57 Hilton Ave, Shop 29, The Quarry Centre, 3245 Hilton, Leonard, ZA
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Written by the company
Written by the company
57 Hilton Ave, Shop 29, The Quarry Centre, 3245, Hilton, Leonard, South Africa
3.4
3 reviews
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After paying for my airfare,I received emails requesting payment ??
To date, I have not yet received my air tickets
Reply from Flight Centre South Africa - Flight Centre Hilton
Dear Michael,
We are sorry to hear about your experience. This is not the level of service we aspire to. We have shared your request with your travel agent to contact you and further assist. ~T.M
Due to a query with tickets online I called your Hilton office and spoke to
Brooke. What a fabulous experience. So helpful and within the day we had booked our trip
THANK YOU so much
Reply from Flight Centre South Africa - Flight Centre Hilton
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Very disappointed! Incorrect information given! 4 days to respond to enquiry! I phoned again with 3 days for offer to expire!
Interaction was a shambles - will never use Flight Centre!!!!!
Reply from Flight Centre South Africa - Flight Centre Hilton
Dear Lister,
We regret that the information you received was incorrect, and the response time was slow. We would like to further investigate your concerns to improve our service. Kindly reach out to the Customer Experience department at customer@fctg.co.za. We thank you for bringing this to our attention.
~L.R
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