Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
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James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James... See more
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It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
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Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
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Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
Average
1K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Exit fee applied while still trading; CRU found multiple failings
I am a small business owner who was charged a disputed exit fee by Flogas in January 2024, nine and a half months before I vacated my business premises. Flogas produced four different figures for the same alleged debt across its own correspondence — €2,500, €2,359.08, €2,165.88, and €2,190.48 — with no reconciliation provided. The fee had been written off internally by Flogas in March 2024 with the notation "No copy bill available," then silently reinstated in March 2025 with an identical notation and no new justification.
Three call recordings — dated 14 November 2023, 15 February 2024, and 19 February 2024 — were confirmed in writing by Flogas's own Data Protection Officer on 29 May 2026 as held in cold storage. None were ever delivered. Flogas's own written statements about whether these recordings had been delivered were contradictory within the same eleven-day period in June 2026.
The Commission for Regulation of Utilities investigated (ref: CRU-54457-M2M7) and issued its determination in July 2026. While the CRU found Flogas was contractually entitled to charge the fee — which Flogas had internally written off on 2 June 2026, framed as a "gesture of goodwill" — the determination also recorded multiple specific failings against Flogas:
— Flogas added my landlord to the energy account without his knowledge or consent. The CRU's own words: "The CRU considers this a failing on Flogas' behalf."
— Account and complaint management "could have been handled better," citing bank charges applied during an active complaint, debt collection while the dispute was unresolved, and delays in customer service callbacks.
— A formal "technical uphold" against Flogas for regulatory reporting purposes, for "delays and poor engagement" with the CRU's own investigation — the CRU's own words: "did not receive the relevant information within the SLA required... prolonged our investigation and we do not consider this was reasonable." This sits on Flogas's regulatory record independently of the substantive outcome.
A separate Data Protection Commission complaint (ref: DPC0526889105) remains open and active, concerning the withheld recordings and the Data Protection Officer's contradictory written statements.
CRU's own Customer Care Annual Report 2025 (Ref: CRU/202698, published 30 June 2026) records that Flogas's complaint volume rose 227% in 2025 — while every other major supplier's volume fell (Electric Ireland -40%, Bord Gáis -23%, SSE -28%) — with 42% of that increase falling in Q4 2025, the same quarter Flogas completed a full vendor-switch of its billing platform. Flogas had the highest complaint rate per 10,000 customers of any Irish energy supplier that year.
The CRU's determination is binding on Flogas but not on the customer.
July 17, 2026
Unprompted review
Reply from Flogas Ireland
Good Morning
Thank you for taking the time to share such a detailed account of your experience.
We're sorry that your experience did not meet the standard of service we aim to provide. While the CRU concluded that the exit fee was contractually applicable, we recognised that aspects of the customer journey and our handling of the case were not to the standard we expect. As a result, we made the decision to write off the outstanding balance and have since reviewed the learnings from your case with our teams.
We know we don't always get everything right, but when shortcomings are identified, we use them to improve our processes and the experience we provide to our customers. The feedback from this case has been incorporated into updated procedures to help prevent similar issues from occurring in the future.
Thank you again for taking the time to provide your feedback.
Kind Regards
Gill G.
Customer Experience Team
Flogas electricity
I have just changed to Flogas recently, advised to me by my electricity agent. Good price now and easy change over period.
July 14, 2026
Reply from Flogas Ireland
Hi Elma
thank you for taking the time to leave us a review. We're delighted to hear that you've recently switched to Flogas and that you found the changeover process straightforward. It's also great to know that you were happy with the value of your new plan. We really appreciate you choosing Flogas and look forward to looking after you in the years ahead.
Kind Regards,
Gill G.
Customer Experience Team
I am absolutely sick of being messed…
I am absolutely sick of being messed around by Flogas. I signed up for a deal a whole year ago because they promised Emerald Park tickets as part of the offer.A year later and I still haven't got them. I called up customer service to get it sorted out, and instead of just giving me the codes, they told me they have to send a complaint to the marketing team that is literally in the same building. Now they say I have to wait up to another 20 working days just for them to look into it.It is an absolute joke. I've paid my bills and kept my side of the deal for a full year, but Flogas won't hand over what they promised. STAY CLEAR!!!
