Our travel arrangements were handled by Caroline Pepper who was superb! She's knowledgeable, friendly, always quick and helpful to respond, endlessly patient as details of the trip shifted. Couldn't... See more
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The Flight Centre, (St Albans) since opening 34 years ago in Brisbane, Australia, this company has gone from strength to strength, Behind the name is the highly knowledgeable staff, Whether yo... See more
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With Julia I have booked and made two long haul trips to New Zealand within the past 3 years and everything has gone so smoothly that I have now booked my and my eldest son’s trip to St Lucia for my... See more
Company replied
I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo tra... See more
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Company details
Flight Centre UK
Written by the company
- Your centre for travel!
- Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.
Contact info
Chequer Street 32, Unit 6, AL1 3YD, St Albans, England, United Kingdom
- 08082960415
4.9
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service experience
Great customer service experience! We had more than a few questions and tweaks to our itinerary. Shell Harris was so accommodating and no ask was too much. She was supportive & knowledgeable & continues to be a fantastic contact! Highly recommend her to book your trip - thank you J&L
June 6, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Excellent
Was having a hard time booking travel myself. Kunal got me sorted quickly with great flights. Thank you!
June 8, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!
Great service
Great service ! Helpful & advice given was good in organising the holiday to make it a pleasurable experience . Many thanks to Caroline.
June 4, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Caroline Peeper is very helpful and …
Caroline Peeper is very helpful and efficient in her job. She helps me with my queries very well and the answers she gives are very clear and I am very happy with them. Will contact her to book the flight when I have decided which date to go. We'll done Caroline, keep up the good service. Thank You.
June 5, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!
All the staff at Flight Centre St. Albans especially James
All the staff at Flight Centre St Albans have been great organising our flights and keeping in touch. A big shout out to James so heloful. Thanks guys for going the extra mile.
June 3, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Caroline was really helpful and…
Caroline was really helpful and provided several quotes based on our preferences. She spent lots of time getting the itinerary and costings right and put together a great holiday.
June 1, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
I found Julia most helpful and…
I found Julia most helpful and knowledgeable and I will certainly use Flight Centre again .
May 31, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Always appreciate Jodie’s assistance &…
Always appreciate Jodie’s assistance & knowledge in planning and arranging flights. Also quick to notice when airlines decide to make changes .
May 29, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Fantastic service again
Scarlett is incredibly helpful, knowledgeable and proactive! Would recommend her to anyone wanting to book flights
May 23, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Australia Trip
Julia organised our trip and we are pleased with the itinerary, she also answered all our queries in a timely and professional fashion, we also spoke on the phone and she is very pleasant to deal with
May 20, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Julia and Jodie excelkent
Julia and Jodie are both excellent. Made several bookings with them and both very knowledgeable and helpful.
May 18, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Helpful
Helpful, listening skills sport on, intelligent, fast response. Very pleased with service would recommend company.
May 17, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Jodie at the Flight Centre…
I have dealt with Jodie at the flight centre for my last two trips and she has been ever so helpful, quick to respond and gave great advice, more than happy to recommend her and the Flight Centre!
May 12, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Very responsive and helpful agents
Very responsive and helpful agents, especially when things change unexpectedly.
May 14, 2026
Reply from Flight Centre UK - Flight Centre St Albans
We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂
Julia has been very helpful on a trip…
Julia has been very helpful on a trip to Patagonia in 2027, providing us with lots of options very quickly and easy to understand. We will definitely use flight centre and Julia again.
May 14, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
Caroline has again been super helpful
Caroline has again been super helpful! She really understands our needs and comes up with great options.
Service is excellent, booking and payment is easy!
May 9, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍
First choice for flights
Caroline was very helpful with my flight enquiries, providing a number of options quickly and efficiently. I have used Flight Centre for a number of bookings over the years and always found them to be knowledgeable and provide great customer service, as was the case this time.
April 30, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Caroline is fabulous
Caroline is fabulous, she listens to what you want and gives you lots of ideas😁
May 1, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
Thanks for the great review 😊
Fantastic service and very helpful…
Fantastic service and very helpful considering the situation the world is in at the moment
👌
April 25, 2026
Unprompted review
Reply from Flight Centre UK - Flight Centre St Albans
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
Reply from Flight Centre UK - Flight Centre St Albans
We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍
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