Re-train your customer service please. A lady who answer me today at 01.07 in English customer service sound very rude and annoying, and not only me. I have the speaker on and everyone is asking "What... See more
Company replied
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See what reviewers are saying
Incredibly rude customer service on the phone and won't let you speak to explain your case and how they failed to do their service and withdrawal. She'll keep on telling you information that already... See more
I recently had the pleasure of dealing with Fol and I can't say enough good things about my experience. From start to finish, their customer service was exceptional. When I needed to file a claim,... See more
Company replied
I had to take my cat to the veterinarian on Thursday afternoon. I was an acute appointment and they did blood tests. I submitted the invoice to Folksam when I came home, had a response on email two ho... See more
Company replied
Company details
- Insurance Company
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Folksam är ett kundägt företag som erbjuder försäkringar och pensionssparande. Nästan varannan svensk är försäkrad hos Folksam och vi är en av Sveriges största kapitalförvaltare. Vår vision är att våra kunder ska känna sig trygga i en hållbar värld.
Contact info
Bohusgatan 14, 106 60, Stockholm, Sweden
- 0771-950 950
- kundservice@folksam.se
- www.folksam.se
2.8
Average
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They always find a way to decline
They always find a way to decline
You should lie to let them belive!
September 5, 2023
Unprompted review
Reply from Folksam
Hi Marcus.
I am sorry to read that you feel that you are not getting help from your insurances.
Feel free to contact us on phone number 0771-950 950 weekdays between 09:00 and 17:00 to speak to our claims department so that we can go through and explain our decision. You also have the opportunity to have the decision reconsidered if you wish.
With kind regards
Caroline, Folksam
Reply from Folksam
Hejsan Apple,
God morgon och tack för ditt fina omdöme 🌸
Önskar dig en fortsatt fin dag.
Med vänlig hälsning
Isabell, Folksam Kundservice
The worst insurance company
The worst insurance company. After reporting the damage, it was very difficult to contact the people responsible for my case. In fact, my case was constantly transferred to other people. No contact with the current responsible person. I do not recommend! Apart from all the stress associated with the damage, it is now even greater because the insurance company does not treat the client well.
February 26, 2024
Unprompted review
Reply from Folksam
Hello Klaudia, I am sorry to hear about your experience. You can always have your case reconsidered if you are not satisfied with the decision. You can also call if you have any questions about your damage case. Phonenumber: 0771-950 950, weekdays 9-17.
I would like to thank you for your review and your feedback.
Best regards
Isabell, Folksam customer service
Folksam wrong information / bad service
Folksam did not pay the examination fee for the damaged good as they promised on the first contact. I am still trying to reach someone about the case, but they do not even relpy my massages. I am planning to end my contract and make an official complaint about the case.
January 5, 2024
Unprompted review
Reply from Folksam
Hi Barış!
We're sorry about the delayed answer to your review. We've gone through our reviews at Trustpilot and found some reviews, such as yours, that unfortunately has been left unanswered. That's why we're getting back to you just now.
I'm sorry to learn about your experience with us as your insurance company, in regards to your claim. It's always important that we're following the terms and conditions of your insurance policy, but also that we're clear about what in those terms that is the basis of our decision.
If you feel as if we've not been clear about our why we've made the decision we've made, or if you feel like we've not handled your claim in a correct manner, please contact us at 0771-950 950 and we'll take a look at the situation at hand.
Thank you for your review. I wish you a great day.
Best regards
Robin, Folksam
They were prompt and responded to all…
They were prompt and responded to all my concerns
January 31, 2024
Unprompted review
Reply from Folksam
Hi Solomon! :)
So great to hear that you are satisfied with us!
Thank you very much for your review! :)
Sincerely
Ulrika, Folksam Customer Service
Reply from Folksam
Hello Delma! :)
So lovely to hear that you are satisfied with us.
Thank you for your review! :)
Sincerely
Ulrika, Folksam Customer Service
The worst insurance!!!!!
First of all, it’s impossible to reach out to them!! I’ve been calling from the early morning and they answered me just now (it’s 4 pm). Crazy!!!
