Federation of Master Builders Reviews 856

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and the excellent service provided, highlighting the clear communication and support received throughout their interactions. Many people appreciate the efficient and easy-to-follow processes, noting the positive impact on their businesses and overall satisfaction. However, some people were dissatisfied with the customer service and the quality of work from builders accredited by the company. These reviewers mentioned issues such as a lack of leverage over members to rectify defects, poor workmanship from FMB-accredited firms, and a perceived lack of support in dispute resolution, with some feeling their evidence of substandard work was ignored.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional and efficient... See more

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness, professionalism, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers, often FMB members,... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers highlight the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection. Great to meet and discuss one of our live projects with FMB's Naiomi, thank you fo... See more

Company replied

Rated 5 out of 5 stars

We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out fr... See more

Company replied

Rated 5 out of 5 stars

We have just become a member of the Federation of Master Builders (FMB). The process is rigorous, which we would expect it to be, but easy to follow with the support given by FMB staff. We were guide... See more

Company replied

Rated 5 out of 5 stars

The Federation of master builders. Is a long term institution for the building. Trade. It's reputation is very highly rated. Long may you serve the building trade. As there is not another federation t... See more

Company replied


Company details

  1. Non-Profit Organization
  2. Online Marketplace

About Federation of Master Builders

Written by the company

Join the FMB Find a Builder

About us

The Federation of Master Builders is the largest trade association for the UK construction industry and a not-for-profit organisation that is run by members for members.

Our mission

We support small and medium-sized construction companies to grow and manage their business by providing a wide range of support services such as contract templates, unlimited expert advice, online training, and access to a community of fellow professional builders.

Our members must pass an independent inspection and strict vetting process before they join the FMB to ensure they meet the high standards expected of a Master Builder company.

We also connect clients with professional, local builders they can trust through our free Find a Builder service. Our series of ultimate guides for home renovation projects helps clients to understand what to expect during a building project.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

856 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Top people ,you guys are amazing .

Top people ,you guys are amazing .
Thank you

April 17, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Dawit,

Thank you for the kind review, we were very pleased to assist you in your case.

Please feel free to reach out to us again at any time.
Best regards,
The FMB

Rated 5 out of 5 stars

Dan was very responsive and made calls…

Dan was very responsive and made calls emails etc for the viewing times

April 13, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Catherine,

Thank you for the kind review, we're glad to hear that your inspection was handled efficiently.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 1 out of 5 stars

Misleading entity

Misleading entity; gives impression of serving the public by giving confidence in affiliated builders. Sadly a rag tag bunch of builders who behave and conform to stereotype. Do not be misled. You cannot trust FMB to uphold values as they have none.

March 5, 2026
Unprompted review
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Bea,

We acknowledge your concerns and note your dissatisfaction with your experience. In order to review this properly, we require further information about what has occurred. As this has not been provided, we’re unable to take this matter any further or carry out a detailed review.

If you would like to discuss this further, please do reach out to our Disputes team on 0113 201 4263 or via disputes@fmb.org.uk

Kind regards,
The FMB

Rated 5 out of 5 stars

It’s a very organised website & when…

It’s a very organised website & when customers see it on our letterheads they know we are good tradespeople

April 2, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Harvey,

Thank you for the kind review, it's great to hear that FMB membership is helping your business win the trust of prospective clients.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Being part of a federation that takes…

Being part of a federation that takes its responsibilities seriously is worthwhile and can recommend the FMB if the building company take their responsibilities seriously

March 31, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear John,

Thank you for the kind review, we're proud to support quality builders across the UK.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Quality of service

Federation of Master Builders is amazing.
Im very pleased with services they offer and professional team guarantees look after me in every spec.

Highly recommend 👌

March 24, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Piotr,

Thank you for the kind review, and welcome to the FMB! We look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Inspections ensure that all Members are…

Inspections ensure that all Members are providing a high quality standard of service to the customer

March 27, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear David,

Thank you for the kind review, and congratulations on passing your latest inspection.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

very helpful

very helpful

March 27, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Simon,

Thank you for the kind review, we're always glad to be of service.

Welcome to the FMB, we look forward to championing high industry standards together.

Best regards,
The FMB

Rated 5 out of 5 stars

very proffessional and friendly helpful…

very proffessional and friendly helpful staff

March 24, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Primus Developments Ltd,

Thank you for the kind review, we're always glad to be of service.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

great customer service

Company was easy to deal with in respect of keeping me informed with progress.

March 26, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Andy,

Thank you for the kind review, we're glad to hear that you've been kept well informed throughout the joining process. Welcome to the FMB - we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Very helpful proactive team

Very helpful proactive team. Additional benefits -access to contracts etc very helpful.Positive experience to date.

March 3, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Acorn Builders Haslemere Ltd,

Thank you for the kind review, we're pleased to hear that FMB membership is proving helpful for your business.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

The FMB promote good companies and…

The FMB promote good companies and pioneer to improve the building industry.

March 16, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Dan Bull Building and Groundworks Ltd,

Thank you for the kind review, we're proud to support quality builders all over the UK.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Great company to be part of.

Great company to be part of.
Communication is excellent
Excellent representation

March 13, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Cas Contracting Ltd,

Thank you for the kind review, we're always glad to be of service.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Mediation …

Lindsey was fantastic during my experience in mediation with a difficult client. She was clear in the options and was very available for support.

In my case the mediation worked and I received full payment for the project in question.

Thank you again!

March 1, 2026
Unprompted review
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Ryan,

Thank you for the kind review, we're glad to hear that our Disputes team was able to help you resolve your case.

Thanks also for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Great experience

Great experience, easy to work with and very professional 👏 👍

March 9, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Ahmet,

Thank you for the kind review, we're glad to hear that the joining process was handled so smoothly for you.

Welcome to the FMB, we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

Very helpful

Amanda from the Federation of Master Builder was very helpful and supportive during the process

February 2, 2026
Unprompted review
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Delyth,

Thank you for the kind review, we're glad to hear that we were able to support you in your case effectively. Do feel free to reach out to us again at any time.

Best regards,
The FMB

Rated 5 out of 5 stars

Very good organisation and have helped…

Very good organisation and have helped with leads to new projects

March 3, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Mr Griffiths,

Thank you for the kind review, we're glad to hear that you're seeing good value from your FMB membership.

Thank you for your continued support as a member, and for championing high standards in our industry.

Best regards,
The FMB

Rated 5 out of 5 stars

Very organised and straight forward…

Very organised and straight forward process.

March 4, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Elite Construction and Renovation Ltd,

Thank you for the kind review, we're glad you found the joining process to be so straightforward.

Congratulations on passing your inspection and welcome to the FMB - we look forward to championing high standards in construction together.

Best regards,
The FMB

Rated 5 out of 5 stars

The whole process was easy to go…

The whole process was easy to go through and I am pleased that I passed and now able to say that I am a member of the FMB

March 4, 2026
Federation of Master Builders logo

Reply from Federation of Master Builders

Dear Andrew,

Thank you for the kind review, and congratulations on passing your inspection.

Thanks also for your support as a member, we look forward to championing high industry standards together.

Best regards
The FMB

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