Flight Centre South Africa - Flight Centre Hyde Park Reviews 5

TrustScore 3.5 out of 5

3.6

Cnr Jan Smuts Ave & Winnie Mandela Dr, Shop MM62, Hyde Park Corner, 2196 Sandton, Hyde Park, ZA


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See what reviewers are saying

Rated 5 out of 5 stars

Chandre Plaatjies helped us make our dream become a reality! We would highly recommend Chandre's services to anyone. Chandre's commitment to ensuring that our trip was memorable is highly appreciate... See more

Company replied

Rated 5 out of 5 stars

Chandre was very helpful and professional. She has great people and conversational skills. She found me the best deals and went above and beyond. Thank you so much!

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of booking a trip through Flight Centre Hyde Park, and I cannot speak highly enough of the exceptional service I received from Chandre Plaatjies. From the very first... See more

Company replied

Rated 5 out of 5 stars

Simone was so lovely …friendly , efficient and professional

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Tour Agency
  5. Travel Aggregator

About Flight Centre South Africa - Flight Centre Hyde Park

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Flight Centre South Africa

Written by the company

Your centre for travel!
Flight Centre is the most recognised and trusted mass travel retailer in South Africa, with a wide range of travel products for every type of traveller. From flights, holiday packages, tours, cruises, car hire and more, we cater for all travel needs and open up the world to those who want to see.

Contact info

  • Cnr Jan Smuts Ave & Winnie Mandela Dr, Shop MM62, Hyde Park Corner, 2196, Sandton, Hyde Park, South Africa

  • +27870 58 94 67

3.6

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

Simone was so lovely …friendly

Simone was so lovely …friendly , efficient and professional

June 2, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Hyde Park logo

Reply from Flight Centre South Africa - Flight Centre Hyde Park

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 1 out of 5 stars

Worst Customer Service Ever

Worst customer service regarding the cancellation of bookings for Dubai travel. Beware booking with Flight Center. It’s all good when there are no force majeure events like pandemics and wars etc, but they completely fail customers when customers need them the most.

Never seen an organization take one’s money so quickly and refuse to return it!! It’s actually daylight robbery and a gross violation of consumer rights, whereby you are held to ransom by the most unfair T&Cs that are actually illegal.

Consumers beware and you are actually better off booking on your own directly with an airline and directly with an accommodation service provider. Flight Centre offers no value adding services other than just being a post box!

March 11, 2026
Unprompted review
Flight Centre South Africa - Flight Centre Hyde Park logo

Reply from Flight Centre South Africa - Flight Centre Hyde Park

Hi Vishala,

Thank you for sharing your feedback.

Please be advised that the matter regarding your Dubai bookings has been formally presented to the Customer Experience Team via your legal representation, as well as through the case you logged with the CGSO. Feedback and updates have been provided to both legal bodies accordingly.

We take all concerns seriously and are committed to ensuring they are addressed through the appropriate channels. ~Cebisile

Rated 5 out of 5 stars

Chandre is the best!

Chandre was very helpful and professional. She has great people and conversational skills. She found me the best deals and went above and beyond. Thank you so much!

October 31, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Hyde Park logo

Reply from Flight Centre South Africa - Flight Centre Hyde Park

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Amazing Service and Experience Flight Centre Hyde Park

I recently had the pleasure of booking a trip through Flight Centre Hyde Park, and I cannot speak highly enough of the exceptional service I received from Chandre Plaatjies.

From the very first interaction, Chandre was warm, professional, and incredibly knowledgeable. She took the time to understand exactly what I was looking for and went above and beyond to ensure that every detail was perfectly co-ordinated. Her attention to detail, efficiency, and genuine care made the entire planning process seamless and enjoyable. She remained accessible throughout the journey, checking in and ensuring everything ran smoothly prior to our departure.

It’s rare to find someone so committed to customer satisfaction, and I’m incredibly grateful for her support. Thanks to Chandre and the Flight Centre Hyde Park team, I enjoyed a stress-free and wonderful trip that I’ll never forget.

Highly recommended — I will definitely be using their services again!

July 3, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Hyde Park logo

Reply from Flight Centre South Africa - Flight Centre Hyde Park

Thank you for your kind words, Rubecca. Chandre will be delighted to hear you greatly approve of her efforts. We'll be sharing this review with the Hyde Park team so she can be celebrated. ~L.V

Rated 5 out of 5 stars

We highly recommend Chandre Plaatjies!

Chandre Plaatjies helped us make our dream become a reality! We would highly recommend Chandre's services to anyone. Chandre's commitment to ensuring that our trip was memorable is highly appreciated. She would often schedule calls after hours to ensure that we were abreast in all aspects of our travel itinerary. Thank you for your great service! Looking forward to planning our next trip with her.

- Kezia and Brandon

April 29, 2025
Unprompted review
Flight Centre South Africa - Flight Centre Hyde Park logo

Reply from Flight Centre South Africa - Flight Centre Hyde Park

Dear Kezia,

Thank you very much for taking the time to give us this wonderful feedback on your experience dealing with Chandre. We are delighted to learn of her exceptional service and dedication. We will make sure that she is recognised by her peers and senior leadership for her amazing efforts.

~Lloyd

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