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FlyNYON Reviews 

452
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and pilots for their professionalism, friendliness, and ability to ensure a safe and enjoyable experience. Many highlight the breathtaking views and the unforgettable nature of the flight, often recommending this amazing and unique adventure for its smooth organization. However, some customers were dissatisfied with the pricing, finding it expensive, especially with additional fees. Others noted the remote location required extra travel time, and some reviewers were not happy with seating arrangements, feeling squeezed or unable to fully enjoy the views. A small number also reported encountering unfriendly or unpersonal staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers calling it amazing,... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the organization,... See more

Location

Clients share ambiguous opinions on location, with many reviewers describing the experience as amazing and... See more

Price

People report negative experiences with price, often finding it expensive with hidden or unclear additional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say the flight itself was very phenomenal and the pilot was super nice, she was very warm and welcoming. However, it was my birthday and I didn’t feel the welcome and just overall hospitality... See more

Company replied

Rated 4 out of 5 stars

Overall great experience and fantastic views! I'd happily do it again and can recommend the 30min option to have sufficient time to take it all in. One star subtracted as - location is quite remo... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with FlyNYON. From the moment we arrived, everything felt well organized and professional. The staff was friendly and made us feel comfortable right away. The helicopt... See more

Company replied

Rated 5 out of 5 stars

Everything was absolutely amazing! The entire staff was incredibly friendly, welcoming, and fun. A special thank you to our pilot — unfortunately I don’t remember his name, but he was absolutely f... See more

Company replied


Company details

  1. Helicopter Tour Agency
  2. Flights Search Site

Written by the company

An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

452 reviews

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1-star

Asks customers to review

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4.3

All reviews

(452)

404 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

best experience

Shared the flying moments with my love one,

May 2, 2026
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Reply from FlyNYON

We're happy to hear that you enjoyed sharing those special moments with your loved one. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Absolutely incredible views! It was terrifying but exciting at the same time with the open door helicopter ride. I bought the tickets for my mums 70th birthday and all the staff were really lovely to her. I was thinking of adding the go pro option but I have the newer iPhone and they provide a phone holder which safely secures your phone. My footage was more than good enough. Paying for the seats to be able to put your shoes out the door is a great experience. It was a waste for my mum who was too afraid to do it! I really enjoyed having that option for me. Definitely an amazing experience, expensive but worth it!

April 30, 2026
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Reply from FlyNYON

We're glad you enjoyed the incredible views and exciting open-door helicopter ride! It's wonderful to know our staff made your mom's 70th birthday special. We appreciate your feedback about the phone holder and the shoe option. We're happy to hear that the experience was worth it for you!

Rated 5 out of 5 stars

Awesome

Awesome, literally the peak of my 18 years of life. Fly with Casey, he’s super cool and a great pilot.

May 2, 2026
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Reply from FlyNYON

We're happy to hear that you had such an awesome experience! It's wonderful that you enjoyed your flight, and we appreciate your kind words.

Rated 5 out of 5 stars

The flyit was perfect.

The flyit was perfect.
Thenk you.

May 9, 2026
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Reply from FlyNYON

We're happy to hear that everything was perfect! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Flight was great and smooth

Flight was great and smooth. The day of my flight ended up being rained out but they quickly reached out and rescheduled my flight for the next day. Awesome experience!

May 8, 2026
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Reply from FlyNYON

We're glad you enjoyed your experience! We appreciate you mentioning how we quickly rescheduled your flight due to the weather. Thank you for your feedback.

Rated 4 out of 5 stars

What a great experience!!

What a great experience!!! Only wish they offered free shuttle from Manhattan to accommodate tourists!!! For the price it should be included. The pilot should give you a narrative of sights.

May 8, 2026
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Reply from FlyNYON

We're glad you enjoyed your experience. We appreciate your feedback regarding the shuttle service and the pilot's narration. We will consider your suggestions as we continually look for ways to improve our services.

Rated 2 out of 5 stars

The helicopter ride itself was…

The helicopter ride itself was incredible, and the views were absolutely unforgettable. The pilot explained the safety procedures, and the actual flight was smooth and exciting.

Unfortunately, the overall customer experience did not match the premium price of this excursion. From the beginning, I did not feel particularly welcomed, and communication throughout the experience was lacking. One of the biggest frustrations was the lack of clear communication about when passengers were allowed to put their legs outside the helicopter, which created unnecessary confusion and took away from what should have been a seamless experience.

For the amount paid, I expected a much higher level of professionalism, hospitality, and customer service. While the scenery and flight itself were amazing, the way the experience was handled ultimately left a bad taste in my mouth.

May 8, 2026
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Reply from FlyNYON

We appreciate your feedback and are glad you enjoyed the helicopter ride and views. We're sorry the customer experience did not meet your expectations, especially regarding communication and hospitality. We'll address your concerns to improve our service.

Rated 5 out of 5 stars

Staff

Staff, experience, service

April 30, 2026
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Reply from FlyNYON

We thank you so much for flying with us!

Rated 5 out of 5 stars

I really enjoyed everything about…

I really enjoyed everything about flying with FlyNYON. The crew was very kind and helpful. I reccomend!!!

May 6, 2026
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Reply from FlyNYON

We're happy to hear that you enjoyed your FlyNYON experience! It's wonderful to know our crew's kindness and helpfulness stood out. We appreciate your recommendation!

Rated 5 out of 5 stars

Incredible

an amazing experience I will never forget. I was lucky enough to sit in the cockpit seat :)

April 28, 2026
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Reply from FlyNYON

We're happy to hear that you had such an amazing and unforgettable experience with us. Thank you for sharing your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Perfeckt

An amazing experience. Highly recommended.

May 5, 2026
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Reply from FlyNYON

We're glad you enjoyed your experience with us! Thank you for the recommendation; we appreciate your positive feedback a lot.

Rated 4 out of 5 stars

Pilot was amazing but the rest of the…

Pilot was amazing but the rest of the staff was haughty and it is too expansive

May 4, 2026
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Reply from FlyNYON

We appreciate your feedback. We're glad you enjoyed the pilot's service. We'll address your concerns about our team's behavior and pricing.

Rated 5 out of 5 stars

The best experience from all New York

The best experience from all New York. I recommend flight doors off. Thank you FlyNYON.

May 4, 2026
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Reply from FlyNYON

We're happy to hear that you had such a wonderful experience in New York! We appreciate you recommending the doors-off flight and thank you for your feedback.

Rated 5 out of 5 stars

Best experience

Best experience, was amazing. Very welcoming and friendly staff. We enjoyed flight a lot!!!

April 24, 2026
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Reply from FlyNYON

We're happy you had such an amazing experience with our welcoming and friendly staff! It's wonderful to know you enjoyed your flight so much.

Rated 4 out of 5 stars

Very good!

Very good!
Unfortunately, the opening hours were not clear, and the customers needed to wait outside in the cool weather.

April 26, 2026
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Reply from FlyNYON

We're glad you had a good experience. We apologize for the unclear hours and the wait in the cool weather. We'll address this to improve our customer experience.

Rated 5 out of 5 stars

Super

Super! Amazing flight, personnel the best.

April 30, 2026
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Reply from FlyNYON

We're glad you had an amazing flight! It is wonderful to hear that our personnel provided the best service. Thank you for your feedback.

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