Air Cairo Reviews 

I use air Cairo to travel to and from Cairo to Sharm El sheikh. As for punctuality it depends. Sometimes flights are on time and some others they are severely delayed or cancelled and they allocate passengers on the next flight to the company convenience when they probably realise flights are half empty.

I had an emergency situation in Sharm travelling to Cairo and from the check in desk was sent outside at the air Cairo office within the airport premises.
O well what can I say the guy was playing with his phone without even acknowledging my presence. When I asked to be heard he said to me that he couldn't help me but I had to call the customer service hotline. I wander what the office is there for then. Didn't have enough credit on my phone so had to call and ask to be quick as every minute you get charged and phone calls are usually kept quite long on purpose. The guy on the phone was very helpful and spoke good English. I told him to send me details for payment on my phone and to bear with me and issue the new tickets even if the phone call would eventually be cut for absence of credit. He did exactly that and was very grateful even if I could not thank him personally as I run out of credit.
I would say even when you fly with Egyptair things are not better in terms of punctuality,cleanliness on the plane and personnel. So at the end of the day I book what is cheaper at the time of travel. No need to book so long in advance. You could still find his deals a few days before travel

The biggest scam artists ever - flight was delayed nearly 8 hours. No information given. The airport staff searched everyone - after initially refusing to let people go to - after going to/from the toilet.

The claim to be in contact "asap" - a year later, these fraudulent airline are the pits.

The plane took off at 0400 - as was 35C inside with no water. Truly awful and there was no compensation.

My flight was delayed almost 1 hour and and half, I lost connection with their flight and it was not possible to get refund, neither through their website neither through Air Help.

my flight has been rescheduled but it wasnt suitable for me. i sent multiple mails but no answer. i had to buy another ticket and i couldnt get my refund. never buy from there!!!

After Reading the reviews I was a little scared, but I had the best flight from Düsseldorf to Hurghada! Friendly staff, free water at the start, good meal in a box as you remember from long ago in other flights! This was the first time of 10! Flights to this destination that was actually on time! Transavia can learn from this ❤️

We had a very terrible experience with this airline company during our return flight from Sharm el Sheikh to Rome Fiumicino on 29th March 2026. The flight was supposed to takeoff at 3:30 PM while, with only a 24-hour notice, we were informed that the plane would take off at 5:05 AM on 29th of March 2026.
Our experience was very bad as we were traveling with our 2.5 year-old son. We lost one day of vacation , we woke up at 01:30 AM, leaving the hotel at 02:00AM. We arrived at the airport at 2:30 AM and we waited for more than 2.5 hours before departure.
Our Little son could not sleep and was very frustrated for the inconvenience situation we were experiencing.
After the journey, we wrote a claim email to the airline company asking for compensation without receiving any reply back.
I would never recommend this airline company to anyone traveling to Egypt

good flight but was not very clean.I opend my food tay it has bubble gum all over it they dont even clean it i was alo scared after reading the other revews but i think they are cap on all air cairo flights i went on they said strictly no smoking.

The staff were very unpleasant and unhelpful, and the pilot on the return flight seemed incompetent. However, I want to point out that the first pilot, when we flew from Bratislava to Hurghada, was excellent.
Since the flight, I’ve had blocked ears, which is very uncomfortable. Overall, a very bad experience. Food was shit. The food was extremely poor — honestly, I would be ashamed to serve something like that to passengers. Never again. This is a terrible company.

One of the worst airline companies. Avoid at any cost! They postpone our flight from Cairo to Aswan due to sandstorms and we stated 10 hours at the airport without any information. In the meanwhile Egypt Air flew three times normally....

Very bad airline. Bad communication, no information for the status of the delayed flight and moreover wrong information at the announcement board. Avoid at any cost!!

Air Cairo is, without a doubt, one of the most irresponsible and frustrating airlines I have ever encountered. Passengers are being completely abandoned at Sharm El Sheikh airport with absolutely no assistance, no information, and no accountability.

We have been left here for hours — since 1:30 in the afternoon, and it is now 7:30 — with absolutely no news whatsoever. Not a single representative from the airline has appeared to explain anything or take responsibility. Instead, all we see are constant delays being updated on the screens, with no real communication behind them.

The overall treatment is appalling. The general attitude from airport staff is already poor, but the airline’s complete absence makes the situation even worse. There is no support, no guidance, and no reassurance of any kind. We have no idea if or when these flights will depart.

