FloraPrima GmbH Reviews 

worst flower delivery I ever experienced - I ordered flowers 2 weeks in advance, and paid extra to make sure delivery will be on the day I requested, which btw in itself is rather weird (normally one pays extra for express delivery). flowers were supposedly damaged and the replacement was delivered 3!!! days later - how difficult is it to replace flowers in Dresden?
the recipient was staying in hotel, visiting Dresden for a ceremony, so not only the flowers came on the last day, but congratulations also way too late.
from customer service, only one person was polite enough to apologize, Mr. Christoph Heinzel, thank you. the other colleagues apparently don't have the word sorry in their vocabulary.

Beautiful flowers, easy ordering system, promoted delivery. Highly recomended.

Up until recently I was happy with their service. Unfortunately they were unable to deliver my last order and expected me to pay an additional 50% to get it delivered.
I'm in the USA and it is hard enough to send flowers to my family. I'm very disappointed and sad about this.

Been using the services a lot to send flowers to my mum and Aunty on regular basis. But on my aunt’s birthday the package wasn’t delivered. I texted them to clarify and they told me that the adress is wrong or doesn’t exist and they will send a new bouquet when I’m paying half of the prize for it. First, the adress hasn’t changed for years so it can’t be that the adress is wrong, but the most no go to me is, to offer the customer a new bouquet but it has to be paid by ourselves. No, I won’t pay for it again to have the flowers sending out after a week of birthday. Unsubscribed their newsletter and will find a new flower shop.

Horrible service! Made an order for almost 100 euros for the Mothers Day - back in May. The parcel got lost. 2 weeks later of email exchange - it was claimed to be at the post, but my mom physically could not come to pick it up. No cancellation possible, no return... money lost. I just checked and in fact the shipment was returned back to them end of May. And still no recognition - only lousy replies as the one below... In the end my mom received nothing, I got endless email exchange - they got the products and the money. In a normal business practice - that would be called a fraudulent activity. Not sure how this website and business can be trusted. Avoid this horrible service!

Ordered flowers for my mum in Germany. Bouquet arrived on time, wonderful flowers, they looked lovely for a long time according to my mum. Very good experience. Thank you.

Another successful delivery of a beautiful bouquet of flowers for my Mama for Mother’s Day ! Easy to order from the USA to deliver in Germany , thank you for your impeccable service every time I order flowers .

Sent a flower pot for Mother’s Day to my mom in Germany. Pot was tiny but she smartly re-potted it. That said, picture maybe not fully accurate but no drama.
Delivery message also warns of COVID delays I.e. to pick an earlier date for on-time but that led to an actual arrival days before. Maybe too cautious? But better than too late I guess.
In short, all went well all in all and I will use again esp. since they are also competitive in the quality/price ratio.

Will not order from them again. Ordered a $35 cake for Mother’s Day that turn put to be tiny like a large cookie but came in a box fifty times it’s size. Embarrassing. Their only response was a quote of the article description, which funny enough, can not be found online anymore.

Terrible experience. Ordered a bouquet which arrived late in the evening, was much smaller than the picture on their website and lacked the promised vase. Tried to write to them and got laconic and rude answers. They gave the delivery money back and 6€ for further orders.
Very disrespectful behavior.
Will never again order from them and will definitely not recommend further.
I don't think that sending the order number : 110401372 will persuade flora prima to behave in a customer friendly and respectful manner.

I will never use them again. I ordered flowers for my mother in Germany from the US for many years, sometimes six times a year.

I realized that their website was compromised/hacked when I was asked for my secret code for my bank account. I didn’t proceed with the order and contacted the company to ask them why they would ask me for my secret code.

They said they don’t ask for that info. I took screen shots and send it to them. Someone authorized the sale that day anyway even though my account information was not entered and later on send me the bill via email, which went straight into my junk mail box.

I assumed it was paid perhaps because my information was stored. It wasn’t until I received a letter from a debt collection company in Germany to whom Flora Prima had sold my debt that I realized I had owed them. I ended up paying close to 150 Euro and they never replied to my email that their company account was hacked, despite the screen shots I attached.

I tried to unsubscribe to not receive their emails anymore, that website link is blank. Go figure.

Easy website, beautiful products, delivered as arranged. Will use them again.

Total nonsense. Paid extra for guaranteed delivery but DHL claimed nobody was there to receive package, including neighbors. Total lie since they were all at home. I bet they did not even try to deliver. I can't recommend FloraPrima.

Excellent service and reasonably priced fresh flowers and more. Ordered for my sisters birthday and flowers and delivery were great.

Flowers looked pretty much exactly like on the photo.
Also great communication and customer service!
I recommend Flora Prima!

I ordered since 4 days bouquet of flowers. Until today the order is not delivered. it was supposed to be delivered the second day. It makes me really upset and sad. Very bad service.
in which condition will be the flowers after so many days of delays and after how many days will arrive????. no words .....

The receiver of the flowers was very happy with the quality of the flower

Addressee was happy. Flowers like on picture.

I live in New Zealand and I use Flora Prima for many years. The service was always excellent.