Guys this is scammer website! We ordered the „prom dress” advertised as completely different! This is what we received cheap small grey dress! Absolutely awful quality looks like 20£ dress ! And we pa... See more
Company replied
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I placed an order on the 7th of April but I didn’t receive and confirmation email so I won’t have an order number to give. I checked my bank statement and payment has definitely gone through. It’s the... See more
Company replied
It’s hard to know if a fancy dress will fit or look right on you until you try it on and their dress looked differently than the picture and was way off the mark with the fit. The return policy assure... See more
Definitely read the fine print on the return policy! Even if dress is defective and incorrectly sized, they will not accept returns. Poor customer service is not at all worth the cheap dresses (poor q... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United Kingdom
- service@trailforgegear.co.uk
- www.flormiss.co.uk
1.5
Bad
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Damaged Wedding Dress --
Damaged Wedding Dress --
I received my dress with a huge brown stain on the front of it. I reached out to customer service and all they could offer me was a 10 percent refund. This is absolutely ridiculous. I have to PAY for your mistake and for a WEDDING DRESS. Horrible. DO NOT SHOP HERE
August 9, 2024
Unprompted review
Reply from Flormiss
Dear Brittany,
We are deeply sorry to hear about the condition in which your wedding dress arrived, and we can only imagine how upsetting this situation must be. Please accept our sincerest apologies for the stain on the dress. We understand how important your wedding dress is, and it’s absolutely unacceptable for it to arrive in such a condition.
We truly regret that the solution we initially offered did not meet your expectations. Our goal is to ensure that every customer receives their order in perfect condition, and we are currently reviewing our quality control procedures to prevent issues like this from happening in the future.
We have proposed a new solution and kindly ask that you contact us at your earliest convenience. We are committed to providing you with a satisfactory resolution and look forward to assisting you further.
Once again, we deeply apologize for the inconvenience this has caused, and we are committed to resolving this matter to your satisfaction as soon as possible.
Kind regards,
Flormiss Customer Service Representative
Give this company a miss it's my…
Give this company a miss it's my suggestion. Dress was heavy and made of cheap nylon. Zip was getting stuck. Poor customer service. Keep offering credit or discount for keeping the dress. Reported them to PayPal. Not cheap either. Avoid and put your money elsewhere is my advice.
August 11, 2024
Unprompted review
Reply from Flormiss
Dear Sonia,
We are truly sorry to hear that your experience with us did not meet your expectations, and we apologize for the issues you’ve encountered with the dress.
Thank you for your valuable feedback,we will continue to enhance the quality of our products and services to ensure that every customer enjoys a higher standard of shopping experience. We understand that product quality and customer service are critical to customer satisfaction. Therefore, we will consistently optimize our production processes, strengthen quality control, and improve our after-sales service to better meet the needs and expectations of each customer.
Your valuable feedback will help us further improve and refine our services. We are committed to doing our utmost to increase customer satisfaction, ensuring that your future shopping experience is smoother and more enjoyable.
Best Regards
Flormiss Service Team
The wedding dress I ordered is not the…
The wedding dress I ordered is not the same as the one pictured on their site. They argued with me about a return, refusing one. Then I finally get an agreement for a return and realized it cost $101 to send it to China. So with the $260 cost minus shipping their fees so on I would only get $19 dollars. Horrible people who are costing me extra because their product false descriptions.
August 2, 2024
Unprompted review
Reply from Flormiss
Hi Maggle,
We are truly sorry to hear about your disappointing experience, and we sincerely apologize for the issues you’ve encountered with your wedding dress.
Regarding the return process, we deeply regret that this situation led to confusion and inconvenience. Our intention is never to create additional stress for our customers, and we completely understand your frustration with the high cost of return shipping. We are actively reviewing our return and shipping policies to make sure they are more transparent and fair for customers in the future.
We value your feedback, and we take your concerns about product descriptions seriously. We are committed to improving both the accuracy of our product listings and the overall shopping experience for all of our customers.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
Best regards,
Flormiss Service Team
I live in the united states
I live in the united states, I ordered two dresses, one dress arrived in the wrong color I ordered, and the second dress was the wrong size. Customer service is poor and long, money back only 15%. Do not order anything from this company, the company is not responsible for its reputation, words and quality
August 2, 2024
Unprompted review
Reply from Flormiss
Dear,
Thank you for taking the time to leave us a review.
We sincerely apologize for the mistakes regarding the color and size of the dresses you received. We understand how frustrating it must be to receive items that do not meet your expectations, especially after placing a special order.
We regret that our customer service did not meet your needs and that the resolution process took longer than anticipated. Please know that this is not the standard we strive for, and we are actively working to improve both our service response times and our overall customer support experience.
We deeply regret that your experience with us did not reflect the quality of service we aim to provide. If you have any additional concerns or if there’s any way we can further assist you, please don't hesitate to reach out to us. We genuinely want to resolve this matter and regain your trust.
Thank you for your feedback, and once again, we apologize for the inconvenience caused.
