Flowerssameday Reviews 

12,976
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers had a great experience with this company. Customers consistently praise the stunning flower arrangements, mentioning that fresh bouquets arrive quickly and look even better than expected. People also appreciate the exceptionally helpful customer support and the detailed communication provided by the team right up until delivery takes place. Some reviewers were not happy with unexpected delivery delays, explaining that their orders unfortunately arrived much later than originally promised. A few customers also mentioned serious concerns regarding flower quality, describing sparse arrangements with unopened green buds or wilted petals. Others felt let down when the delivered items did not match the vibrant photos shown on the website.

What people talk about most

Product

Consumers experience divided opinions regarding the product quality, with many expressing deep disappointment... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a high level of disagreement among... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying significantly among... See more

Service

Clients share satisfaction on service, describing experiences as professional, efficient, and well-executed.... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... See more

Company replied

Rated 5 out of 5 stars

I have now used FSD several times. What can I say? This company is second to none. From the ease of ordering (wherever in Great Britain that might be for delivery) to being kept informed every step... See more

Company replied

Rated 5 out of 5 stars

I live in Western Australia and I've ordered flowers for various occasions for my twin sister who lives in Suffolk UK. Each time they've arrived on schedule and my sister has been thrilled with them.... See more

Company replied

Rated 5 out of 5 stars

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I fel... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.1

All reviews

(12,976)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

Virginia Cussons

Virginia Cussons; Reimbursement
Ordered flowers and paid for them on 7th Dec. 2024. Order number 2953. Unfortunately they were unable to deliver them. I was told I would be fully reimbursed. It is now May 2025 and Emails thanking me for being patient while the order was sorted and I still haven’t any reimbursement. I also ordered them from Australia.
Could not recommend the company.

December 7, 2024
Unprompted review
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Reply from Flowerssameday

Hello


I am very sorry, you have the wrong company, I have no orders under your name, and that is not one of our order numbers, I deal with complaints within 24 hours.

Thank you.

Katy

Flowers Same Day

Rated 4 out of 5 stars

Be very careful... make sure you know who you are ordering with...

Be very careful. I googled for a particular local florist and fsd disguised themselves as this florist. I even called as I needed asn adjustment. I asked the lady who answered... is this abridge florist to which she said yes. I've paid for same day delivery and still not had confirmation. I suppose I have another 7hrs!
I ordered in error from.these guys before and the flowers weren't great obviously I'm going on feedback as I wasn't the recipient. I've complained to google aboutthe search presentation but ill be congnisant nect time and vall the floristdirect if i need to.... I'm not normally someone who complains but misleading service is a red flag for me. I've rated as 2 as flowers still haven't arrived.

Update flowers arrived finally and I'm.told they are lovely hence have increased rating. I still think google is misleading on who you are ordering from so be careful, but the order itself was finally received and the recipient was happy so thank you for getting thrte in the end...

May 14, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 2 out of 5 stars

Fading blooms

Received a bouquet from a relative for birthday but after a few days several of the flowers wilted and died, complained to customer services 5 days after receiving but got reply from Katy saying she could not look into this because complaints needed to be made within 4 days. I can't see this in their t&C's. Very disappointed with this response. The person who ordered them won't be using them again

May 2, 2025
Unprompted review
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Reply from Flowerssameday

Hello Stuart,

I have spoken with the sender in regards to the order, as per my email due to the perishable nature of the item, we are unable to look into a complaint a week later, sorry.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Funeral flowers

The flowers were delivered well in time. They were beautiful and fresh and remained so throughout a very sunny, hot day

May 2, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Very Impressed

Ordered in Cambridgeshire.

Placed order in the morning and flowers were received within 4 hours.

Flowers were beautiful & fresh.

Will definitely order again.

May 2, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

5 star florists

The florists in Spilsby Licolnshire went out of the way to make my daughters birthday bouquet special the flowers were esquisit. Service excellent definately use again.

May 1, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

The ordering process was…straightforward and easy

The ordering process was straightforward and easy. The flowers were extremely fresh and arranged beautifully and delivered on time to the venue. Customer service was excellent. I would definitely recommend.

