Rigid, disappointing, and not capable of empathizing with customer
Since 2007, we have experienced frustration with this bank's rigid customer service and limited functionality. Despite never having been late on payments, even during COVID, the bank has failed to demonstrate flexibility and customer focus. Requests for adjustments, such as changes to direct debit arrangements or approval for subletting in response to the housing shortage, are denied with vague references to 'internal policy'. This inflexible stance not only hampers us but also prevents us from helping others in this tight housing market. I advise potential customers to reconsider engaging with an institution that places little value on its customers' needs. Essentially, it's a disappointing experience leading to despondency and frustration. Additionally, it's astonishing that amidst a sea of critical reviews, only Independer poses as a supposedly independent reviewer that rates this company positively. How is it that out of all the reviews, only Independer awards a good score? This situation raises questions about the objectivity and possible conflicts of interest within the review process.