This is not just bad service — it is a complete disregard for passengers.

To anyone even considering booking a ticket with this airline: don’t. Avoid it at all costs. Choose literally any other option. This has been an unacceptable and exhausting experience, and without a doubt one of the worst travel situations I have ever faced.

The worst airline in terms of flight delays and cancellations without any reason, just to scam customers. They also have the worst customer service. I absolutely do not recommend anyone book with Air Cairo.

This is the absolute worst flight I have ever taken. Who allows smoking on an airplane on 2025? This airline is way behind in every aspect, un-trained crew, plane smelled like a pack of burning cigarettes (my wife has allergies from cigarette smoke, and I asked the crew more than 4 times to please stop the preson who is smoking and theybdid nothing), no safety belts (mine and my wifes were broken, and were not replaced, even after requesting so countless times)..I can go on and on and on... please don't use the air line. I wish I had seen the reviews before hand.

Positive aspects: fast check-in service (no waiting time), generous baggage policy, kind and friendly staff, very smooth flight and perfect landing.
Negative aspects: seats not very comfortable, smoking in cockpit (electronic cigarettes).
A lot of reviewers complain about smoking in cockpit. However, it is electronic cigarettes and pilots of other airlines are smoking too. I'd rather have a pilot who smokes but stays focused on flying the aircraft than a distracted pilot who is only thinking about his next cigarette.

They canceled my flight and my return had to wait to get the turkish team to message them to get me in. With no reasons

Avoid Air Cairo. My November 25 flight from Cairo to Sharm el Sheikh was delayed over 4 hours. I've been requesting compensation since November 26 (over 2 months ago). Multiple follow-ups. Zero resolution. Just 'Reminder' emails with no action. Their 'customer service' is non-existent.

Checked in in person for the flight from CAI to MXP. Checking in agent had pleasant smile. However, when assign seats, she separate me and my wife even we checked in together. It was clear the the seat next to my wife was still available when we checked in (we had a group of 4, two couples, booked together). Furthermore, she separated my friend from his wife. And when we boarded the plane, there was an empty seat next to my friend’s wife. Not sure why the counter agent did what she did. Seems she needs some customer service training at least.

Announcement: "We will now start selling duty free cigarettes". The person pushing the cart down the aisle and handing out cigarettes is the Co-pilot. I think that's all that needs to be said about this airline. And not to forget, in 2025 they actually still smoke on international flights. It is a disgrace. Not to speak of anything, really anything else.

We recently flew with Air Cairo and were shocked by the condition of the aircraft and the behavior of the crew.
The plane was extremely dirty. The toilets in particular were disgusting and felt more like a public train station restroom. One toilet was only partially functional and was being used as a trash room, so it was completely closed. The only usable toilet was filthy, covered in urine, and the toilet seat would not stay up. You literally had to hold the seat up with your hand in order to use it — completely unhygienic and unacceptable.
The cabin crew was rude, unfriendly, and seemed interested only in selling food and drinks. The food quality was very poor, and there was no menu or price list available, so passengers had no idea what anything cost. It honestly felt like they were selling their own private food. To make things even worse, at the end of the flight the crew openly argued about the money they had collected — right in front of the toilet and clearly audible to passengers. Extremely unprofessional.
Overall, this was a chaotic, unhygienic, and very unpleasant flight. Cleanliness, professionalism, and passenger comfort clearly do not seem to be a priority. We will definitely never fly with this airline again and strongly advise others to avoid it.

Very poor cliëntservice, both during and after the flight. We had a very long delay on our flight in april 2025.
There was little or no service or support while we had to wait. The delay was so long we had to stay the night. There was no information or help, we were clueless about what was going to happen.
The next day, after 4-5 more hours of waiting we eventually took off.
Regarding European regulations 261/2004 we are entitled to compensation.
Aircairo's communication is rude, disrespectful, dishounest and mostly aimed to make the cliënt hopeless and stop the claim.
After 6 moths they approved the claim. But after that I havent heared anything and received no compensation. They do not react to email anymore.
Next step is legal assistance or transfer the claim to EUclaim.
Companies like this dont care about customers or rules.
If there are other cliënts that have the same experience, maybe we should make a mass collective claim to make them take their responsibilities?
Interested? Please contact me!