Flight Centre South Africa - Flight Centre Blue Route Mall Reviews 

4
TrustScore 3.5 out of 5

3.6

16 Tokai Rd, Shop G110, Blue Route Mall, 7945 Cape Town, Dreyersdal, ZA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My husband and I went to Mauritius for our honeymoon, and Flight Centre⁠ truly made it such a special experience! A huge thank you to Zaahiedah from the Blue Route branch for making sure everything w... See more

Company replied

Rated 1 out of 5 stars

Spoke to consultant on Wednesday regarding flights to Atlanta Promised to email information within the hour. Nothing received by Friday. Again spoke to the woman who informed me without any apologies... See more

Company replied

Rated 5 out of 5 stars

Excellent product knowledge and consistent communication, Thomas Frey at Blue route flight centre made our greek holiday a fantastic experience in June 2025

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Tour Agency
  5. Travel Aggregator

About Flight Centre South Africa - Flight Centre Blue Route Mall

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Flight Centre South Africa

Written by the company

Your centre for travel!
Flight Centre is the most recognised and trusted mass travel retailer in South Africa, with a wide range of travel products for every type of traveller. From flights, holiday packages, tours, cruises, car hire and more, we cater for all travel needs and open up the world to those who want to see.

Contact info

  • 16 Tokai Rd, Shop G110, Blue Route Mall, 7945, Cape Town, Dreyersdal, South Africa

  • +27870 58 94 67

3.6

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(4)

313 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HONEYMOON ❤️

My husband and I went to Mauritius for our honeymoon, and Flight Centre⁠ truly made it such a special experience! A huge thank you to Zaahiedah from the Blue Route branch for making sure everything was 100% perfect from start to finish. From booking our trip to wishing us safe travels back to Cape Town, she was there every step of the way with the best service and care. ❤️
Thank you, Zee, for making our honeymoon such an unforgettable one — we appreciate all your effort so much! 🥰

May 5, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Blue Route Mall logo

Reply from Flight Centre South Africa - Flight Centre Blue Route Mall

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 1 out of 5 stars

Flight Centre Blue Route Tokai.…

Spoke to consultant on Wednesday regarding flights to Atlanta Promised to email information within the hour. Nothing received by Friday. Again spoke to the woman who informed me without any apologies that she was off on Thursday, like it's my problem, and again promised information within the hour.Guess what still nothing. I have used flight Centre before and am disappointed at the incompetent don't care attitude i have experienced. There is now no ways I will trust you with my travel arrangements. Flight Centre Blue Route.

April 8, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Blue Route Mall logo

Reply from Flight Centre South Africa - Flight Centre Blue Route Mall

Good day Lionel, we are sorry to hear about your experience. Please contact the Customer Experience Team on customer@fctg.co.za to further assist you. ~T.M

Rated 5 out of 5 stars

Staff was extremely helpful and patient

Staff was extremely helpful and patient

January 30, 2026
Flight Centre South Africa - Flight Centre Blue Route Mall logo

Reply from Flight Centre South Africa - Flight Centre Blue Route Mall

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Excellent product knowledge and…

Excellent product knowledge and consistent communication, Thomas Frey at Blue route flight centre made our greek holiday a fantastic experience in June 2025

May 27, 2025
Flight Centre South Africa - Flight Centre Blue Route Mall logo

Reply from Flight Centre South Africa - Flight Centre Blue Route Mall

Dear Richard.

We appreciate your kind words! We're happy to hear that you found our team knowledgeable and communicative. Thanks for the feedback.

~Cebisile

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look