Best regards,
Flormiss Service Team
Please do not buy from this company
Please do not buy from this company. Even though they say they will refund, they WILL NOT. This site has poor customer service, they do not stand by their product and, they make it extremely difficult to obtain a refund. I ordered two dresses on July 9.2024 the dresses are Nothing like what the picture shows the martial idea cheap and they will NOT give you a refund they are only offering me 15%and had the nerve to say keep the dress...... These dresses were for my daughter's wedding and they ruined it please don't order from them they are a RIP OFF.
August 6, 2024
Unprompted review
Reply from Flormiss
Dear NAKEYA,
We are deeply sorry to hear about your disappointing experience, especially considering how important your daughter's wedding dress is. We understand how frustrating it must be to receive products that do not meet your expectations, particularly for such a special occasion.
We sincerely apologize that the dresses you received were not as described and that our service did not meet your standards. This is not the experience we intend to provide, and we take your feedback seriously. We are currently reviewing our product descriptions, quality control processes, and return policies to ensure they align with our customers’ expectations.
Regarding the refund process, we regret that the solution offered was not satisfactory. Our goal is always to find a fair and transparent resolution, and we are truly sorry that we have fallen short in this instance.
Once again, we apologize for the inconvenience caused, and we truly appreciate your feedback as it helps us improve our service.
Best Regards
Flormiss Service Team
The off-the-shoulder neckline is so…
The off-the-shoulder neckline is so flattering and looks amazing with a necklace. It makes my mom look elegant and dignified.
July 4, 2024
The simple yet sophisticated design of…
The simple yet sophisticated design of this wedding dress made me feel like royalty on my special day. It was absolutely perfect!
June 25, 2024
Exquisite and timeless
Elegant look, wearing this beautiful dress makes my mother feel confident
July 4, 2024
A well-fitting dress
The classic A-line silhouette fits my mom's body perfectly and looks stunning in it.
July 5, 2024
This dress is elegant and sophisticated
Beautiful colors and exquisite designs make my mother's figure more charming
June 15, 2024
A stunning dress
The delicate lace design made my mother look absolutely gorgeous at my wedding.
July 2, 2024
This wedding dress is a true work of art.
The design is exquisite, the appearance is noble and exquisite, I feel as beautiful as a fairy when I wear it
June 11, 2024
This dress exudes pure elegance.
The soft, flowing fabric made me feel great all day long, and it made me look my best on my wedding day.
June 18, 2024
This dress is the epitome of bridal beauty
The exquisite embroidery adds a touch of luxury. Wearing it makes you feel like a princess in a fairy tale.
June 4, 2024
Crooked Company
Please do not buy from this company. Even though they say they will refund, they WILL NOT. This site has poor customer service, they do not stand by their product and, they make it extremely difficult to obtain a refund. I ordered two dresses on Jan 2024. The dress did not match the picture and did not fit. There was no tag on the dress, it was rolled into a bag. When I contacted customer service, they offered a 20% refund. They refused to provide refund details, despite requesting a refund despite my multiple attempts. The matter was escalated to my credit card company who tried to get refunded. They refused to refund when they agreed to provide a full refund pending return of the dress. It has been returned ($ 90.00) shipping cost paid) and still they refuse to return the funds. I would give them less than 1 star if I could. Please do not buy from this company. They will not refund!
January 10, 2024
Unprompted review
Reply from Flormiss
Dear Kevin,
We are truly sorry to hear about the challenges you've faced with your order, and we completely understand your frustration.
We sincerely apologize for the experience you've had, especially regarding the refund process, and we deeply regret that we have not met your expectations in this regard.
We apologize for the confusion regarding the refund and the shipping charges. It’s never our intention to cause frustration, and we are truly sorry that our response did not align with what you were hoping for. We also want to assure you that we are working to improve our customer service and refund process to ensure future customers do not face similar issues.
We sincerely value your feedback and will use it to help improve our services.
Again, we apologize for the inconvenience, and we hope to regain your trust moving forward.
Best Regards
Flormiss Service Team
A versatile dress
This dress is timeless and versatile, it can be paired with formal or casual outfits. I love it.
June 5, 2024
A perfect blend of elegance and romance
The delicate lace detailing and fluid silhouette of this wedding dress create a truly breathtaking look.
July 2, 2024
Rip off- do not buy
This site has poor customer service, they do not stand by their product and, they make it extremely difficult to obtain a refund. I ordered a dress on June 3rd, 2024. The dress was delivered late. There was no tag on the dress, it was rolled into a bag and completely crushed and, the dress was torn. When I contacted customer service, they offered a 20% refund and they recommended that I take it to a tailor and get it fixed. They refused to provide refund details, despite requesting a refund and showing the shoddy workmanship and the tear in the dress. The matter was escalated to PayPal (dress purchased through PayPal), when they agreed to provide a full refund pending return of the dress. It has been returned ($100 shipping cost paid) and still they refuse to return the funds. I would give them less than 1 star if I could.
Happy to provide pictures and a video if necessary
June 2, 2024
Unprompted review
Beautiful patterns and comfortable fabrics
Pretty decals and a smooth silhouette create a truly charming look. A great choice for parties.
July 6, 2024
A show-stopping dress
This dress exudes elegance and sophistication. The quality of the fabric and workmanship are fantastic.
July 9, 2024
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