FloraPrima GmbH Reviews 

Feel Cheated and disappointed as we never experienced this before. Even at Aldi, Rewe, edeka, Lidl, local florist or a small bakery one can get amazing bunch of schönen Blumen for 10€ or even Kuchen for nominal pricr and really good flowers. Ordered online because thought it was convenient but was a huge mistake. Even in India, or metropolitan cities for fair preis you can get lovely flowers delivered even "internationally". We travelled around the world but this we never experienced almost paid 60€ for blumen and Kuchen for birthday. Husband is fully shocked to see broken flowers and that cake was partly smashed broken candle. After all its a flower shop- cannot even maintain professionalism??? We need to pay 10€ extra (if u want it on time). Plus overpriced blumen and quality is so so bad all petals falling of browned leaves, 3 flowers that's it? The cake was a biggest JOKE like mini torte from some cheapt chinese gift shop. We got it after aprx. 4 days? After Birthday is over- where is the sense? For sure fake positives online..here in Germany litterly bullying customers. The call center woman was a highlight full eisblock cold hearted tante very bluntly said no refund nor return. It is embarrassing if you send something to someone you love and receive BIGGGG empty karton filled with air and " few broken flowers and a mini mini cake". Nie wieder. Assuming even the main owner is not aware of the 2nd party who sends these flowers I'm sure they are educated. They should be aware of what's going on and correct themselves and take it as a feedback to rectify their image. Take this feedback positively please. Your marketing is super, the catalogues are super but keep it up as you offer and not bully. Nobody will support cheating right?

Ordered flowers for home delivery in Mannheim, Germany. Flora interpreted the incorrect delivery date PLUS they never delivered the flowers to the address. They ordered the recipient TO PICK THEM UP! Based upon the FACTS, my bank cancelled the charge pending investigation. Instead of responding to the bank inquiry FLORA turned the charge over to collection at double the amount and threatening court. Quality of service below U.S.A. standards by a large margin. Order # 505186050. Lastly, the flowers, not home delivered as contracted and days late, were NOT as pictured but contained only 4 blooms. There is a clear pattern here among most reviews.

Good services gave them a four star not 5 because they need to improve or be honest with timelines

We ordered flowers “eleganzia” but received flowers “nix is da” . On the website picture it shows far over 20 white roses. The delivered bouquet was with 3 white roses and a lot of decorational green stuff. We also were offered a 6Euro discount on our next order. We feel so embarrassed to our nephew and his wife that received the bouquet for their wedding.

Do not use their service. We ordered flowers for a funeral service and they did not arrive.. When we contacted them they lied and said we gave the wrong address and when we pointed out it was correct they then tried to use the excuse that there was no one there! After numerous correspondence they finally agreed to resend and they ended up sending to billing address rather than the delivery address. Despite numerous correspondence we have given up. This has been very distressing for our family - do not use this company.

Received a package from an unknown sender in Mumbai. I don't know anyone in India, and don't have my postal address anywhere online.

The package included a letter with my name, my girlfriend's name, and signed vaguely "love, us". Kind of ominous, actually.

Contacted FloraPrima support to raise concern since this appears to be either spam with stolen information, or it's some sort of fraud/scam attempt.

Their reply showed zero concern and was completely unhelpful: "You are welcome to enjoy the parcel you have received, unfortunately it is not possible to return it.".

No other information, and zero response to my concern about privacy or safety.

Now it's not necessarily their fault if someone's doing something sketchy with their platform, but I'd expect at least a token "oh, that sucks" - and maybe some indication that they'll at least superficially investigate from their side? Is that really so much to ask?

For example: they could check if the same account is sending parcels to many people. They could check if the sender's billing details seem suspicious. They could flag the account to monitor it for further suspicious activity.

Retailers do bare *some* responsibility for preventing fraud.

But the complete lack of apparent concern or action makes me wonder if the company itself might somehow be involved. Is this some new kind of "guerrilla marketing" spam - a florist that sends unsolicited parcels with stolen data that includes a company brochure and a coupon code?

At the very least they don't seem to care much if someone else is using their platform for something dubious.

Recommend caution when dealing with them.