Second of all, it was an accident at my house and they refused to pay the right amount of money. It’s supposed to be x amount of money and they only said they can pay half of that price. It won’t even cover the materials!
I’ve been completely robbed. I’m paying lots of money for this insurance, they won’t respond to any of my emails, they won’t pick up my phone, they won’t pay the money and it’s been almost a year!
I definitely don’t recommend this insurance. The most horrible experience.
January 30, 2024
Unprompted review
Reply from Folksam
Hello Dainius,
I am sorry to hear that you feel disappointed. I would recommend that you speak to the claims department and they can help you clear up any misunderstandings. Phone number: 0771-950 950, weekdays 9-14.
If you are not satisfied with the case workers decision, you can contact the case workers manager and request a final review.
If you are not satisfied with Folksam's final decision, you have the opportunity to request a review by kundombudsmannen. The kundombudsman can make an impartial assessment of your case.
Best regards
Isabell, Folksam customer service
Folksam lost my trust
I've always had a positive view of Folksam until we had a water leak in our bathroom. Folksam failed to handle it in a reasonable way. The entire thing took over our life for half a year.
* They hired a company that took months to remove the old bathroom. This should take no more than a couple weeks. The subcontractor offered "svartarbete" for additional work. We didn't think Folksam took this seriously at all.
* The agent didn't speak English so I had to constantly get help.
* We would call the assigned company 5 times and they wouldn't answer or call back. They said they only call back if you leave a message. It's like some game to get them to show up. When we realized months had passed and nothing was happening, we asked Folksam to switch build companies, they refused. So we had to take a payout instead and hire our own workers, costing us a lot more than if Folksam provided a reasonable builder.
* Folksam admitted they don't use the assigned builders that often and it showed because their cost estimates were completely wrong. The initial payout was missing roughly 100 000 sek of damages and we had to spent tons of hours correcting all their mistakes.
* Getting a clear answer from Folksam on anything was super difficult. Why can't they answer basic questions about the claim?
You have insurance for these difficult moments in life and Folksam completely failed.
January 29, 2024
Unprompted review
Reply from Folksam
Hello Brad, i am sorry to hear that you had problems with the builders and the agent.
I will take this up with the claims department and i want to thank you for your feedback.
Best reagards
Isabell, Folksam Customer service
Cannot recommend - 0 stars
Cannot recommend. One year after damage to a car, the amount has not been paid out and case not finished. The Worst insurance company I have ever seen. Can recommend to avoid and use a serious and honest insurance for cars and everything. If you Email Them, it takes months with no reply. It is so bad it is not even a security to have insurance with Them. 0 stars.
February 18, 2023
Unprompted review
Reply from Folksam
Hi Anne!
We're sorry about the delayed answer to your review. We've gone through our reviews at Trustpilot and found some reviews, such as yours, that unfortunately has been left unanswered. That's why we're getting back to you just now.
I'm really sorry to learn about your experience with us in connection to your claim. That's not how we want you or anyone else to experience our service. We're always striving for quick and correct decisions and responses in the claims we're handling. It's obvious that we've not fulfilled that vision in this case, and I'm sorry about that.
Considering the fact that it's been quite a while since you left your review, I sure hope you've gotten the help you needed. If not, or if there's anything else that's left unanswered or unresolved, please feel free to contact us at 0771-950 950.
Thank you for your review. I wish you a great day.
Best regards
Robin, Folksam
Reply from Folksam
Hej Elena,
Tack för ditt betyg och hoppas att du framöver kommer känna samma sak, när du behöver kontakta oss.
Önskar dig en trevlig dag!
Med vänlig hälsning
Hampus, Folksam
You contribute for nothing
No point in signing up for this insurance which will give you nothing
October 1, 2023
Unprompted review
Reply from Folksam
Hi Marie!
Sorry to hear that you are unhappy with us.
If it is a damage decision that you are not satisfied with, you can always choose to appeal our decision.
You do this by contacting the Claims Department on telephone number 0771-950 950. They are on site Monday-Friday from 07.30 to 17.00.
Thank you for taking the time to give us a review!
