FoneHub Limited Reviews 

450
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The fone hub exchange rutherglen, went today to buy a new cover for my phone excellent service ended up getting a new screen protector too. My touch screen wouldn’t work and no problem for the vendo... See more

Rated 5 out of 5 stars

Offer was much higher than most others. Sent special delivery. Then read reviews and was very worried. Then 3 days later money in account as request. This experience could not have gone better. I wi... See more

Rated 1 out of 5 stars

I sent a pristine condition Samsung Galaxy S6 Edge and even applied a screen protector before sending it off to protect it in carriage. I then received an email telling me my phone was damaged beyond... See more

Rated 5 out of 5 stars

I am usually a little sceptical of companies like this, I tend to worry about scams etc.. When I first sent the phone & saw it had been delivered the next day, they didn't update my account straight a... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

Fonehub - the most reliable mobile phone recycling company. Sell your old and used mobile phone for cash. Trade in your old and used mobile phone online.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

450 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(450)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Be Vary wary of this company

Be Vary wary of this company, they revise your offer even if it is factory sealed box without reason. You then go on the website and they are still quoting the price they first quoted you. It seems they entice you in with the best prices then once they have the devices offer you less than other sites hoping you will not be bothered with the hassle. I am currently drafting my letter to trading standards/wachdog as this is not legal. No explanation as to why they reduce the price only sorry it happens some time

In response their reply it is actual rubbish, I will shortly pu list photos of the sealed boxes and their email reducing the price and a a week later still no payment despite several promises via email. I am now reporting them for Fraud and theft

May 20, 2017
Unprompted review
FoneHub Limited logo

Reply from FoneHub Limited

Mr Haynes

Hello you would have been offered the chance to have your phone returned.

Also Phones which are in genuine original sealed UK boxes and there is no break in Communications when processing the order will get full payment.

Thank you

Fonehub

Rated 1 out of 5 stars

Worst company to deal with

Worst company to deal with. Send your phone and they will tell you they haven't received it. They will then give you every excuse under the sun how it was your fault. And the only way to get anything is through the courts. Shame you can't give a minus rating

May 19, 2017
Unprompted review
FoneHub Limited logo

Reply from FoneHub Limited

Hello Lee

I hope you are enjoy this heat wave we all are experiencing. Here is my thought under the sun from the office in Whitechapel

We are long established successful recycling company.The postal system in general is very reliable & secure. Many curious offer tracked & signed with insurance’s. Where appropriate we discuss with customers there best opinion for them when sending phones

When unfortunately items do go missing in transit even damaged the relevant company's involved insurance come into effect.

We can only inform customers when we receive their phones.Missing parcels it's clearly not a matter for the courts to deal with.

Kindly leave your genuine order number hear & full name. One of the team will call you back immediately to talk over your concerns

Thank you

Fonehub

Rated 1 out of 5 stars

AVOID.. AVOID...AVOID at all costs!

Avoid this company at all costs! I did read some reviews before I posted my samsung galaxy s6, but the ones I read were ok. BIG mistake, should have looked into them more thoroughly. I was offered £152 for my phone which was in pristeen condition having always had screen protection and case, I always look after my phones so I know it was in perfect condition. However, after 7 emails I sent which were ignored, and several unanswered phone calls I managed to speak to someone, who I must say wasn't as courteous as I would have expected..... I was told they would offer me £120 for it as it had a dent in the top. I know there was not a dent when it left me! I told her that and she said "it must have happened in transit"!! To which I replied" it can't have as it was wrapped in loads of kitchen roll AND in a bubble wrap package. She spoke to the "manager" and came back with £135.....I reluctantly accepted as I can't be doing with the hassle. Lesson learned, look into things more thoroughly next time. On looking at other reviews on this company many many more people have had the same experience..... So just BEWARE OF THIS SO CALLED COMPANY.

