Flipdish Reviews 

We have a new shop in Ballina Co Mayo. Flipdish supports were fantastic. They responded to queries quickly and guided us through our early days of opening. POS supports superb esp Yasseen and Chris. We would really recommend using Flipdish to anyone opening a takeaway it really makes for a smooth transition.

I initially had a great experience using Flipdish's equipment and software. The setup was smooth, and everything worked well at the start. Unfortunately, the after-sales service has been absolutely terrible.

For the past six months, I’ve been trying to resolve a serious issue and despite calling more than nine times and submitting over five customer service tickets, nothing has been done. My most recent ticket (#17153) has also been completely ignored. Promises of manager callbacks never materialise at this point, I’m not sure the management team even exists. The integration team has been equally unresponsive and ineffective.

As a direct result of Flipdish’s negligence, my business has suffered significantly. Our rating with partners dropped from 4.8 stars to 2.8, and our partner sales plummeted from £5,200 to just £1,200. This level of disregard has cost me both money and reputation.

I’ve decided to move to a more reliable software provider and would strongly caution others about relying on Flipdish for long-term business needs.

Great team to work with. After sales team are very helpful.

I have received an amazing Customer Service Experience from HAMZAH ARAB.From the moment I reached out, he was friendly, attentive, and incredibly helpful. He listened carefully to my concerns and responded promptly with clear and effective solutions. What stood out most was their professionalism and willingness to go above and beyond to ensure I was satisfied. It’s rare to find a team so dedicated to great service these days—highly recommended!

Great service on a weekly based Phon call with Mathis from Flipdish that can help to find solutions, answers to questions and help to develop my business with new strategies that other don’t offer and all this is included in a fixed monthly payment of only 69£.
I work with Deliveroo, uber eats, just eat ,, they are much more expensive and don’t really care or do like Flipdish does.
Thnkx again for Mathis for this great personal service and support 🙏.

Gilles from « G Asian canteen « 

Ordered food from Jacques Cartier Pizza. Flipdish delivered cold food. Not recommended

The on-boarding experience is not great, and there is a concerning lack of proper support and customer service. Great marketing and sales pitch but the after sales experience is very poor.

Flipdish look like a case where they have a good idea and good funding but lack significantly on the deliverables. Highly unprofessional requirements for a restaurant to rely on Whatsapp for all communications, service and support. They only work basic hours and there is not after hours support. No auditing, or other means of incident or task management. Appalling.

We canceled with 2 weeks, but still waiting for any acknowledge and refund. We will likely have to create a chargeback with out bank.

We gave up and will instead partner with another provider.

I’ve been enjoying working with Flipdish for a while, and it’s great how they can provide the best solutions to my company.
Mariano, Lucas and the team have been working hard to make sure everything works well.

Fast and efficient. Thanks.

The Flipdish team has been absolutely amazing from day 1, providing me with all the support I needed. Their tech stack has incredible marketing capabilities imbedded throughout, allowing me to have full control of my customers' data, compared to the marketplaces.

"Flipdish has been a game-changer for our business. The platform is user-friendly, reliable, and packed with features that make managing online orders and customer engagement incredibly easy. Their support team is outstanding—always responsive, knowledgeable, and ready to help. It's clear that Flipdish truly understands the needs of food businesses. Highly recommend to anyone looking to streamline operations and boost sales.”

"I had a fantastic experience with Yaseen from the Flipdish support team. He was incredibly helpful, knowledgeable, and patient throughout our interaction. Yaseen quickly understood my issue and provided a clear, step-by-step solution that worked perfectly. His professionalism and friendly attitude made the whole process smooth and stress-free. It's rare to find support like this—thank you, Yaseen!”

From the beginning, Atif was always there for us during our integration into the new Flipdish System. We weren’t familiar with the system in the early stages of integration and he made the overall experience smoother, more efficient and user friendly. He went out of his way to help us with every little detail, participating in daily communication. He was on top of everything, providing us with constant updates and fixing problems within extremely agreeable timeframes. He would constantly chase me, looking for any tiny issue that he could fix, so that the system would be flawless. To be honest, all the cashiers felt slightly skeptical at the early stages of the system. However, thanks to his hard work, they are all quite pleased with the system and feel a weight off their shoulders as they continue to notice the benefits of the new system. It’s all thanks to Atif that the integration was so incredibly successful.

Spoke to Hamza few times. Today he specially came from outside by cancelling his family plan to fix our system issues and dealt with us so patiently and with a lot of understanding. Done exactly we requested so promptly and professionally. He is so well trained and excellent customer service. He is a an asset to the company. Hamza you are a legend. 10* star for you.

Worst company ever . They deleted my menu and customer service is shocking. Loss of buiness and they are taking payments within 2 weeks not even set up completely.

I want to thank Laurie and Nazaal, for all the training and support that i've been given.Both guys are very friendly and professional.
100% recommended .

I’ve been using Flipdish online ordering since I opened the business in 2021. I moved to POS in June 2023. For the most part it’s ok but I have found a lot of issues and I find support very slow to fix issues - this is an ongoing problem for me. What I will say is I have a brilliant support manager (Laurie) and this is hugely helpful - not only in support issues which isn’t her job but in business growth and development plans - we have regular check in calls where we review business performance and I’m yet to find another till provider that offers this service. This being said Flipdish have some work to do to correct ongoing problems

Thank you so much Laiba. from Onboarding team was super helpful during the process. She has helped us alot and we had a good experience with Flipdish. Highly recommended.

I have recently used Flipdish for my Japanese takeaway and I would like to share my experience with others.

Flipdish helped me to present my shop in a very professional and modern way. The installation of the POS system, printer, website and app were all done in a great way and I am very satisfied with the service.

I would like to thank Ms. Leslieyfor her excellent and kind work. She helped me to install my system ahead of schedule. I would also like to thank Mr. Bruce for his professional ethics and first-class engineering in setting up the system.

Finally, I would like to thank Mr. Hamzah for his continuous support and gratitude throughout the day.

I would like to express my gratitude to this wonderful company and team and would definitely recommend Flipdish to others. The team is truly great and professional!