July 20, 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Stephen,
f you could email your account number and contact details to SocialEscalations.at.flogas.ie, our team will be happy to investigate this for you and work to get it resolved as quickly as possible.
If your order relates to last year, the offer was unfortunately a time-limited promotion. However, we'll still ask the team to review your account to see what options may be available and whether there's anything we can do to help.
Kind Regards
Gill G
Customer Experience Team
Flogas took charge of switching my…
After an initial hicup regarding the date of switching for my Electricity account, I am happy to say that my experience with Flogas thus far has been positive.
July 13, 2026
Reply from Flogas Ireland
Good Morning Ashwin,
Thanks so much for sharing your updated experience.
Apologies you needed to escalate up to us but delighted that Shane was able to resolve.
Kind Regards,
Gill G.
Customer Experience Team
IF I COULD GIVE ZERO STARS I WOULD
IF I COULD GIVE ZERO STARS I WOULD
Absolutely appalling complaints handling process. I opened a complaint on behalf of my vulnerable father who was mis-sold the incorrect tariff by a field sales agent back in April.
After weeks and weeks of calling into the customer service team to be continuously told that its with the complaints department, a department who never make contact other than sending a templated acknowledgment emails and no offer of resolution.
Funniest thing about my complaint is I have offered them a resolution to the issue by simply switching him to the correct tariff without any penalties, but no they continue to bill this man every month and take his money by direct debit, I wonder is that why they are delaying....
Unfortunately they left me no choice but to open a complaint with the Commission for Regulation of Utilities. Hopefully this will improve how they handle their complaints and no one else has to go through this.
July 20, 2026
Unprompted review
Reply from Flogas Ireland
Good Evening Lynn,
*Update - Just a reminder Lynn if you can contact our escalations team per below , we will be able to resolve this issue for you. Kind regards - Gill G *
I'm truly sorry to hear about your experience. I completely understand how upsetting and frustrating this must have been, particularly during what is already a very difficult time for you and your family. Having your father placed on the incorrect tariff is simply not the level of service we aim to provide, and I sincerely apologise for the distress and inconvenience this has caused.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll ensure our Escalations Team reviews this as a priority. We'll investigate what happened, correct the tariff issue, and work with you to resolve everything as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right and restore your confidence in our service.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Hi Paul,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that our sales representative was informative and communicated everything clearly. We know how important it is for our customers to have the information they need to make the right decision, so it's great to know you had such a positive experience.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Easy to set up and stuff is always…
Easy to set up and stuff is always responsive and friendly.Price can't be better for loyalty customer.
July 13, 2026
Reply from Flogas Ireland
Good Morning Drazen,
We're delighted to hear that you found the setup process easy and that our team has consistently been responsive and friendly. It's also wonderful to know you feel you're receiving great value as a loyal Flogas customer. We really appreciate your continued support.
Thank you for choosing Flogas. We look forward to continuing to look after you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning Gabriella,
Thank you for taking the time to leave us a wonderful 5-star review.
We're so pleased to hear that you found your experience with Flogas to be fast and easy. Providing a simple, efficient service for our customers is something we work hard to deliver every day.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Happy customer for 2 years
I had been a customer for over 2 years, the customer service is extremely good and every agent i spoke to was extremely friendly, I unfortunately had to move as I recently got a EV and they did not provide any day/night tariffs, If they where to reconsider and provided a day/night tariff i would be very happy to return.
July 16, 2026
Unprompted review
Reply from Flogas Ireland
Good Afternoon C McB
Many thanks for leaving your feedback. We really appreciate that. I am working with the team to understand why we could not move you to that tariff and will have someone reach out if you could pass on your details to SocialEscalations.at.flogas.ie
Kind Regards
Gill G
Customer experience Team
Good people in company
July 9, 2026
Reply from Flogas Ireland
Good Morning
We're delighted to hear your kind words about our team. We pride ourselves on providing friendly, helpful service, so it's wonderful to know that this was reflected in your experience.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to continuing to serve you.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Hi Isabel,
Thank you so much for sharing your feedback and awarding us 5 stars.
It's wonderful to hear that your changeover to Flogas was easy and that you felt well informed throughout the process. Keeping our customers updated and making the switch as smooth as possible is something we really strive for.
