Processing and shipping of item could have been a little sooner. I understand authentication is needed for product. Very pleased with process though.
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Established in New York City over fifteen years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the latest drops, coveted classics and hard-to-find grails, Flight Club has evolved from a one-stop sneaker destination to a cultural hub for sneaker enthusiasts and novices alike.
Contact info
United States
- support@flightclub.com
- www.flightclub.com
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Quick delivery
Came quickly and they are officially unlike some other company like Stock X they sent me a fake pair of sneakers.
Ease and efficiency.
This is my second time buying shoes…
This is my second time buying shoes from you guys. I love them. They come fast just gotta be. Patient. Will continue to support you guys.
I love Flight Club
in person at their brick and mortar location or online I completely trust Flight Club as a reseller I haven't purchasing from them for well over 15 years and never had an issue they go the extra mile for the customers and I appreciate that I got the brick after bricks from them and I can say I was not disappointed just wish they had better pricing but that's the game
I sent in a request to return my shoes…
I sent in a request to return my shoes a week ago and have not heard anything. I even said that in my last review and still no one has reached out about it. Pretty poor customer service to say the least
Sway courier service is not it.
I get all of my hard to find/high demand sneakers from flight club, because they’re credible and I’ve NEVER had an issue until my most recent order..I ordered the black pony hair acg’s and they arrived in really good condition of course, but the courier service you guys decided to use was terrible, sway or something like that? The customer service was atrocious and their delivery person was extremely rude. I had a really bad experience with that delivery company.
I love that y’all be persistent on your…
I love that y’all be persistent on your shoes and everything
This are not the first pair of shoes i…
This are not the first pair of shoes i have ordered from here.
You guys are very slow
You guys are very slow, it took more then two weeks for me to receive my sneakers.
Unmatched customer service
The fact that the instant I received my package that was tempered with and stolen the support and help I got from their team was unmatched, they right away reimbursed me and handled my case with the highest level of importance, that is what great customer service is about.
Quality
Waiting on a current order! While previous orders been accurate and handled with care .
Awesome Nike acgs
NO guanrantees for defective merchandise once worn
Bought Nike Mind 002. Nodes eroded and broke apart after 2 days of wear. Contacted company immediately, at 4 days when noticed, and they responded that they guarantee authenticity and quality at time of sale, but not responsibility once worn. Shoes worn after 2 days are clearly defective, if they even are legit. Not sure how they can say they check for quality when the defect was only found once worn.
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