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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting prompt responses and efficient resolution of issues. The service provided is frequently described as excellent, with consumers appreciating the thoroughness and clear guidance offered during audits and system setups. However, some customers also noted a lack of willingness to help and poor communication, leading to frustration. These individuals felt that the experience was one-sided, with little consideration for the challenges faced by small businesses, especially when not using the service for the full contract duration.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and clear guidance... See more

Based on these reviews

Rated 5 out of 5 stars

We’ve had a great experience with Food Alert, especially thanks to Gabor. Since signing the contract, he’s been incredibly supportive and always quick to respond. He helped us set up all the paperwork... See more

Company replied

Rated 5 out of 5 stars

Having spoken with numerous auditors across many platforms I can safely say Jo is by far the most competent and helpful in delivering what is needed or requested. Nothing is ever too much of an issue... See more

Company replied

Rated 5 out of 5 stars

We’ve had a great experience with Food Alert so far. Daniel was incredibly helpful and professional. He guided us through everything and introduced us to the app, which has been a fantastic tool. As... See more

Company replied

Rated 5 out of 5 stars

We made contact to discuss the potential set up and installation of the Food Alert System. From that moment on service was efficient, polite, attentive and respectful. At no point did we feel press... See more

Company replied

Rated 1 out of 5 stars

I would not recommend signing up if you are a small business. We joined during our first year of trading but quickly realised that the system was not well suited to the needs of our restaurant. As... See more

Company replied

Rated 5 out of 5 stars

Michael was extremely calming when discussing with the staff. He educated me on a lot of the processes to do with the audit. This has been the most rewarding audit I've experienced.

Company replied

Rated 5 out of 5 stars

We have worked with Food Alert for other 15 years and we have always been satisfied with their support and professionalism. This was confirmed again today as we had an Audit with Gabor from who wa... See more

Company replied

Rated 5 out of 5 stars

Been working with Jojo and the team at Food Alert for a while now and the levels of support have been fantastic. The customer service is also exceptional, with prompt responses whether dealing with... See more

Company replied

Rated 5 out of 5 stars

The system is great and very useful for catering premises. The online support team has always been very helpful (and patient) with any queries we had and they have been able to resolve any issues w... See more

Company replied

Rated 5 out of 5 stars

Great experience ! The lady was very professional , friendly and thorough . She made the process very quick ,professional and gave us clear guidance and ensured everything was up to standard .

Company replied

Rated 5 out of 5 stars

Lola our advisor came to see us one time and really took the business on as it was her own. Very caring, thourough, helpful. Patient and took her time to go through all our documents. She even check... See more

Company replied

Rated 5 out of 5 stars

I had my audit with Michael Owen and would like to say it was extremely professional and supportive to the whole team. Very thorough, approachable and informative.

Company replied

Rated 5 out of 5 stars

Gabor is really friendly and understanding in educating us on the health and food safety visit. I always learn something new from him.

Company replied

Rated 5 out of 5 stars

Gabor was most helpful and supportive. With his historical kitchen experience and knowledge, he offers bespoke advice. He will go out of his way to signpost you recommendations. Thank you.

Company replied

Rated 5 out of 5 stars

Very thorough visit. Auditor put great focus on explaining all criteria and coached us on how to action resolving certain issues. Michael Owen was really supportive during the visit.

Company replied

Rated 5 out of 5 stars

Anie was super professional. It was a pleasure receiving feedback from her. Coaching style definitely help with action planning.

Company replied

Rated 5 out of 5 stars

Shabana has been to Rangers several times and has always been helpful and fair in her audits.

Company replied

Rated 5 out of 5 stars

Micheal was great! Made sure I understood everything and was very clear with his feedback and recommendations. A successful visit.

Company replied

Rated 5 out of 5 stars

As always, our auditor, Shabana has been informative, supportive and provides great guidance to our team.

Company replied

Rated 5 out of 5 stars

Michael was thorough & explained everything throughout the audit. Superbly informative from start to finish.

Company replied

Rated 5 out of 5 stars

I have enjoyed working with Shabana at Food Alert. From the first day we met to set up our Alert system then going through our first audits together, the service has been has first class. Shabana's kn... See more

Company replied

Rated 5 out of 5 stars

Shabana audited us today and was great it was my first walk round and I was coached and had things explained to me in detail and to really understand the why behind things!

