Flipdish Reviews 

590
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptionally helpful onboarding staff, noting how patiently and professionally they guide new users through every single step of the setup process. People also mention that the system is modern, highly reliable, and very easy to operate, making online order management a breeze for restaurants. Some reviewers were not happy with customer support, mentioning that emails went unanswered for days and communication became very frustrating. A few other people also felt that the platform lacked proper assistance when trying to resolve technical problems, leaving them waiting for answers.

What people talk about most

Staff

Clients share strong satisfaction with the staff, frequently highlighting their dedication, professional... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising quick response... See more

Service

People report positive experiences with service, frequently highlighting exceptional support and helpful team... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, simple, and fast... See more

Response time

Customers had ambiguous experiences with response time. While many reviewers praised the quick turnaround,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been really happy using Flipdish for our café! The system is easy to use, reliable, and makes managing online orders so much smoother. The support team has been excellent, especially Keo Lee, wh... See more

Rated 5 out of 5 stars

I’ve had a great experience using Flipdish. The platform is easy to use, reliable, and makes managing online orders much smoother. Everything from menu setup to order flow works well and helps sa... See more

Rated 5 out of 5 stars

Great system and working well. I changed my review as Emmad Rizwan went above and beyond to rectify all matters and made sure every day that all is working and kept on top of it. He also excelled his... See more

Company replied

Rated 5 out of 5 stars

We recently set up Flipdish for our restaurant, and the whole process has been outstanding from start to finish. The platform itself is user-friendly and perfectly suited for managing online ord... See more


Company details

  1. e-Commerce Solution Provider
  2. Kiosk
  3. Payment Service
  4. Website Designer

Written by the company

Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world. Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and much more. Grow your business and increase customer satisfaction with digital ordering solutions like web, app and kiosks. Build your brand and earn more money with the help of our marketing specialists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

590 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(590)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team

Great team, especially the support team are amazing . A huge help from Laiba always answering and solving issues in minutes. She is always polite, professional and problem solving.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

The experience with flipdish POS system…

The experience with flipdish POS system is extraordinary. The team is so much helpful specially Apple.
Apple was the person to who I was dealing with, from the start to the installation of hardware and online training all process was so smooth.
Definitely will go with the flipdish POS system in future if I open more business.
Highly recommended
Hassam
Eskimo Pizza Fermoy

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Just amazing knowledge bank

We have been with Flipdish for few years and have always had top service.
Last week we had a break in with result of loss of hardware.
With the help of Christian a d Chris we had the system up and running in a day. What amazing knowledgeable people. Thank you very much!!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

A great online partner for the hospitality industry

We have used FlipDish for a number of years. The portal is easy to use. The support is unrivalled. They are available at all times. As a restaurant, you have more control over the order and the customer interaction. The low costs helps you to pass on savings to your customers.

Our account manager helped to promote offers. This resulted in a greater retention rate on the app, avoiding you having to fight for your own customers on the other platforms.

We would highly recommend FlipDish.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

Ritika who takes care of our business on the platform does a superb job. Very active, supportive and responsive to all and any questions you may have continually. Highly recommended.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

The best POS and support team in the industry

Since opening two years ago, Flipdish has been our trusted POS system, and we couldn’t be happier with the service and support we’ve received. From day one, Flipdish has provided a seamless, reliable platform that perfectly suits the needs of our business.

What truly sets Flipdish apart is their incredible support team. No matter the time or issue, they’re always on hand to assist us promptly and professionally. A special shoutout to Colette — she has been an absolute game-changer for us. Without her dedication and countless efforts to improve our experience with the system, our business wouldn’t be where it is today.

Colette’s commitment to helping us excel and get the most out of Flipdish has been invaluable. She is not just a support contact; she’s an essential asset to both our business and the Flipdish team. Thanks to her and the entire Flipdish support network, we feel confident, supported, and equipped to deliver the best service possible.

If you’re looking for a POS system that combines reliability with outstanding customer support, Flipdish is the one.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Everything from onboarding to set up…

Everything from onboarding to set up and support was flawless. Real value for money when it comes to the total packaging and support is always available from the Flipdish Team and account manager Ravi! Kiosks are a great addition when serving the crowds highly recommend!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

FLIPDISH

FLIPDISH is an online click&collect food service that helped me set up a delivery service aswell as in store collections. Cora was very knowledgeable, patient and professional in dealing with the process. Thanks again! John.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Flipdish

Exceptional Support from Flipdish – Highly Recommend!!

I recently had the opportunity to work with a flipdish agent name Lucia Amerio and I was thoroughly impressed by the outstanding level of service provided. From the very first interaction, the agent demonstrated expertise, professionalism, and a genuine commitment to resolving my inquiry efficiently.

Their **clear communication, attention to detail, and proactive approach made the entire process seamless. Whether it was troubleshooting an issue or providing guidance on platform features, the agent was **knowledgeable, patient, and exceptionally courteous.

It’s evident that Flipdish values customer satisfaction, and this agent exemplified that standard perfectly. I would highly recommend their services to any business seeking a reliable and user-friendly online ordering solution.

Thank you for the excellent support Lucia Amerio. I look forward to continuing to work with Flipdish in the future.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent tech & account support

We have been using Flipdish for nearly 2 years now & have always been happy with the quality of the products & the tech offered.
We have recently been supported by Ritika our account manager and been advised on several key areas of our business that we have been focusing on. She has been friendly & always willing to assist us whenever necessary and has pointed out areas for us to develop and greatly helped with making use of the tech that we have available.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to share my appreciation…

I would like to share my appreciation for the entire Flipdish team for their outstanding support throughout the onboarding process. From the very beginning, the team was incredibly helpful, reliable, and always prompt in addressing any questions or concerns I had. Their commitment to supporting their clients truly stands out.
Thanks to their never-ending support, the onboarding experience was smooth and stress-free. Every member of the team demonstrated professionalism and genuine care, which made a big difference for me and my business.
Flipdish is a fantastic innovation that has greatly helped streamline the operations of my business. It’s user-friendly, efficient, and has added real value to the way I serve my customers.
A big thank you to everyone at Flipdish. I’m very pleased with the service and grateful for the support you’ve provided.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lucia

Excellent service from flip dish through out. Our business advisor Lucia is great. She takes care of any issues including marketing so quick and prompt. We can contact her anytime and her response is super quick. Thank you Lucia from everyone at the Tukka Thai team

June 23, 2025
Unprompted review

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