Thank you for choosing Flogas. We truly appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Afternoon Mr. McCloskey
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the changeover process simple and straightforward. Making it easy for our customers to switch to Flogas is exactly what we strive for, so it's great to know we delivered that experience for you.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
Process went smoothly
July 1, 2026
Reply from Flogas Ireland
Afternoon Anne,
We're delighted to hear that your experience with Flogas was a smooth one. Making the switching process as straightforward and hassle-free as possible is something we work hard to achieve, so it's great to know that's exactly how you found it.
Thank you for choosing Flogas. We really appreciate your feedback and look forward to looking after you.
Kind regards,
Gill G.
Customer Experience Team
AVOID FLOGAS! Dreadful to deal with
Update - Still not resolved and the email you send here on your replies doesn't work ! I referred my issues to the regulator as Flogas needs to be investigated! Anyone thinking of switching please use any other company even if more expensive - unfortunately my late father was with Flogas and used them , in hindsight I should have switched my provider !
The customer service is terrible from the time I started to deal with them until now, they cant do a thing properly. My late father passed away and the way they handled this shocking ! Took weeks of emails phone calls, constantly supplying information and details over and over again. Eventually they set up accounts again not the way it should have been done, dealt with another supplier Bord Gais and Electric Ireland when another relative passed. Then months later I received 2 years of bills for my father no reason given. Emailed to ask why, no reply ! I emailed to close the accounts and waiting on the closing team to reply 5 days now, email again. Have told them not to issue bills to the address but reckon they will as they don't listen or follow any instructions- the constant over and over exchanges with them to set up accounts when they did get all the details weeks earlier they admitted this numerous times over the phone, and their own customer service not sure why accounts were not set up correctly. I added meter readings and accounts not updated. From start to finish their customer service is appalling. Its not until you have to deal with them that you will find their failings. EDIT - just got an email to say it takes 16 weeks to close an account 4 Months !!! what a joke of a company! Why anyone would use them is beyond me And now they sent a letter to the house that was sold when they were told in numerous emails not too. I rang to speak to someone they left me on hold 30 minutes and hung up on me without getting to talk to anyone! Called again gave up after another 15 minutes on hold - Definitely worse company in Ireland AVOID AVOID AVOID
July 15, 2026
Unprompted review
Reply from Flogas Ireland
Good morning Geraldine,
*Update 2 - Good Morning Geraldine , Thank you for your continued feedback. We're sorry to hear that your concerns remain unresolved. Our priority is to investigate and resolve this matter as quickly as possible.
As previously advised on a number of occasions, we have asked that you contact our dedicated escalation team via the email address provided. This mailbox is monitored by the team responsible for reviewing and resolving cases such as yours, ensuring they receive the appropriate attention without unnecessary delay. Unfortunately, despite providing this information several times, we have not yet received contact through that channel. Without this, our ability to investigate and progress your concerns is significantly limited. We remain committed to resolving this matter and would encourage you to email the dedicated team using the address previously provided. Once we receive your email, we will review your case promptly and work with you towards a resolution.
We look forward to hearing from you. , Regards Gill *
*Update - Good morning Geraldine, I'm sorry that this still hasn't been resolved for you, and I appreciate how frustrating that must be. As requested previously, could you please email your account details to our Social Escalations Team? This will allow us to review your account as a priority, investigate what's happened, and work with you to get this resolved as quickly as possible. We look forward to hearing from you so we can help. Gill *
I'm truly sorry to hear about your experience. I completely understand how disappointing and upsetting it must have been not to have this resolved, particularly at what is already a very difficult time. We clearly haven't provided the level of support you should have been able to expect, and for that I sincerely apologise.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team address this immediately and understand where we failed and rectify it.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
Gill G.
Customer Experience Team
The process was very easy and person…
The process was very easy and person who contacted was really helpful for understanding the different tariff and overall process was too easy.
July 9, 2026
Reply from Flogas Ireland
Hi BrightBaby,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you found the process easy from start to finish and that our team member took the time to explain the different tariff options clearly. We always aim to make switching to Flogas as simple and straightforward as possible, so it's great to know we delivered that experience for you.
Thank you again for choosing Flogas. We really appreciate your feedback and look forward to looking after you for many years to come.
Kind regards,
Gill G.
