Cnr Rivonia Rd & 5th St, Shop BC03, Sandton City, 2196 Johannesburg, Sandton, ZA
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Written by the company
Written by the company
Cnr Rivonia Rd & 5th St, Shop BC03, Sandton City, 2196, Johannesburg, Sandton, South Africa
2.9
2 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i will never ever in my life use them again
Reply from Flight Centre South Africa - Flight Centre Sandton
Good day jennzd, thank you for reaching out to us. We are sorry to hear about your experience. Kindly contact our Customer Experience team on customer@fctg.co.za who will look into the matter for you.
I had a terrible experience with Flight Centre South Africa. I requested a beachfront suite for my trip to Mauritius — this was stated clearly and repeatedly. Instead, I was booked into a non-beachfront room, without proper explanation or warning. The consultant used confusing language like “sea-facing but with some palm,” giving a false sense of alignment with my request.
Even after escalating, Flight Centre refused to resolve the issue without me paying R20,000 more, despite acknowledging some fault by changing my room to ground floor at their own cost (which is still not beachfront).
I’ve reported this to the Consumer Goods and Services Ombud (CGSO), who are now investigating the matter. I’m paying for the upgrade out of pocket for now, but expect Flight Centre to refund me if the CGSO rules in my favor.
This is not just poor service—it's unethical and misleading. Avoid unless you want to risk your travel plans being compromised.
Reply from Flight Centre South Africa - Flight Centre Sandton
Dear Neeren,
We are so sorry to hear about your experience with our Flight Centre Sandton branch. I see that your matter has been escalated to our Customer Experience department, which is already in contact with you. Thank you for reaching out.
~L.R
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
