Amazing staff, very supportive and being first time on first shift on a night shift it was just amazing. James Terry Court, I felt welcomed and was shown around the residence home care. A big thanks t... See more
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See what reviewers are saying
I’d been registered from them for almost a year now. I never get any shifts even once. Every time I try picking up It’s all unsuccessful shifts. they do posted shifts far from where your location... See more
Company replied
Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information. I would welcome some trai... See more
Company replied
I can proudly recomend florence to anybody, they are super star, florence make my years the best, i can pick shift that i like, there staffs are superb, no matter how many times i call they answer t... See more
Company replied
Company details
Written by the company
Florence is a platform designed for health and care organisations managing a flexible workforce or workers seeking shifts—we make delivering care simple and stress-free.
Contact info
WeWork 8 Devonshire Square, EC2M 4PL, London, United Kingdom
- 020 3911 2555
- hello@florence.co.uk
- www.florence.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly App
The company is doing well in all aspects of information they convey
March 18, 2025
Unprompted review
Reply from Florence
Thank you very much for your review, Lateef!
It was a wonderful experience starting…
It was a wonderful experience starting from the app that checked me in on resumption, tbe people i worked with treated me as if I am a regular staff.
The app and reminder messages and invites on app and email was awesome. I am proud to be part of this great company.
February 7, 2025
Unprompted review
Reply from Florence
Thanks for your review, we're happy to be working with you too!
Reply from Florence
Thanks Sneha, our team are always happy to help!
Reply from Florence
Thanks, Patrycja!
I find navigating the app very easy
I find navigating the app very easy, they deserve every stars.
January 29, 2025
Unprompted review
Reply from Florence
Thank you for the review, Kolawole!
Efficiency in everything from;
Efficiency in everything from;
*shift notification on the app, via email and text
*Shift reminders
*Shift check-in and check-out on the app
*Automatic timesheet production and submisssion
*Instant pay facility
*instant and responsive chat facility
Florence has 5 star service. You do everything on your Florence app.
January 29, 2025
Unprompted review
Reply from Florence
Thanks so much for your review, Rudo!
Really disappointed with them
Really disappointed with them.
They are fast to call you for shift and happy whenever you accept the shifts they call you for.
They are quite cold if you have a problem. Also there is no way to contact your manager directly.
If you cancel a shift your performance drops too which is not fair but I assume this is how they assure you are not going to cancel anymore shifts because performance drops hurts the most.
Anyway,I was unable to make it to a shift that I booked awhile ago for today because it was during the storm today,I contacted them and they just told me to cancel it if I can’t make it. I did and my score dropped almost immediately.
It was quite of a bad storm and they have no understanding for this type of situations.
Is a shame. All they care is about their reputation and that is the only thing.
January 24, 2025
Unprompted review
Reply from Florence
Thank you for reaching out to us regarding this, we're sorry to hear about your experience so far. Please reach out to the team on feedback@florence.co.uk and we can look into this further.
Reply from Florence
Thank you for your review, Sanwar!
It’s lovely joining the winning team…
It’s lovely joining the winning team ,all my call,text,Email during my onboarding process was soft due to great customer service assistant ,job description always on point ,payment method 5 star and to crown it all u can have instant pay once your shift is approved by the home ,they promise money back on dbs and trainings ,once I get that ,I am coming back to give 1000/100 star and,thanks Florence kudos to great teams working behind the stage to make life easy for staff
November 13, 2024
Unprompted review
Reply from Florence
Thank you for your review, Bankole!
Florence is one the best organization in Uk
Florence is one the best organization in Uk.
November 8, 2024
Unprompted review
Reply from Florence
Thank you for your review!
My experience with Florence has been…Fantastic
My experience with Florence has been great because, the agency fosters a positive, collaborative environment, prioritises professional growth, and maintains high standards, ensuring both staff satisfaction and outstanding service for clients and service users.
November 4, 2024
Unprompted review
Reply from Florence
Thank you for taking the time to provide this lovely review, Olajide!
My experience bothered on misaligned…
My experience bothered on misaligned shifts. As complicated as it was; this was resolved within reasonable time with speed and alacrity that leaves me without further questions or queries. The staff I encountered came across with good understanding of the underlying problems which were resolved in a pleasant way.
October 29, 2024
Unprompted review
Reply from Florence
Thanks for taking the time to leave your review, Ayoade! Our team are always here to help!
Not reliable
Not reliable, low pay they only pay you 11 hours for a 12 hour shift, day&night, it doesn't matter if you are the only nurse in the building.
If you have a problem with the client they support the client and not you.
Every time you call them you talk to a different person, I think they have fake names as it is impossible not to talk at least twice with one person.
On top of that, they have no shifts, I have 2-3 shifts a month, that is ridiculous.
Also if it's something they don't like, they will block your account without informing you in advance, that shows how much respect they have for theirs employees.
Just avoid, I can't find anything good about them
October 1, 2024
Unprompted review
Reply from Florence
Hi, thank you for reaching out. Care organisations set their own rates on our app and we are continuously working on getting more shifts posted on the app at competitive rates.
Sadly, we can't see your contact details via TrustPilot and we would like to look into your experience further. Please can you contact us at hello@florence.co.uk with a note for the attention of our Customer Operations Lead, Stephen Paul.
Thanks,
Reply from Florence
Thanks for your review!
Very great staffing agency
Very great staffing agency. Staffs are prompts to listen to your queries and sort you you out. And steady shifts for various locations.
July 1, 2024
Unprompted review
Reply from Florence
Thank you for taking the time to leave us this lovely review, Mustafa!
Florence Staffing provides me shifts…
Florence Staffing provides me shifts according to my visa to protect me and the organisation according to my visa specifications
September 9, 2024
Unprompted review
Reply from Florence
Thank you for your review!
Excellent use of technology to manage…
Excellent use of technology to manage day-to-day running of the organisation.
August 30, 2024
Unprompted review
Reply from Florence
Thanks for your review, Duncan!
Im happy because the shifts which I got…
Im happy because the shifts which I got from florence comes under my catchment area after a long wait.... again Im waiting for the shifts under my catchment area. Hope florence will help me out in this regard
August 26, 2024
Unprompted review
Reply from Florence
Thanks for your review, Sana. Our team are working hard on getting more shifts posted on the app!
Great App! Good Live Chat
Great App, after 3 months strict and very rigid documentation/recruitment process, I experienced highly responsive live chat since I started working shifts. The app is very interactive, equipped and all the information about shifts provided.
August 24, 2024
Unprompted review
Reply from Florence
Hi Mayowa, thank you for your review! Our team are always happy to help :)
Florence is a good company
Florence is a good company, it feels like a home. The management always support to the staff
August 18, 2024
Unprompted review
Reply from Florence
Thanks for your review, Jijo!
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