Processing and shipping of item could have been a little sooner. I understand authentication is needed for product. Very pleased with process though.
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Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.
Contact info
United States
- support@flightclub.com
- www.flightclub.com
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I ordered a pair of shoes
I ordered a pair of shoes, I got the confirmation that I had purchased them, but never received anything after that…was trying to get a hold of anyone but wasn’t able to! I called the bank for my money back and after I did that, that’s when they sent me something saying that my package would be here the next day!
Shoes came fast!
Love the shoes
I will give them another try so I guess…
I will give them another try so I guess that's a positive but the time it takes to receive your product is beyond ridiculous I understand they have to authenticate the shoes but they take forever to come and I purchased new sneakers and 1 of them has a crease in the toe box SMH not good at all
it was great service the shoes are great
They left my package downstairs in the…
They left my package downstairs in the lobby people steal packages in my building I would have appreciated if they would of left my package by my door on the third floor 3A
Quick shipping and nice packaging will…
Quick shipping and nice packaging will shop again
all good
all good, sent to the parent co. goat, and right to me, those phassads and lowcats!!!!! yeah!!!!
Shoes and shoe box were perfect
Shoes and shoe box were perfect, shipping was fast, price was reasonable
I'm a first time customer and it was a…
I'm a first time customer and it was a pleasure going through you guys I appreciate the free shipping and handling it is better than your competitors kit screw who charges $35 for every shoe and considering that I love tennis shoes I believe that I would be coming back to you guys
My experience was Great because I…
My experience was Great because I stayed informed and updated on my purchase and its arrival was very quick. Every step of the way I received notifications on where my package was, and exactly how long it would take before it was received. I Really enjoyed the service
I’m fully satisfied with my experience…
I’m fully satisfied with my experience with Flight Club
Excellent service and quick shipping
Excellent service and quick shipping.
Great job!!!!
DO NOT TRUST THEM
DO NOT TRUST THEM. They add hidden fees and undisclosed taxes for items sold. Raising the price from what was an acceptable 11% to a heavy 18% now above 20% fees taken out. Disgraceful. There's a thousand businesses using this model now with cheaper fees. Seller Beware.
My package was never delivered to me
My package was never delivered to me, yet despite reporting the issue and seeking assistance, Flight Club has refused to provide either a refund or a replacement. As a customer, I fulfilled my obligations by placing and paying for the order, but I have not received the merchandise I purchased.
What has been most frustrating is the lack of accountability and support from your customer service team. Rather than working toward a reasonable resolution, I have been repeatedly denied assistance despite the fact that I never received my package.
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