Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more
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Review summary
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The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more
I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more
David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more
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Company details
Written by the company
5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci
Contact info
United Kingdom
- 02035989669
- production@focalagent.com
- www.focalagent.com
4.9
Excellent
582 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Unusable photos and floor plan
I paid FocalAgent for professional property photography and a floor plan, but neither was fit for purpose.
The photographs were dark, included duplicate images and were not of a standard suitable for marketing the property. The floor plan was supplied without measurements, making it of little practical use.
When I complained, it took around a month to receive a meaningful response. By then, I had already rented the property, making any proposed resolution pointless.
Poor-quality work, poor customer service, and a complete waste of money.
April 3, 2026
Unprompted review
Reply from FocalAgent Ltd
Hi Cindy, thank you for your review and I'm sorry to hear about your experience - this definitely doesn't sound like our standard 5 star service. So that I can help look into it, could you please kindly email me your property address to tom.claridge@focalagent.com - thank you so much and I look forward to seeing how else I can support. Thanks. Tom
Very professional company
Very professional company. The photographer they assigned to take my photograhs to sell my property was respectful and considerate of my house. I would highly recommend this company and the photographer Marcin.
June 9, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Lynn. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
Set appointments up quickly
Set appointments up quickly, good communcation with us made it look easy
June 8, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Stephen. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
I would 100% recommend
I would 100% recommend! I had a very good experience. It was very professional and took care with every little detail.
I had photos taken of my house. They are very friendly, on time and respected my property.
June 9, 2026
Unprompted review
The photographer percy was extremely…
The photographer percy was extremely professional very polite
June 8, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Stephen. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
Photos of home for moving house
Ben was a lovely young man. Very friendly, polite knew exactly what was needed from the visit. Would highly recommend.
June 6, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Pam. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
A professional & friendly experience…
A professional & friendly experience with Paul who did the photography on my property for sale. I would highly recommend him.
June 2, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Jayne. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
Chris Ward Photography
I was provided with the name of my photographer and he contacted me to ask when was convenient. He answered messages outside of office hours and kept me informed of his arrival time, delayed due to road works in my town.
He was friendly and courteous throughout and complimented my home. I look forward to seeing my house on the market
June 5, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Teresa. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
Had to have my property photographed to…
Had to have my property photographed to sell. The agent was very friendly and professional and the photo was all marvellous. Very happy.
June 5, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much James. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
Graham was very professional and very…
Graham was very professional and very thorough.
June 5, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Peter. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
Truly a masterly professional photographer.
We were more than fortunate to have been introduced to Neil for our photographs. He is such a lovely person to deal with, a consumate professional with incredible talents and produced absolutely beautiful photographs and a video. We will, without doubt, recommend Neil wherever we can.
Thank you, Neil.
June 4, 2026
Unprompted review
Reply from FocalAgent Ltd
Thanks so much Shaz. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge
David our photographer was so lovely…
David our photographer was so lovely and professional. Explained the process and what we needed to move, what looks better in the house photographs.
I am literally blown away with the results today. Thank you so much 😊 highly recommended x
June 4, 2026
Unprompted review
Professional & approachable.
Arrived on time Pascal was professional, polite & he completed the task with respect for our home.
June 4, 2026
Unprompted review
Professional and friendly service
Professional and friendly service. Luke who came to take the photos was polite and courteous. Kept us in the loop every step. Highly recommend.
June 4, 2026
Unprompted review
Fantastic service
Turned up on time, Mark was very friendly and knew exactly what he was doing, highly recommend 👌🏼
June 4, 2026
Unprompted review
Wonderful photographs
The photographer Focal Agent Ltd sent was a lovely gentleman called Adam. I felt totally at ease with him. His whole demeanour was that of a professional and yet he is friendly and polite. He took great photos of my home and I was so glad it was Adam who Focal Agent Ltd sent to my home. Many thanks.
May 23, 2026
Unprompted review
I was very happy with FocalAgent Ltd…
I was very happy with FocalAgent Ltd who sent a photographer (Chris) to take pictures of my property. He was very professional and I was pleased with the service and the ease of making the appointment. I would highly recommend.
June 2, 2026
Unprompted review
Very nice professional photographer
Matthew was very nice, he is a professional photographer. Did a great job. All the best to him.
June 2, 2026
Unprompted review
Great service
Easy communication to arrange. During the session, the photographer, Adrian was pleasant, friendly and attentive.
Would highly recommend
May 30, 2026
Unprompted review
Top service
June 1, 2026
Unprompted review
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