Sincerely
Ulrika, Folksam Customer Service
I pay full insurance ,i have 2 times…
I pay full insurance ,i have 2 times problems with my car and they dont want fix it,they are rasist and a big mafia with this insurance company,they just take the money and when you have problem they make you feel like a garbage. Rasist people
November 7, 2023
Unprompted review
Reply from Folksam
Hi,
It's sad to hear that we couldn't help you when your car broke down and I understand that you are disappointed when you don't get the help you expect.
If you think your case has received an incorrect decision, you can appeal your case. You do this by contacting us on 0771-950 950.
Have a nice day!
Best regards
Hampus, Folksam
Useless disapointing. Did not delivered the services which…
Did not delivered the services which were suppose to cover in case of damage to the car. Company is offering dodgy and shady hidden policies to save money when a customer is in need of help.
July 23, 2023
Unprompted review
Reply from Folksam
Hi Kamran!
Sorry to hear that you are unhappy with our handling of our injury.
If you believe that something has been handled incorrectly, you can appeal our decision. You do this by calling our claims department.
You can reach them on phone number 0771-950 950 Monday-Friday from 07:30 to 17:00.
Thank you for taking the time to give us a review.
Sincerely
Ulrika, Folksam Customer Service
It is ridiculous to receive an invoice…
It is ridiculous to receive an invoice when you have not engaged the service. It makes one feel like it is your responsibility to pay, however I have not engaged this as a service.
September 26, 2023
Unprompted review
Reply from Folksam
Hi Richelle.
Sometimes we send you an offer of an insurance so that you do not miss out on any protection, we do not force you to start an insurance with us.
If you do not pay the invoice, the insurance or insurances will be terminated and we will not send a claim.
Best regards
Caroline, Folksam
Crashed Epa Traktor
My son crashed his Epa Traktor on 15th Juli 2023, until now folksam has treated us as criminals and withhold information and don't payout the car which is at the scrapyourd.
called today and still nothing, tomorrow we are going to do a police rapport for theft of our car by folksam!
worst insurance company ever!!!
September 18, 2023
Unprompted review
Reply from Folksam
Hej Ofir,
Vad tråkigt att läsa att du är missnöjd med behandlingen av din skadeanmälan.
På nedan länk har vi samlat information om det är så att man inte är nöjd med ett beslut som vi fattat:
https://www.folksam.se/kundservice/flera-satt-att-kontakta-oss/om-du-inte-ar-nojd
Med vänlig hälsning,
Malin, Folksam Kundservice
Bra service
September 12, 2023
Reply from Folksam
Hej Anton.
Vad glad jag blir att läsa att du tycker vi har bra service.
Tack så mycket för det fina omdömet. 🌹
Med vänlig hälsning
Caroline, Folksam
Reply from Folksam
Hejsan Pawel,
Tack för ditt fina omdöme och för att du tog dig tiden att lämna det.
Önskar dig en fortsatt fin kväll!
Med vänlig hälsning
Isabell, Folksam Kundservice
Reply from Folksam
Hej Nicolaj! :)
Härligt att höra att du är nöjd med oss!
Tusen tack, för att du tog dig tid att ge oss ett omdöme! :)
Med vänlig hälsning
Ulrika, Folksam Kundservice
The worst insurance company ever!
We had a home insurance in Folksam. My mother broke her shoulder, and Folksam didn't wanted to pay to an old 75 years old women. She is registered on my home adress, and lives with us. Jovana Karac was my contact from Folksam. Also, my dother had an allergy on our vacation in Greece and we visited a doctor, again she was refused by Folksam for 1000 swedish crown. I had medium home insurance, and both of these cases should be covered by our home insurance. This is a big spam company, they have biggest prices compared to others, and when something happens, they know how to trick you and not pay. STAY AWAY FROM FOLKSAM!!!
August 11, 2022
Unprompted review
Folksam is a World Class Insurance…
Folksam is a World Class Insurance organization that takes care of its customers with full care whenever we needed it.
I am using my 2 Car insurance and home insurance since very long time and I am fully satisfied with this Organization.
August 8, 2023
Reply from Folksam
Hi!
We are happy to hear that you are satisfied with us as a company. Thank you very much for your nice review.
Sincerely,
Diza, Folksam
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