From the very first day I walked into Flight Centre, Shresta has been absolutely amazing. She has been patient, professional, and incredibly helpful throughout the entire process of booking my fli... See more
Company replied
Location
Switch locationGateway, Shop F060, Gateway Theatre of Shopping, 4319 Umhlanga, Umhlanga Ridge, ZA
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See what reviewers are saying
Amazing service from Shreshta. She was ever willing to assist with my various queries. It was our first international trip and she ensured that the booking was done smoothly and effortlessly.
Company replied
Melissa Singh - Flight Centre Gateway definitely made our honeymoon an experience to remember. The process was so smooth and effortless. Melissa had constantly checked up on us and was just a call aw... See more
Company replied
I have booked a trip to Thailand last year with flight centre in Durban at Gateway.My agent Mellissa was excellent as it was our first trip overseas ,she went over and beyond to make our stay comfabl... See more
Company replied
Company details
About Flight Centre South Africa - Flight Centre Gateway
Written by the company
Flight Centre South Africa
Written by the company
- Your centre for travel!
- Flight Centre is the most recognised and trusted mass travel retailer in South Africa, with a wide range of travel products for every type of traveller. From flights, holiday packages, tours, cruises, car hire and more, we cater for all travel needs and open up the world to those who want to see.
Contact info
Gateway, Shop F060, Gateway Theatre of Shopping, 4319, Umhlanga, Umhlanga Ridge, South Africa
- +27870 58 94 67
4.3
Excellent
8 reviews
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Amazing service from Shreshta
Amazing service from Shreshta. She was ever willing to assist with my various queries. It was our first international trip and she ensured that the booking was done smoothly and effortlessly.
December 5, 2025
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
From the very first day I walked into…
From the very first day I walked into Flight Centre, Shresta has been absolutely amazing. She has been patient, professional, and incredibly helpful throughout the entire process of booking my flights.
What really stood out to me was her willingness to go the extra mile — I even had to contact her after work hours for assistance with a booking, and she still pulled through without hesitation. That level of dedication and customer service is rare to find.
Thank you, Shresta, for making what could have been a stressful process feel smooth and easy. Your support and commitment truly made all the difference.
May 12, 2026
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊
Shrestra has planned a magnificent…
Shrestra has planned a magnificent experience for me an my family she kept us updated at all times an she made sure everything went according to plan she was always ready to answer the phone when we had questions I would definitely be planning my next trip with her an I will highly recommend her to anyone who is looking for a vacation with their families
Well done to you Shrestra @ Flight center Gateway
April 11, 2026
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
the girl was amazing informative
the girl was amazing informative
excellent service
felt like taking her on a trip
amazing consultant
February 18, 2026
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Dino Tommasi from Flight Center…
Dino Tommasi from Flight Center Umhlanga Gateway was of so much help from the booking of my flight to also going the extra mile in helping me change to a lesser layover in Kenya. Thank you so much
July 7, 2025
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Dear Lindokuhle,
Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Dino. We are delighted to learn of his exceptional service and dedication. We will make sure that he is recognised by his peers and senior leadership for his amazing efforts.
~Lloyd
EXCELLENT SERVICE
I dealt with a friendly, understanding & very efficient consultant Melissa Singh at Gateway branch. Excellent service. Catered to all my needs for my UK trip
July 3, 2025
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Dear Farida,
Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Melissa. We are delighted to learn of her exceptional service and dedication. We will make sure that she is recognised by her peers and senior leadership for her amazing efforts.
~Lloyd
Melissa Singh
Melissa Singh - Flight Centre Gateway definitely made our honeymoon an experience to remember. The process was so smooth and effortless. Melissa had constantly checked up on us and was just a call away for any queries that we had. So glad that we choose you! We’ve had an incredible trip, can’t wait for the next one!
May 11, 2025
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Dear Kimishka.
We're happy to hear that your honeymoon was memorable and effortless. We're so glad that we could provide support and assistance throughout the process. Thank you for choosing us, and we look forward to helping you plan your next incredible trip!
~Cebisile
THAILAND 🇹🇭 TRIP
I have booked a trip to Thailand last year with flight centre in Durban at Gateway.My agent Mellissa was excellent as it was our first trip overseas ,she went over and beyond to make our stay comfable and also made us aware of the dos and don't of flying out of the country for the first time .excellent service and a job well done
December 7, 2024
Unprompted review
Reply from Flight Centre South Africa - Flight Centre Gateway
Dear Nirasha,
We're happy to hear that your first overseas trip to Thailand was excellent and that Melissa's support and effort resulted in your stay being comfortable and informative. Thank you for your positive feedback.
~L.R
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