May 11, 2017
Unprompted review
Rated 1 out of 5 stars

COMPLETE SCAMMERS !!! AVOID AT ALL COST DONT BE FOOLED BY HIGHER PRICES

IF I COULD HAVE THE OPTION OF GIVING NO STARS I WOULD... ALL I HAVE TO SAY IS COMPLETE SCAMMERS !!!!

first of all I sent my phone to phonehub via a tracking courier luckily I did because these scum tried to say they had not received my phone (I HAD PROOF THIS PHONE HAD BEEN SIGNED FOR) so I rang them up saying there website still says you have not received my phone ?? The man on the phone then assured me there had 100% been no deliverys that day and am I sure I sent it to the correct address. I started to get worried as this was a very high value phone brand new and asked the man should I contact the police his reply was give me 10minutes I will see if I can sort this for you! Magically within 3 minutes they had found my phone (even though he said they had not had any deliverys 🤔)

I then receive a email 4 days later with a price for my phone that was a lot less than what I was quoted 😡 They tried to give me all different types of excuses why the price had gone down bareing in mind this was brand new never even been used... in the end the excuse was because the market had gone down since my quote after many arguments explaining if I get quoted something that price can not change unless something is wrong with the phone he then replied I can charge what I want 😡 The man was also very rude on the phone very unprofessional very disappointed

PLEASE STAY AWAY FROM THESE COMPLETE SCAMMERS THAT PRAY ON US GENUINE PEOPLE !! DONT FALL IN THERE TRAP

April 26, 2017
Unprompted review
FoneHub Limited logo

Reply from FoneHub Limited

Hello Becka,

Talking to you I explained we had not collect the post yet that day from royal mail local Depot your phone was sent special delivery and was a sign item coming direct to us.

Within minutes I had located your phone parcel was in our premises but had not been updated in our control panel.

Then immediately return the call to update you your phone was here and order being processed. We quote you for your Samsung S7 £290 then revised it to £270. You agreed with this price which was the highest in the market at the time. Then once you received payment you then turn and left bad feedback

Need full name & order number add above?

Rated 5 out of 5 stars

I have now sold A few handsets to …

I have now sold A few handsets to fonehub And can not recommend them enough.They By far pay the best prices out there,Customer services are great,,A Straight forward And very un complicated company to deal with.I would highly recommend.

April 18, 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Sent y iPhone on Tuesday and received money on Friday in my bank. Will definitely use again.

April 8, 2017
Unprompted review
Rated 4 out of 5 stars

Such a seamless

Such a seamless, easy process, no fuss, no hassle and they money was in 3 days. Brilliant service, will definitely use again.

April 7, 2017
Unprompted review
Rated 1 out of 5 stars

If there was 0 stars, it would be that...

Sent my old HTC One M8 to FoneHub after reading some ok reviews.

Got an email about 4 days later saying that the price which they had quoted of £60 had been reduced to £0 because the device apparently had a password on it which is total bol*ocks.

Got an email today saying they'll return thankfully. Only because i told them i'd take this further.

What should have taken a couple of days to sell my phone has now turned into 3 weeks and is still ongoing, plus i had to pay £8 for postage.

****DO NOT USE****

April 6, 2017
Unprompted review
Rated 1 out of 5 stars

Rubbish

Worst company I have ever used to recycle a phone. Slow and didn't pay the price quoted with no reason given - no reason exists which is probably why. Disingenuous horrible company.

April 2, 2017
Unprompted review
FoneHub Limited logo

Reply from FoneHub Limited

Dear Customer

Today we have look into your statements.

We all ways pay our new customers & loyal ones the quoted prices give unless there is a genuine reason.

There is automated emails every step of the way keeping customers informed.

You definitely would of have had emails and possibly phone calls correspondence.

The name you have provide. We have no record what so ever. We requested you to leave you order number here so we can clarify that you are an even customer of ours . Come back to us immediately with a genuine order number thank you.

Fonehub

Rated 5 out of 5 stars

iPhone 6s

Very fast service, got the best deal by far, checked out lot of phone recycling websites, fonehub gave the best deal. Plus my cheque came really quick. Very good service overall. Thank you fonehub.
Will be sending all my unwanted phones there.

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Phones sold - fast service

Sold my old phone and my son's phone which had a broken screen. Paid more than I expected and cheque arrived quicker than I thought. Great service - would use again.

March 23, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look