Fnac Belgium Reviews 

By far the WORST COMPANY I WORKED WITH.

Bought a mousepad, got a CD DRIVER CLEANER and they are claiming that I ordered a CD DRIVE CLEANER. Now they are asking me to return the product back and I have to pay for the return, which is more than the product price. Such a waste of time.

I have all the proofs that I indeed ordered a MOUSE PAD. They are clear cheaters, stay away at any costs.

Two bad experiences in a month. One with an online order which never arrived, thankfully my credit card wasn’t charged. I had to threaten fnac with my consumer rights and I had to involve the credit card company.
Then today I picked up an online order in store (having learned my lesson not to have anything delivered, or so I thought...). When I came home, the box was empty!! So I can only assume someone must have taken the item out of the packaging while it was waiting to be picked up from the store. This means I will have to return to the store and try and get the item or a refund on my credit card... I fear I will end up having to contact the credit card company again to reverse the charges.
I cannot believe this company is still operating!!

Update: I can’t fault the instore customer service. I went back and they gave me a replacement without any hassle. So good customer service from the Ghent staff!!

Gift cards cannot be used online, items are not in store, they do not pick up the phone (none of the stores), not the national number, no replies on my emails. Went to the store, the know about all of this, but cannot help it either.

They even advised against ordering the item online as it would most likely not be in stock anyway and it could take weeks to months before being reimbursed.

So, don't buy at FNAC. By their own advice...

Extreme bad website.
Navigation on the site is a disaster.
If you order something, you get error 500.
The customer service is not available in the WE.
In the week it looks like they are impatient, like the error is your fault.

Most of these third-party sellers are sketchy Asian companies that pretend like the product is being shipped from EU even though it's not. I just tried to cancel my order with Infinity Pro, since it's taken 5 days for them to ship something that is in stock. They do not reply to you if you ask them questions through the Fnac website. Fnac cant refund your money or help you in any way, they just keep telling you to contact them through the Fnac marketplace website. Also actually read the reviews yourself, because Fnac lies about the star rating of their ratings. An example is Infinity pro that has 4.5 stars according to Fnac but the majority of the reviews are 1 star and full of bad experiences.

do not shop here!

ordered 2 things but only recieved 1.

I've had mixed experiences with this company. One thing is for sure, the online service is bad. I ordered earbuds which didn't arrive until 2 weeks later, so I had already gotten them from another store. Unfortunately there's no option to cancel your online order anywhere on the website. I e-mailed them, no reply; called them, was helped after 30 mins on hold. Store service is okay, some employees actually make an effort to help you, while others are just there for their salary.

After Pre-Ordering an exclusive collectors edition of Cyberpunk 2077 in June 2019, I have been patiently looking forward to its release. After numerous delays of the game I was still looking forward to it. Dec 8th it finally released and I was expecting my collectors edition to hit my mailbox that same day, but it didn't.

Today Jan 5th 2021 I still have not received my pre order that I made 1,5 years ago. Almost a full month after the release where everyone and their mother actually is playing the game.

I first called the helpdesk after a week, after 40(!) minutes on hold I finally get to talk to a helpdesk employee. Who tells me the goods haven't arrived in their warehouse yet, but they will keep us, customers, in the loop.

No emails and one week later I call back. Again it takes over half an hour before I get to talk to a person. This time the story changes. The goods are in the warehouse but your pre-order is so old the system doesn't automatically process your order because of that. We will take care of it so it goes out asap.

Another week, another call after no progress is visible on the pre-order. Their story "We sent an email to the warehouse in France, but haven't heard back from them. I'll sent them another email"

And now week four, this time I 'only' had to wait 10 minutes before talking to Audrey who checks the status and comes back with this little gem "The person that is following up your order doesn't work until Thursday, please call back then".

In what archaic backward company is a full customer dossier not available to all it's employees?

When asking to talk to her supervisor she flat out denies to forward the call.

Do not, I repeat, DO NOT EVER order with them online, you will be severely disappointed due to the complete lack of service and the fact that they do not take any accountability. There is also no way to report stories like these to them directly.

