Banner for Flooring365

Flooring365 Reviews 

1,357
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 286 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful and knowledgeable staff members who guide buyers smoothly through product selection and the entire ordering process. Consumers are also extremely happy with the remarkably prompt delivery service and the exceptionally high quality of the items received. Some reviewers were not happy with unexpected extra shipping expenses or high delivery fees charged when purchasing smaller quantities or sending items to certain locations. A few individuals also mentioned feeling somewhat frustrated regarding strict delivery conditions, transport challenges, or receiving products with minor visual flaws upon arrival.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt communication and helpful staff who... See more

Product

Reviewers mention positive feedback about product quality, noting that the flooring looks lovely and is... See more

Order

Clients share positive opinions on order, highlighting a smooth, simple online process and prompt sample... See more

Service

Users describe positive interactions with service, highlighting professional staff and helpful guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super service, product and best price out there Really happy with service and price. Special thank you to Danielle for helping with special requests re delivery, with a friendly professional manne... See more

Company replied

Rated 5 out of 5 stars

Chris from sales was absolutely brilliant, from the initial inquiry to making the final payment. He was very patient in answering my many, many queries and regularly checked in at every step of the pr... See more

Company replied

Rated 5 out of 5 stars

we ordered the wrong flooring on line so we visited the showroom to sort a replacement and was looked after by Lily! she gave us all the information we needed as well as space for us to make our new c... See more

Company replied

Rated 5 out of 5 stars

When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... See more

Company replied


Company details

  1. Flooring Store
  2. Home Improvement Store
  3. Wood and Laminate Flooring Supplier

About Flooring365

Written by the company

Flooring 365 - Your Flooring Solution, 365 Days a Year

Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.

Our commitment is to provide an exceptional customer experience from start to finish. We offer:

  • Extensive Product Range: Find the perfect style and grade for your home or commercial project.
  • Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
  • Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
  • Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.

At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.

Choose with confidence. Choose Flooring 365.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,357)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wood arrived as arranged

Wood arrived as arranged , I haven’t unpacked it all yet , but no apparent damage , and quality and colour as expected , very pleased

July 14, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thank you, for your review and order. We appreciate your feedback. Have a great day.

Rated 5 out of 5 stars

Delivery service

Danielle contacted us to arrange delivery and was very helpful and clear about what we needed to know.

July 14, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thank you, Sarah. We appreciate you taking the time to leave a review. :)

Rated 5 out of 5 stars

10/10

Easy to order online followed by excellent communication with Danielle who was very courteous and informative.

July 8, 2026
Flooring365 logo

Reply from Flooring365

Thank you, for your kind review, Geoff. We appreciate you taking the time to share your experience. Have a great day.

Rated 5 out of 5 stars

This is the second order for me

This is the second order for me. The first order was very professional and the product was outstanding, everyone comments on my new floor, so i decided to put down the same flooring in my bedroom.
Customer service is also first rate unlike another company I'm dealing with to do with blinds directly.
Highly recommend this company.

July 6, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thank you so much for your lovely review and for choosing Flooring365 again. We're delighted you've chosen the same floor for your bedroom and really appreciate your recommendation. :)

Rated 5 out of 5 stars

Absoulty hassle free

Absoulty hassle free, Danielle was very helpful.

July 1, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thank you for your kind review. We appreciate you taking the time and will share your comment with Danielle. :)

Rated 5 out of 5 stars

Excellent service,prompt service,great…

Excellent service,prompt service,great communication

June 13, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review, we really appreciate it. Keeping our customers updated and making the process as smooth as possible is what we're all about, so we appreciate you taking the time to mention it.

The Flooring365 Team

Rated 5 out of 5 stars

Fabulous range at brilliant prices

Fabulous range at brilliant prices. Getting samples was very quick and efficient. Dealing with Danielle was excellent, she was so helpful

June 25, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review, we really appreciate it. Choosing the right flooring is much easier when you can see it in person, so we're pleased our sample service and team were able to help you find the right option!

The Flooring365 Team

Rated 5 out of 5 stars

Danielle was great in organising our…

Danielle was great in organising our delivery!

June 25, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. We appreciate you taking the time to share it. We're pleased everything was arranged without any hassle, so you could simply look forward to your new flooring!

The Flooring365 Team

Rated 5 out of 5 stars

Danielle was very helpful and organised…

Danielle was very helpful and organised our delivery of new flooring seamlessly.

June 22, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. We know arranging delivery is one of the final pieces of the puzzle, so it’s great that everything came together smoothly.

The Flooring365 Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company, sent my flooring samples to me in record time and good conversation via email

June 11, 2026
Flooring365 logo

Reply from Flooring365

Thanks for your review. We know choosing flooring online can be a big decision, so getting samples out quickly and keeping customers informed along the way is really important to us.

The Flooring365 Team

Rated 5 out of 5 stars

Lovely service from Danielle who called…

Lovely service from Danielle who called to confirm delivery. Thank you

June 17, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. Taking the time to confirm delivery and make sure everything is in place is all part of the service.

The Flooring365 Team

Rated 5 out of 5 stars

Great service Chris in sales very…

Great service Chris in sales very helpful and Danielle customer service was great sorting out deliveries.

June 17, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. It’s great to know you felt well looked after from the moment you ordered through to arranging delivery.

The Flooring365 Team

Rated 5 out of 5 stars

Excellent sales service

Chris from flooring 365 has been brilliant from start to finish offering quick samples, photos, expert advice and made the process of buying some beautiful wood herringbone flooring a breeze. I never felt like an open despite my constant questions and several changes of mind. Thanks Chris for the brilliant service. Highly recommend.

June 16, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for such a thoughtful review. Choosing flooring is a big decision, so having the time, advice and support to make the right choice is exactly what we aim for. We're delighted Chris helped make the process feel easy and enjoyable.

The Flooring365 Team

Rated 5 out of 5 stars

Great experience

Really pleased with my experience at Flooring 365. Danielle was fantastic from start to finish — helpful, polite, and made the whole ordering process really easy. Great customer service, would definitely recommend!

June 15, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. We’re pleased the whole process felt straightforward and hassle-free. Danielle will be delighted to know she helped make things easy for you!

The Flooring365 Team

Rated 5 out of 5 stars

Beautiful flooring samples

Beautiful flooring samples
Easy to order and fast delivery
Would recommend Flooring 365.

June 2, 2026
Flooring365 logo

Reply from Flooring365

Thanks for your review. We're pleased the samples made such a good impression. We put a lot of effort into getting samples out quickly so customers can make the right choice with confidence.

The Flooring365 Team

Rated 5 out of 5 stars

Staff were very helpful along me to…

Staff were very helpful along me to hold delivery then arrange a date that suited me

June 3, 2026
Unprompted review
Flooring365 logo

Reply from Flooring365

Thanks for your review. We know delivery dates don't always line up with people's plans, so we're glad we could make the process work around you.

The Flooring365 Team

Rated 5 out of 5 stars

Samples arrived well packaged the next…

Samples arrived well packaged the next day !!

June 1, 2026
Flooring365 logo

Reply from Flooring365

Thanks for your review. Our fast and free sample service is designed to get samples into customers' hands as quickly as possible, so we're pleased everything arrived nice and promptly!

The Flooring365 Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look