellent service and to top it the price was far more competitive than other agencies we tried.

May 1, 2026
Unprompted review
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Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Julia was helpful and…

Julia was helpful and knowledgeable.Booking process is simple.

July 5, 2026
Unprompted review
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Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

I have just returned from a 3 week…

I have just returned from a 3 week holiday in British Columbia organised by Sophie Curtis. From the start Sophie was professional and friendly offering advice and guidance in answering my queries. Sophie kept me informed of changes - a change to a connecting flight was a bit stressful but Sophie went out of her way to seek guidance from the Hotel in BC and to allay my concerns - and issued regular reminders. Needless to say everything went smoothly without any problems

June 7, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Harriet was very helpful again in…

Harriet was very helpful again in arranging our flights to Australia this is the second time we’ve dealt with harriet and again she got us a great deal we shall definitely be dealing with her again.

July 3, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Have had great support

Have had great support, help and advice from Saleha Begum throughout booking a trip to Japan. She kindly dealt with all the back and forth as we found the right flights and price. Much appreciated - thanks again.

July 1, 2026
Unprompted review
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Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Singapore Holiday

Chloe was very helpful in booking our flight& hotel to
Singapore and in rectifying the errors in the previous booking. She is very knowledgeable in knowing the system & being patient throughout the process. It was all done to our satisfaction .

July 2, 2026
Unprompted review
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Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

First time booking with flight centre…

First time booking with flight centre and the service and support from Mary was first class. Nothing was too much trouble for Mary, who sorted out my itinerary on a tight schedule and exactly to my plan. Thankyou!

July 2, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the great review 😊

Rated 5 out of 5 stars

Fantastic experience this week

Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and meeting up with my daughter on the way, a pleasant and rewarding experience. I knew I was in safe and competent hands and I can look forward to my holiday, knowing that, if any issues arise between now and then, I can go back to Jade for help. Totally recommend Flight Centre services.

July 2, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Good website and service

A really easy to use website made my booking quick, and my contact Ollie was super helpful and attentive to any questions or queries.

July 1, 2026
Unprompted review
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Reply from Flight Centre UK

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Due to serious health problems I had to reschedule my flight

During a six month stay in Australia I was diagnosed with a serious illness the treatment of which ment that I would not be fit to travel on my scheduled flight back to England, I contacted Sacha Johnstone , my contact at Richmond Flight Centre, and explained the situation, which was very stressful for me and she told me not to worry at all , I gave her the date of when I would be fit to travel and she rescheduled everything for me without me having to worry about a thing, it really made things so much less stressful for me and I am very grateful for that

June 22, 2026
Unprompted review
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Reply from Flight Centre UK

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Booking made easy

Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experiences which is very reassuring. We’ve used flight centre for multiple long haul bookings and will continue to use in the future, thank you Jade 👍🏻

July 1, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Harry in the Chelmsford store was first…

Harry in the Chelmsford store was first class in rearranging our flights to Australia after being cancelled because of the war. He was very helpful and arranged our trip just as we wanted. Thanks very much Harry.

June 29, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Amazing planning for trip to Japan

I cannot recommend Alex more. He's been integral in sorting out our flights and accommodation for our trip to Japan in September. He was very patient with our constant changes and revisions to the itinerary and his recommendations have been very helpful. Would recommend him and Flight Centre to anyone looking to travel to Japan!

June 30, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Michelle explored many options for us…

Michelle explored many options for us to find the best deals and accommodation. She even went off the system to meet one of our requests. We never felt rushed and she spent a lot of time with us.

June 27, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Very helpful

Kiri was very helpful and spent time looking for the best deal for us and flights to suit dates required.
Answered all our questions with courtesy and accuracy and assisted us through the online payments process.

June 29, 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

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