Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.
55a Brook Street, ca12hl, Carlisle, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Virginia Cussons; Reimbursement
Ordered flowers and paid for them on 7th Dec. 2024. Order number 2953. Unfortunately they were unable to deliver them. I was told I would be fully reimbursed. It is now May 2025 and Emails thanking me for being patient while the order was sorted and I still haven’t any reimbursement. I also ordered them from Australia.
Could not recommend the company.

Reply from Flowerssameday
Be very careful. I googled for a particular local florist and fsd disguised themselves as this florist. I even called as I needed asn adjustment. I asked the lady who answered... is this abridge florist to which she said yes. I've paid for same day delivery and still not had confirmation. I suppose I have another 7hrs!
I ordered in error from.these guys before and the flowers weren't great obviously I'm going on feedback as I wasn't the recipient. I've complained to google aboutthe search presentation but ill be congnisant nect time and vall the floristdirect if i need to.... I'm not normally someone who complains but misleading service is a red flag for me. I've rated as 2 as flowers still haven't arrived.
Update flowers arrived finally and I'm.told they are lovely hence have increased rating. I still think google is misleading on who you are ordering from so be careful, but the order itself was finally received and the recipient was happy so thank you for getting thrte in the end...

Reply from Flowerssameday
Received a bouquet from a relative for birthday but after a few days several of the flowers wilted and died, complained to customer services 5 days after receiving but got reply from Katy saying she could not look into this because complaints needed to be made within 4 days. I can't see this in their t&C's. Very disappointed with this response. The person who ordered them won't be using them again

Reply from Flowerssameday
The flowers were delivered well in time. They were beautiful and fresh and remained so throughout a very sunny, hot day

Reply from Flowerssameday
Ordered in Cambridgeshire.
Placed order in the morning and flowers were received within 4 hours.
Flowers were beautiful & fresh.
Will definitely order again.

Reply from Flowerssameday
The florists in Spilsby Licolnshire went out of the way to make my daughters birthday bouquet special the flowers were esquisit. Service excellent definately use again.

Reply from Flowerssameday
The ordering process was straightforward and easy. The flowers were extremely fresh and arranged beautifully and delivered on time to the venue. Customer service was excellent. I would definitely recommend.

Reply from Flowerssameday
Not flowers SameDay, Ordered flowers same day, to be sent to my son and daughter in law , for the birth of my grandson . They called to say they can't be delivered on the same day . My choice was to cancel or be delivered as soon as possible the day after .So i chose early delivery nextday...called at 3pm the following day , still no delivery and no idea of what time they will be delivered!! Paid £50 for bouquet (including £7.99 sameday delivery) ...No help from customer service team !!! Maybe need to stick to a more reliable delivery service

Reply from Flowerssameday
Lovely on line choice, Delivery was excellent. same day and was delivered in a few hours. Mother was very happy with them.

Reply from Flowerssameday
Ordered and delivered within an hour or so, fantastic. No-one in to receive the order,but I was sent a photo of the flowers which were left in a safe place, and a note left for the recipient. Couldnt ask for anything better. WEll done Flowerssameday.

Reply from Flowerssameday
Very helpful lady on the phone.Explained everything clearly and suggested what would be suitable.As a bloke ordering flowers the help was very much appreciated.Would highly recommend this firm for any future orders.

Reply from Flowerssameday
I ordered a bouquet of flowers approximately 2hrs ago and they have already been delivered.
Fantastic service and thoroughly recommend Flowerssameday.
I have ordered flowers from various companies and this has been the best service out of all of them.
Thank you very much!
Andrea.

Reply from Flowerssameday
Superb customer service. The flowers were beautiful and my friend was very impressed with them.
I will certainly use Flowerssame day again and will recommend them to everyone.

Reply from Flowerssameday
So impressed! Didn't realise it was a friend's big birthday so very last minute request to be delivered around Ayr on Good Friday! Flowers were beautiful and friend loved them. Thank you so much

Reply from Flowerssameday
I have been let down twice by this organisation. Once for Mother’s Day and once for my Mothers birthday. Perhaps “Flowers Same Day” could not deliver the load order on the date agreed because the order was made a few days in advance.
Do not recommend.

Reply from Flowerssameday
Excellent in every way. Gorgeous arrangement, beautiful flowers and prompt delivery. Thoroughly recommended! Thank you!

Reply from Flowerssameday
An all-round excellent experience. I noticed that my 96 year old Mum was feeling a bit down, so I wanted to cheer her up a bit.
I contacted FSDay around 10:00 and by 12:00, a delightful bouquet had been delivered to her door - she was so
pleased.
Thanks for your great work!

Reply from Flowerssameday
Beautiful flowers delivered the same day as requested , for my daughters wedding anniversary , with a lovely card , all so nicely presented , thank you so much

Reply from Flowerssameday
Sent flowers and chocolates to a friend for his birthday. Dont know where they were delivered but not to him. Suddenly no one answers the phone and the web chat has gone. I rang and rang left messages nothing. Eventually got to speak to someone oh they have been delivered. NO. well the delivery people are not being helpful. So no flower and chocolates and no money over £60 lost. Heard nothing now for 2 weeks not even we are looking into it. If you have any sense you will NOT buy anything from this business.
I have had a reply as you can see. Flowerssameday have refunded the money. Thank you. It would seem the delivery people have delivered to the wrong address and the people there have kept them. Could you consider using someone else to deliver if there is somebody ?

Reply from Flowerssameday
Beautiful flowers .will certainly use you again and recommend to my family and friends. Thank you.

Reply from Flowerssameday
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.