Company replied

Rated 5 out of 5 stars

Very efficient and a really partner to our business.

Company replied

Rated 5 out of 5 stars

Very easy to talk to and ask questions to and she explained and helped greatly, Very knowledgeable and fair on her help.

Company replied

Rated 5 out of 5 stars

Mike was amazing, very supportive, and throughout, our restaurant definitely will follow his professional guidance.

Company replied

Rated 5 out of 5 stars

Great professional service, Michael was lovely and helpful

Company replied

Rated 5 out of 5 stars

Shabana is lovely to work with and straight talking very patient and very knowlegable very willing to listen and explain what is happening and how to move forward

Company replied

Rated 5 out of 5 stars

Great service, JoJo is brilliant! She has really helped us with our compliance & pulling all our relevant documents & processes together!

Company replied

Rated 5 out of 5 stars

We’ve had a great experience with Food Alert so far. Shabana was incredibly helpful and professional. She guided me through every step and was willing to show me how to do certain things. I genuinel... See more

Company replied

Rated 5 out of 5 stars

Shabana was super helpful as always, providing clear guidance and support for our business.

Company replied


Company details

  1. Business Services

Written by the company

Leading health & safety consultants providing specialist food safety, health & safety and fire safety services, software and training to businesses


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic support

Been working with Jojo and the team at Food Alert for a while now and the levels of support have been fantastic.
The customer service is also exceptional, with prompt responses whether dealing with issues large or small.
For anyone considering the need for compliance support, I would strongly recommend this team.

June 10, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Nigel,

We really appreciate your feedback and 5* review, it means a lot to us. We’ll make sure to share it with Jojo and the team.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Great company who employ great professionals

We have worked with Food Alert for other 15 years and we have always been satisfied with their support and professionalism. This was confirmed again today as we had an Audit with Gabor from who was very professional and helpful with his feedback & advise. He really went out of his way to help with the use of Alert 65. I strongly recommend any restaurant to use Food Alert.
Thanks Again Gabor
Raphaele

May 22, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Raphaele,

We're so pleased to hear about your positive experience with Gabor, and we’ll be sure to pass along your kind words. Thank you for your 5* review!

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

The system is great and very useful for…

The system is great and very useful for catering premises.
The online support team has always been very helpful (and patient) with any queries we had and they have been able to resolve any issues we have had
Thank you
Imanol

April 22, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Imanol,

Thanks so much for your lovely feedback and 5* review, we’ll be sure to share it with the team.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Gabor is really friendly and…

Gabor is really friendly and understanding in educating us on the health and food safety visit. I always learn something new from him.

April 14, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Good Afternoon,

Thank you for your 5* review! We're so pleased to hear about your positive experience with Gabor, we’ll be sure to pass along your kind words.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Practical and helpful set up

Practical and helpful set up, useful and easy to use app and platform

March 14, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Nathalie,

We’re delighted to hear that everything went smoothly. Thank you for your 5* review and great feedback.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Highly recommend

Food Alert has been incredibly helpful in ensuring our compliance, and Alert65 is extremely useful. The team is friendly, always ready to assist with any questions, and the setup process was easy.
Gina has been wonderful and very professional in providing information tailored to our needs.
Highly recommend.

March 3, 2025
Food Alert logo

Reply from Food Alert

Good Afternoon,

We really appreciate your feedback and 5* review, it means a lot to us. We’ll make sure to share it with Gina.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Amazing!

Had Gina come to do several audits with us know and she has always been very professional and very helpful for the managers who she is conducting the audit with her. She has always been firm but fair.

As for Food Alert - the interface on Alert65 is very easy to navigate and they are big helps when needed.

February 19, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Oliver,

Thank you for your wonderful 5* review! We’re thrilled to hear that Gina was able to support you so well.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Brilliant

Had my audit with Gabor today. I really appreciated him coaching my supervisor on certain things. He made the whole process smooth with every step explained in detail. Thank you so much!

February 27, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Evaldas,

Thanks for your great review! We're so happy to hear your experience with Gabor was so positive – we truly appreciate the 5* review.

Many thanks,
The Food Alert Team

Rated 1 out of 5 stars

Terrible company

Terrible company. Very little evidence of any microbiological analysis following extreme food poisoning incident. Just wrote to say full investigation of processes in place and a cover all statement regarding time of infection etc. bland unhelpful customer service. One email asked me if I wanted IT support!
Advise to do sample analysis as they basically fob you off with little evidence. Surprised they hold accreditations

February 26, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi,

Thank you for reaching out to us on Trustpilot.