The flowers were delivered a day later, the flowers were half wilted, we will not order again

I have been using your service for more than 10 years. The flowers I ordered for my mom who passed away last year and today it's her birthday. A couple of months ago, I even left a good review on your website. But now it is my last time ordering from your store. I could give money to my sister and she would buy beautiful flowers for this amount of money, but I trusted your service. I'm very, very disappointed!

Shame on you FloraPrima!!

Ordered flowers for Saturday, DHL in their tracking initially said delivery by Sunday but no progress in the tracking since Friday evening, today is Sunday evening. Gor an email from FloraPrima saying the delivery might arrive Monday, MIGHT! Needless to say we don't want the flowers anymore several days after the relevant birthday, and most possibly withered! I told them and as a "good will gesture" I was offered a €6 voucher! Doesn't help me because I'll never order there again!

Edit: your comment is worth nothing because I won't ever order from you again! Today, Monday morning, there is still no new tracking update! No update since Friday evening! Absolutely ridiculous and disgusting! I want my money back!

Ordered some flowers for my sister. Arrived later then expected and so the flowers looked ugly and not fresh anymore.
Definitely felt embarrassed when got a picture of then.
Will not order here again for sure.

Never again! Both times the flowers were delivered too late and the bouquets were already dead. Money will not be refunded. Second delivery was a compensation delivery. Same awful experience.

Terrible experience. Bouquet was delivered dead 2x. Company would not refund. Could not meet a scheduled delivery time and would not refund the original purchase. I do not recommend. There are much better options in the market.

Edit: Stop lying! ADDRESS WAS CORRECT (Deutsche Post has no problems delivering) your problem was that the name on the door bell was not of my mom, but I did explained it to you, that she is visiting a friend and that friends name is on the door bell obviously. After that you checked by phone with my mom and she confirmed the same! Thing is you have paid your subcontractor and now you look for excuse not to pay him again to fix the "screwup"!

They failed to deliver flowers once. I contacted them and explained my mom is visiting friend at the moment tow hich they requested her phone number, promising to correct things. Someone called, asked my mom to confirm phone, name and address, than said something she did not understand and hung up. When I asked where are the flowers they said name on the door bell was not my mom's. Yes it was not and they knew that from me and from talking to her on the phone. At the same time all letters and packages reach her with no hickups. Apparently German post man are capable of actually ringing the bell and asking, but flora prima delivery people are not...

Planned delivery was a day before Mother’s Day and it arrived a day after Mother’s Day. I wasn’t even offered any refund, definitely not going to order with this company again.

Just had to reduce my rating by another star due to some bad customer service experience. Good luck making business like this in the future!

Unfortunately my mother received dead flowers - alas...not the first time in my dealings with this company. Requests for explanations are generally fobbed off and it appears no one accepts responsibility for sending dead flowers to Blumenversand and then gets loaded onto transport for same day delivery.

I ordered flowers for a special birthday with plenty of time. Delivery date chosen was a Thursday, not delivered - birthday on Friday - not delivered. Not delivered on Saturday either. So waste of money and energy. Company claims on rare occasions delivery can take up to three days longer and offered a 6 Euro voucher towards my next order. My bunch of flowers cost 48Euro. Do you think I ever use their service again? Definitely not

Well, it looks like I am one of many dissatisfied customers. I had sent flowers and other things to this exact address before with other companies, never any problems. This time I used Floraprima. What a big mistake. The gift was never delivered to my 92 year old uncle, who is in a home. They did not use the phone number of my uncle, either. I was told the address was wrong and it could not be delivered. I could get it redelivered for a 50% discount. I declined and asked for my money back, which was refused also. What a terrible company. This seems to be their business model judging from other people having the same experience. Never ever again!!

The flowers were never delivered to my friend. I got an email that the address was off by one street number. They had her phone number or they could have just googled the Name and found it. I was offered a discount. I have no idea how this company could have such high ratings. I have sent flowers many times to Germany with other companies. Never did this happen before.

Disappointing
So far the delivery is 2 days late, even though I had even ordered with 1 day buffer so that the flowers would arrive in time for an occasion.
Don‘t understand where all the great ratings and recommendations come from that they advertise on their website. I presume advertising fraud. Don‘t order here.