April 29, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

Not Flowers Same day !! Maybe change your trade name to Flowers Whenever

Not flowers SameDay, Ordered flowers same day, to be sent to my son and daughter in law , for the birth of my grandson . They called to say they can't be delivered on the same day . My choice was to cancel or be delivered as soon as possible the day after .So i chose early delivery nextday...called at 3pm the following day , still no delivery and no idea of what time they will be delivered!! Paid £50 for bouquet (including £7.99 sameday delivery) ...No help from customer service team !!! Maybe need to stick to a more reliable delivery service

April 30, 2025
Unprompted review
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Reply from Flowerssameday

Hello Paula

I am very sorry to hear this, I can see your order was unable to go same day, we offered the following day as soon as we could, and these were delivered as soon as we were able to, once our fresh delivery had arrived.

The flowers ordered, were a £39 gift box in lovely spring colours.

Thank you for taking the time to leave us a review.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Lovely on line choice

Lovely on line choice, Delivery was excellent. same day and was delivered in a few hours. Mother was very happy with them.

April 28, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Ordered and delivered within an hour or so.

Ordered and delivered within an hour or so, fantastic. No-one in to receive the order,but I was sent a photo of the flowers which were left in a safe place, and a note left for the recipient. Couldnt ask for anything better. WEll done Flowerssameday.

April 28, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

How To Help Bloke Order Flowers

Very helpful lady on the phone.Explained everything clearly and suggested what would be suitable.As a bloke ordering flowers the help was very much appreciated.Would highly recommend this firm for any future orders.

April 24, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

I ordered a bouquet of flowers…

I ordered a bouquet of flowers approximately 2hrs ago and they have already been delivered.
Fantastic service and thoroughly recommend Flowerssameday.
I have ordered flowers from various companies and this has been the best service out of all of them.
Thank you very much!
Andrea.

April 24, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Superb customer service

Superb customer service. The flowers were beautiful and my friend was very impressed with them.
I will certainly use Flowerssame day again and will recommend them to everyone.

April 18, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

So impressed

So impressed! Didn't realise it was a friend's big birthday so very last minute request to be delivered around Ayr on Good Friday! Flowers were beautiful and friend loved them. Thank you so much

April 18, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

I have been let down twice by this…

I have been let down twice by this organisation. Once for Mother’s Day and once for my Mothers birthday. Perhaps “Flowers Same Day” could not deliver the load order on the date agreed because the order was made a few days in advance.

Do not recommend.

April 17, 2025
Unprompted review
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Reply from Flowerssameday

Hello Anthony.


I am very sorry to hear this, the area you have chosen for delivery is a courier area, so once we reach capacity, my florist is unable to take on any more orders.

I am very sorry we were unable to help.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Excellent in every way

Excellent in every way. Gorgeous arrangement, beautiful flowers and prompt delivery. Thoroughly recommended! Thank you!

April 16, 2025
Unprompted review
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Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

An all-round excellent experience.

An all-round excellent experience. I noticed that my 96 year old Mum was feeling a bit down, so I wanted to cheer her up a bit.
I contacted FSDay around 10:00 and by 12:00, a delightful bouquet had been delivered to her door - she was so
pleased.
Thanks for your great work!

April 16, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Speed!

Beautiful flowers delivered the same day as requested , for my daughters wedding anniversary , with a lovely card , all so nicely presented , thank you so much

April 14, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

Sent flowers and chocolates to a friend…

Sent flowers and chocolates to a friend for his birthday. Dont know where they were delivered but not to him. Suddenly no one answers the phone and the web chat has gone. I rang and rang left messages nothing. Eventually got to speak to someone oh they have been delivered. NO. well the delivery people are not being helpful. So no flower and chocolates and no money over £60 lost. Heard nothing now for 2 weeks not even we are looking into it. If you have any sense you will NOT buy anything from this business.

I have had a reply as you can see. Flowerssameday have refunded the money. Thank you. It would seem the delivery people have delivered to the wrong address and the people there have kept them. Could you consider using someone else to deliver if there is somebody ?

March 22, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, sorry for the delay in getting back to you, I wanted to confirm a few things with my florist, and deliver driver.

My driver has confirmed the flowers were delivered and handed to someone at the delivery address, I have now issued you with a full refund as a good will gesture.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Beautiful flowers .will certainly use…

Beautiful flowers .will certainly use you again and recommend to my family and friends. Thank you.

April 11, 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

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