We have been seeking an easier can opener with our arthritis, We found your product advertised with another supplier. This supplier would charge an outrageous shipping charge. We accessed tour we... See more
Company replied
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See what reviewers are saying
I have used FMP and watched the growth of the company for decades. I feel that FMP has done a wonderful job of expanding the product line, being well stocked, having above average customer service... See more
Company replied
Was very easy to order on your sight. I have asked to get set up online, but due to time restraints I needed to order product for my customer before I could get approved. I had to abbreviate our co... See more
Great products at an affordable price! FMP and their customer service team really go above and beyond for us here at Denny's and we greatly appreciate it. They're always very informative and helpful.... See more
Company details
Information provided by various external sources
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to: - More parts and products from an extensive inventory of over 25,000 items - Larger sales and customer service teams to provide dedicated support - National distribution centers located in Ohio, New Jersey, Texas, and Nevada - Greater brand purchasing power FMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Contact info
101 Mt. Holly By-Pass, 08048, Lumberton, United States
- 800-257-7737
- fmptrustpilot@fmponline.com
- www.fmponline.com
4.7
Excellent
432 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent online ordering experience
March 23, 2021
Things get here really fast i already…
Things get here really fast i already got the product i ordered.
March 22, 2021
Good prices
Good prices - choice for free shipping - user friendly ordering - pretty helpful
March 22, 2021
Excellent service
Excellent service. I’ve been trying to order a part from the equipment manufacturer for about a month, with NO results. Contacted FMP for the same item and I received it within two days.
March 17, 2021
Great product at decent price
Great product at decent price. Have used FMP for years. Fast delivery is also a plus.
March 15, 2021
Reply from Franklin Machine Products
Thank you for the kind words! We continue to look for ways to make your experience even better! Stay well!
11 days and still don't have my straps…
11 days and still don't have my straps for the baby changing table
March 11, 2021
Reply from Franklin Machine Products
Thank you for your feedback. If you would, please contact our customer service team to discuss your concern. Our records indicate that the order was placed on 3/2 and delivered via UPS on 3/4/21. Thank you, stay well!
Janice made the process of registering…
Janice made the process of registering and ordering easy.
March 9, 2021
Reply from Franklin Machine Products
Thank you for sharing your positive comments about Janice! We will be sure to pass along the compliment and give her a shout out for her great customer service! Stay well!
Our account rep was very helpful and…
Our account rep was very helpful and had my order in place and delivered promptly.
March 5, 2021
Reply from Franklin Machine Products
Thank you for sharing your good experience with our representative at TundraFMP! Stay well!
Good morning I m been ordering from you…
Good morning I m been ordering from you guys for a couple of years and from 2 years now I been receiving the rubber gasket not packaged and I talked so many people and every time I order is the same . Before you send it package individually. And I don’t know what to or not order any more
March 2, 2021
Reply from Franklin Machine Products
Thank you for bringing this to our attention. We have corrected the concern and updated your account for all future orders. Stay well!
was able to order everything on line…
was able to order everything on line and blind ship to my customer prices were competitive
March 2, 2021
Reply from Franklin Machine Products
Thank you! It is our pleasure to help you run your business! Stay well!
Easy to use and quick
February 28, 2021
Love working with the whole team at FMP…
Love working with the whole team at FMP everyoneis very helpful and knowledgeable about parts and equipment
February 25, 2021
Unprompted review
Doug has been my hero from when he was…
Doug has been my hero from when he was with DSI yet. He always gives me the time to explain parts to me and goes above to find what I need in a very timely fashion. I can always count on FMP getting my parts to me most of the time by the next day. They're shipping dept is awesome. Also a shout out to Mary who has also helped me on the chat and before chat many times.
February 19, 2021
Unprompted review
I left a message
I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.
February 16, 2021
Reply from Franklin Machine Products
Thank you very much for your feedback. Providing access to information is our top priority! We had reduced our hours due to Covid however we have re-opened from 8am until 6pm EDT. We have also added more information on fmponline.com to service our customers 24/7. Thank you again for your feedback and stay well!
Excellent service and help Tom very helpfull!!
Excellent service and help Tom very helpful
February 9, 2021
Excellent service
February 9, 2021
Always great service!
February 2, 2021
A little tricky to search on the site…
A little tricky to search on the site but a wide range of products
January 16, 2021
Product is good, shipping has a lot to be desired.
Ordered this material with a 9 day(working days) ETA on 11-20-20. After 2 calls nobody knew where the order was, 3rd call was given an ETA of 12-7-20. 4th call said it should be here by week of 1-19-21. Received Item on 1-12 21. The part was as described and in good condition and is working well. They need to work on their shipping information. \ note: two of those shipping days were during the Thanksgiving Holiday, so I gave them a little leeway for that.
January 14, 2021
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