Our Client Support team would love to work with you to further understand your concerns and frustration. If you could please send more details regarding your case to clientsupport@foodalert.com, we can look into this further for you.

Best wishes,

The Food Alert Team.

Rated 5 out of 5 stars

Professional

Professional, helpful, polite and detail orientated.

February 26, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Magdalena,

We're so glad to hear you had a positive experience. Thank you for your 5* review and kind words.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Great Experience

very a easy to use, great helpful service. Fast prompt responses. In depth information. Friendly service. Nikki was superb.

February 26, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Liam,

We really appreciate your feedback and 5* review, it means a lot to us. We’ll make sure to share it with Nikki.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Excellent

Working with Rachael has been an absolute pleasure. Her professionalism and attention to detail make managing our these processes much easier and smoother. She’s always quick to assist whenever we have any questions or need support, ensuring we are up to date and well-informed.
I highly recommend Food Alert to any business in the food industry.

February 20, 2025
Food Alert logo

Reply from Food Alert

Hi Hannah,

Thank you for your wonderful 5* review! We’re thrilled to hear Rachael was able to support you so well.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Food Alert are the best in what the do…

Food Alert are the best in what the do from what I have come across over the years. Alert 65 is super helpful tech. The team are always a upportive and helpful. I recently reached out to Kristal for advice and she went above and beyond to support me. Thank you 🙏🏽

February 25, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Nicki.

Thank you for your 5* review! We're so pleased to hear about your positive experience with Kristal, and we’ll be sure to pass along your kind words.

Many thanks,
The Food Alert Team

Rated 1 out of 5 stars

Trapped in a Contract – Stay Away!

If you're considering Alert65, think twice. This company does not care about customer satisfaction—they care about locking you into a contract and making it impossible to leave.

We made it very clear that we wanted to terminate our contract before renewal. We reached out well in advance, expecting a fair process. Instead, they completely ignored our request and forced us into another year of payments.

Their approach feels predatory—what kind of business keeps unhappy customers against their will, instead of improving their service? This is not about customer retention; it’s about squeezing every last penny out of businesses, even when they no longer want the service.

If you sign up with Alert65, be extremely careful with their renewal policies. Even if you express unwillingness to continue they make it very difficult to leave, and they may still trap you with legal loopholes. We feel scammed and powerless.

Save yourself the stress and look elsewhere!

February 17, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s important to us that our customers feel supported, and we want to look into this matter further to ensure we address your concerns.

Please could you send more information regarding your case to clientsupport@foodalert.com so the Client Support team can look into this further for you.

Best wishes,

The Food Alert Team.

Rated 5 out of 5 stars

Great support and advice.

Great support and advice.
Thorough inspection
Insightful

February 21, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Duncan,

Thank you for your 5* review, we really appreciate you taking the time to share your feedback with us!

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Food safety, health and safety

Incredible service. Professional, always helping us with new question and retraining. Rachel gave us an amazing training. Really helpful. Always willing to answer a million of question.

February 17, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Good Afternoon,

We're so pleased to hear about your positive experience with Rachel, and we’ll be sure to pass along your kind words. Thank you for your 5* review!

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Always a pleasure to meet with Gabor

February 6, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Tadeusz.

Thanks so much for your lovely feedback and 5* review, we’ll be sure to share it with the Gabor.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Gabor was excellent and thorough during…

Gabor was excellent and thorough during our full audit today. Useful advice and tips for the future as well.

February 14, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Matt,

Thank you for your wonderful 5* review! We’re thrilled to hear Gabor was able to support you so well.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Working with Gina at Food Alert has…

Working with Gina at Food Alert has been a pleasure—she’s always been available and provided us with invaluable guidance. I’m excited to continue our collaboration!

February 7, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Antonello,

We really appreciate your feedback and 5* review, it means a lot to us. We’ll make sure to share it with Gina.

Many thanks,
The Food Alert Team

Rated 5 out of 5 stars

Great service

Great service, professional and always there for advice

February 7, 2025
Unprompted review
Food Alert logo

Reply from Food Alert

Hi Pete,

Thank you for your 5* review, we really appreciate you taking the time to share your feedback with us!

Many thanks,
The Food Alert Team

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