Fnac Reviews 

Very dangerous policy for costumers, I will not buy here again, they don't refund you and they take almost a month to repair laptop's DON'T BUY ON FNAC, in Portugal it's the worst!

Last 13.12.2025 I bought a new computer through Fnac Marketplace to Global Suppliers. On the web it was shown they shipped it on the 15th and the computer would arrive on the 26th or 29th. I ask the supplier for a tracking number and they told me they follow it internally, not giving me anything and also advising not to contact them any further. Shortly before the delivery they would contact me again to give me further information. They won't give me an invoice either until I receive the purchase.

We are on the 14th of January and still no tracking number. Reached this point I am finding everything very suspicious and I want to cancel the purchase, but surprise! I can't cancel it. I have to accept the delivery, pay for the return costs to another country and cross my fingers they accept the return of the items. I can't even not accept the computer so it gets send back, because then I wouldn't get my money back, which is actually ilegal.

Meanwhile fnac, who backed this purchase, is saying they are handing my complaint to the designated department and that I have to contact and accept the seller's conditions, who keeps sending generic messages.

Awful experience I am not repeating ever again.

I paid extra to have my package expedited and not only was it delivered late it was dropped off at a totally different house. Luckily they found me online and contacted me so I could pick it up. This company also has no way to get in touch with their customer service. I will never buy from them again.

Loved their recent article about Brigitte Bardot and her legacy! Thinking of buying their top 5 cult fims

very good choice

An absolute horror show. The Fnac at Lyon Saint-Exupéry Airport, Terminal 1, might be one of France’s great embarrassments. What a dismal way to welcome visitors from around the world. If the staff find their jobs so tedious that they can’t even greet customers with a smile, let alone provide basic service efficiently, then perhaps they should consider work better suited to their abilities, like working in factories or fruit picking. No amount of training could correct such an abhorrent attitude. Fnac would be better off getting rid of such nuisances!

On the 6th of December I notified Fnac of an order that is incomplete.
This order is for heating our home, with a small child, which I let them know...
After 3 weeks of them telling m that they would call me back and provide a solution, they never called me back and still have no solution...
I contacted them numerous times... but they are never able to provide a solution. I just want my product to be delivered, and if they cannot, they should have let me know, so I can put another order down at another store... They waste my time, they fool me into thinking they will address and solve the issue, but thy leave my family in the winter cold literally...

I have purchased an e-book, Edgar Morin. After an exchange of several emails/calls about download not working, got explanations, have been retrying for 2 months. Can not access the book. Unfortunately I did not check before buying that it would not be compatible with other book reading apps that I already had. In case you do not have FNAC when you buy a book, just don`t do. At the end I have asked to pay for paper book and postage by including the money that was used for the e-book. It is not possible. Just emails. I spent more time on these emails than reading a book. No solution. No money.

A fantastic box set from the amazing beautiful and talented Mylène Farmer.. Quick delivery and very well packaged.. Great service as always from FNAC

I ordered a calendar as a Christmas present from the fnac. Two important factors: It has to arrive for Christmas, plus a calendar starts on January 1st. Up until today, order tracking said delivery on 5th December. As it didn't come yesterday, I checked the tracking again, and today it read 13th January! Obviously everything is wrong with that. Especially as there was no e-mail apologizing for this failure ... I only found out by searching myself. After 15 minutes on hold to their customer services, still no explanation or apology from the woman I eventually spoke to. She had access to NO information ... only a computer screen which told her that the order was flagged as a "pre-order" and that my payment had not been processed. This was all news to me! My notifications were that my order had been registered and my transaction approved. The date of shipment was 25th November. I placed the order on 17th Novemeber. On the 6th December a disinterested woman informed me it would arrive on January 13th. I used the fnac, trying to support French companies, rather than going straight to Amazon. Sadly ... NEVER again!]

Blackfriday offers but cancelled my orders!!!

Ordered and paid 2 MacBooks, decent offer with gift card. They cancelled both after 5-6 hours after the deal has expired by saying not available at the selected store but you can get from our warehouse if you ask for home delivery!! How this is my problem?
- they were in stock when I ordered
- I got to choose between store pick up or home delivery but not mention that if it was not available in store my order would got cancelled
- you should be the one trying to resolve it by getting items from your warehouse and informing me whether or not I can wait a couple of days or cancel my orders
- such a low behaviour from Fnac!! Why advertising deals if you are going to cancel unilaterally orders when suits you!!!
Ridiculous! Amazon seems more decent. Awful’

I bought an Apple Watch advertised as GPS + Cellular. However, when I was on the airplane, I checked and realized I had only received the GPS model. I’ve tried contacting them multiple times, but no one has been able to help me. It’s really disappointing that such a big store doesn’t have someone who can provide decent customer service. I’m disappointed because the advertisement was clear, yet the product delivered was not as advertised. Truly a shame.

I was very satisfied with my shopping experience at the FNAC.

Excellent film concerning life on the American frontier.

Excellent, I received what I wanted, thank you very much

Very fast shipping, excellent packaging.