Flight Club Reviews 

8,746
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,484 reviews, reviewers had a great experience with this company. Customers frequently praise product authenticity and quality verification, ensuring they receive exactly what was ordered. Many people appreciate the smooth and easy ordering process, often highlighting helpful updates and notifications. Reviewers consistently find hard-to-get sneakers and often become repeat customers due to positive experiences. However, some customers noted concerns regarding delivery speed and processing times, with orders occasionally taking longer than expected. Some people also felt that certain delivery services were unprofessional, leading to lost packages. Additionally, some reviewers reported receiving products that felt inauthentic or arrived damaged, and noted a lack of communication on specific order problems.

What people talk about most

Product

People report ambiguous experiences with product quality and authenticity. Many customers are pleased with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast shipping, timely arrivals,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as unreceived items,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction with the... See more

Service

Customers consistently note positive experiences with service, often highlighting great service, nice... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Processing and shipping of item could have been a little sooner. I understand authentication is needed for product. Very pleased with process though.

Rated 4 out of 5 stars

Came quickly and they are officially unlike some other company like Stock X they sent me a fake pair of sneakers.

Rated 4 out of 5 stars

I enjoy flight club and love getting my kicks my only complain is when some delivery services used aren’t professional but other then that love it all

Rated 4 out of 5 stars

Its my first time buying shoes from flight club and am really excited to get my shoess buying shoes from here now on


Company details

  1. Shoe Store

Written by the company

Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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3.9

All reviews

(8,746)

3,350 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a pair of shoes

I ordered a pair of shoes, I got the confirmation that I had purchased them, but never received anything after that…was trying to get a hold of anyone but wasn’t able to! I called the bank for my money back and after I did that, that’s when they sent me something saying that my package would be here the next day!

June 14, 2026
Rated 3 out of 5 stars

I will give them another try so I guess…

I will give them another try so I guess that's a positive but the time it takes to receive your product is beyond ridiculous I understand they have to authenticate the shoes but they take forever to come and I purchased new sneakers and 1 of them has a crease in the toe box SMH not good at all

June 16, 2026
Rated 5 out of 5 stars

Best

Flight club never fails me when it comes to needing sneakers you can’t find

June 13, 2026
Rated 5 out of 5 stars

I'm a first time customer and it was a…

I'm a first time customer and it was a pleasure going through you guys I appreciate the free shipping and handling it is better than your competitors kit screw who charges $35 for every shoe and considering that I love tennis shoes I believe that I would be coming back to you guys

June 16, 2026
Rated 5 out of 5 stars

My experience was Great because I…

My experience was Great because I stayed informed and updated on my purchase and its arrival was very quick. Every step of the way I received notifications on where my package was, and exactly how long it would take before it was received. I Really enjoyed the service

June 16, 2026
Rated 1 out of 5 stars

DO NOT TRUST THEM

DO NOT TRUST THEM. They add hidden fees and undisclosed taxes for items sold. Raising the price from what was an acceptable 11% to a heavy 18% now above 20% fees taken out. Disgraceful. There's a thousand businesses using this model now with cheaper fees. Seller Beware.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

My package was never delivered to me

My package was never delivered to me, yet despite reporting the issue and seeking assistance, Flight Club has refused to provide either a refund or a replacement. As a customer, I fulfilled my obligations by placing and paying for the order, but I have not received the merchandise I purchased.

What has been most frustrating is the lack of accountability and support from your customer service team. Rather than working toward a reasonable resolution, I have been repeatedly denied assistance despite the fact that I never received my package.

June 6, 2026

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