Bought by mistake 2 printers and I realised it just after confirming the order. Tried calling them just afterwards to settle the problem, no answer. Tried adding a message so they only would send one printer, no answer.
Finally I took the printer back this Monday and I was supposed to receive an email for the order cancellation + reimbursement. Nothing still...
Simply horrible !
Never buy online !!

I bough a phone with black friday discount on 26/11/20
today is 07/11/20 and still the order is in "validation" , no emails at all concerning the status.
I tried sending them emails but they reply with FAQ answers, what a disgrace !! i called them numerous times and nobody answer even after waiting for half an hour.
This is not acceptable. This is outrageous.
The law should interfere to cleanse our community from such a scandalous store that is well stationed in belgium and luxembourg.

Let's say that i cancel the order now, who should compensate me for all this wasted time and effort. my money was already sent to their organization since the purchase which means they are using the money of people without giving anything in returns. This Is Against all Laws and Ethics !

Fnac Belgium customer service :
I ordered an item @ Fnac.be (e-commerce). Four days later still no status update on order, so decided to call customer service desk. Are all customer service employees on holiday ? Have been on the phone waiting for 30 minutes for someone to respond (03.12.20)...nobody picking up the phone.

Waiting since more than 1 month for delivery of a book, which is mentioned as available on their site. Send several reminders without any success - they didn't even reply. Phoning them is a another success story ... after 20 minutes still nobody apart from an annoying message advising that the operators are busy

please don't buy here. disgusting policy. their payment system was not working during black week and immediately after the item i wanted to order was suddenly out of stock.

Absolutely horrible. I order for home delivery and it got ‘lost’. Called customer service they told me it would take more than a week more and that I should be patient. It arrived much later than indicated on the order. Then I ordered again for pick up in the store and when I went to pick it up it wasn’t there. Again failure. I’m not ordering with Fnac again. And I see here many people experience the same - if only I had seen this before.

Online orders seem to be a problem. My sister ordered an Occulus Quest 2 and got the wrong version. I ordered a Vinyl record in September, payed for it, and stil don't have it in November. The order is also not in my order history, but luckaly I wrote down the order number. Now trying to still get my record or at least a refund.

FAKE DISCOUNTS
I went in and saw a discount of 50% on the headphones (JBL E65BTNC) which makes the price 99.9 eur (199.9 without a discount) and I was glad I that I happened to be there. Moreover the cashier told me that the discount is only today. Although later I checked at other stores and the price is 99.9 sometimes lower WITHOUT a discount. So they just use fake marketing and take their customers as fools. Knowing that the next day I went back to return the headphones and that was not possible only to replace them. When I told that the price is the same at other stores without a discount, they told that “yeah, but the price in fnac is like that with a discount”. I will try to return the headphones and will never buy from these damn company.

Also then I saw that from my bank account there were two transactions of 100 eur so I paid twice, not knowing that, but then they told me that they will refund but the service is terrible . And hope they will be honest at least in that case

Not sure about what's happening with Fnac but over the years this book shop has gotten worst and worst
Been loyal to that store with a card since I was a kid but now...
1. You can't find as many books as you wanted in the past
2. Delivery
I ordered some books during corona and got them delivered to one shop further up, cause the nearest shop was closed due to the pandemic
I haven't had the chance to pick it up cause for my own health I don't go out so much anymore either
But turns out they returned the books to the industry
They have spammed me with emails to refund the books
I tried to email them saying I don't want a refund and I will go and pick it up if they send it to the nearest shop that I told them to but no response on that part
Then I tried calling 5 times already in the last 3 weeks and still no response
So I am now obliged to go to the shop that is furthest to find out if I can still get them or have a refund, cause their website doesn't let me get a refund either through there
You try to buy local but this is what happens. You need to figure out things.

Problems with invoices, problems with delivery, no tracking, orders are split into multiple packages without tracking. Very bad customer service. They can´t keep their delivery dates.

I ordered Pokemon cards but they cancelled my order.
It clearly stated they had it in stock. Albeit 1 remaining.
Seems like they don't do inventory checks.
I had to wait a week for an update and then another week for my refund.
My first and last order from here...
Also, there is no way to communicate whatsoever.
They kept sending me an automated message.

I'd like to rate less than 1 star!!
no customer service, emails useless (only automatic answers), phone line un-reachable. This is a shame.
I am waiting for the refund of a non delivered product for 3 months!