Customer Experience Team
We have never experienced customer…
We have never experienced customer service like this , my wife has been trying to resolve a dispute for months which by reading the reviews it hasn’t just happened to her and has caused tremendous stress , she received an email saying it will be resolved within the 20 working days which is past that deadline with no resolution , instead she is still receiving letters , and everytime she rings they can’t tell her any update , she has gone through the official complaints process and has spent months trying to resolve this, the lack of communicatio and failure to resolve the issue has been very frustrating , it’s in black and white all bills have been paid !!!
July 14, 2026
Unprompted review
Reply from Flogas Ireland
Good morning Kieran,
I'm really sorry to hear about your experience and completely understand how frustrating it must have been not being able to get a response to your query.
If you could please send your account details to SocialEscalations.at.flogas.ie, I'll have our Escalations Team to review your account as a priority. They'll look into what has happened, investigate the issue fully, and contact you directly with an update as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
Gill G.
Customer Experience Team
Reply from Flogas Ireland
Good Morning Mohamed,
We're delighted to hear that you found the process so simple. Making it easy for customers to switch to Flogas is something we work hard to achieve, so it's great to know that was your experience.
We really appreciate you choosing Flogas and look forward to looking after you. If you ever need any assistance, our team is always happy to help.
Kind regards,
Gill G.
Customer Experience Team
Broker called me and advised your…
Broker called me and advised your product. Then I got a call
From girl from flogas advising all rates and helped to organise direct debit .
July 13, 2026
Reply from Flogas Ireland
Good Morning John
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that both your broker and our team helped make the process straightforward. It's great to know the information on our rates was clear and that we could assist in getting your Direct Debit set up smoothly.
We really appreciate you choosing Flogas and look forward to looking after you. If you ever need any assistance, our team is always here to help.
Kind regards,
Gill G
Customer Experience Team
Agent at door welcome
A nice sales agent called to house & felt trustworthy & reliable.
I had wanted to switch & hadn't got around to it so was happy to talk to him when he called to the door.
Sign up & changeover was very straighforward.
July 6, 2026
Reply from Flogas Ireland
Good Afternoon Ann,
We're delighted to hear that our representative made such a positive impression and that you found them trustworthy and reliable. Building confidence with our customers is incredibly important to us, so it's great to know you felt comfortable making the switch.
It's also fantastic to hear that the sign-up and changeover process was straightforward. We work hard to make switching to Flogas as simple and seamless as possible.
Thank you for choosing Flogas and for taking the time to share your experience. We'll be sure to pass your kind comments on to the representative who called to your home.
Kind Regards
Gill G
Customer Experience Team
Extremely disappointed part 3
Extremely disappointed – Part 3: The mystery has been solved
The mystery of the teleporting payment has finally been solved.
After checking several of my Flogas gas and electricity invoices, I discovered that they all provide exactly the same IBAN for bank-transfer payments. Gas and electricity payments therefore go into the same Flogas bank account, and the customer’s payment reference is what should allow Flogas to allocate the money correctly.
I paid the amount requested and included the relevant invoice information in the payment reference. Nevertheless, Flogas allocated the payment to my electricity account and then suggested that I had made a mistake and had not paid my gas bill.
So this was not a case of me sending money to the wrong bank account. Flogas itself prints the same IBAN on both types of invoice. The problem was apparently with its internal payment-allocation process.
My balance has now been corrected, but blaming the customer before checking the invoices, the payment reference and their own systems is unacceptable. The magical teleportation was not magic after all—just poor payment handling and even poorer communication.
To anyone who has a Flogas dual-fuel account for both electricity and gas: check your invoices. I am confident you will find that the same IBAN is printed on both. That means Flogas cannot simply blame customers for using the “wrong” bank account when its own invoices direct both payments to the same one.
July 13, 2026
Unprompted review
Reply from Flogas Ireland
Hi Francesco
Thank you for taking the time to update your review and share your feedback.
We're really pleased we were able to resolve the issue for you. We also appreciate your patience while we investigated the payment allocation. You're absolutely right that, based on the payment reference provided, the payments should have been allocated to the correct energy accounts from the outset. Unfortunately, on this occasion, we didn't get that right.
Thank you for giving our team the opportunity to put things right. We truly appreciate your understanding and your willingness to work with us to reach a positive resolution.
Kind Regards
Gill G
Customer Experience Team
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