foodpanda Reviews 

They kept increasing and decreasing the time for my order and I kept gaining hope that my crispy wings would come to my doorstep. But no, it didn’t happen. A completely toxic relationship where they kept manipulating me and i kept going back because the food was too tempting. Very sad right now… 😔

Item was missing from my order. The rider told me the shop insists that the order was complete. So he promised to refund the amount thru my gcash. I contacted customer support who said that beyond 24 hours they can't help me anymore. I have the messages on my phone but they said the time to contact them has lapsed. So basically, the rider just scammed their customer but they won't help. And I just signed up for pandapro. Lost money instead, saved nothing.

I already uninstalled the app since pandemic. The app sucks pinning my address to a different location and they admit it was their mistake but they don't want to give a refund. I told them I will report them to DTI only then they agreed to refund me. Their drivers also have an attitude so unprofessional not all but most of them

I order by a glitch in their system 2 birthday cakes, Red Ribbon and myself both agreed it was a double order by mistake. Still Food panda steal my money for the second birthday cake which they did not want to refund, even if they admit it was a double order, never had such experience in my life, use Grab! What a birthday!

Negative Zero Star NEVER AGAIN THIEVES!!!!!!

I must express my dissatisfaction with the Food Panda service in Puerto Princesa City, Palawan, Philippines. Regrettably, I have encountered a recurring issue where delivery riders have, on two separate occasions, claimed my paid orders as 'cancelled' due to their alleged inability to reach me. It is important to note that my delivery information includes a comprehensive address along with a valid contact number. Surprisingly, there have been no documented attempts from these riders to establish communication through calls or any other means. This recurring situation raises concerns about the integrity of the riders associated with Food Panda's service in Puerto Princesa City, Palawan, Philippines. Such incidents create a perception of unprofessional behavior and possibly even fraudulent activities.

Two of my orders were incorrect, and they assured me they would process a refund. However, upon checking again, I found that the case was closed, and they are now unable to provide a refund. Worst customer service.

Scammers. Customer support NON-existent. They tolerate their incompetent riders at your expense.

Customer service is not helpful. They are not giving solution only apologies. And they will shut down the chat without resolution on the problem.

NO CUSTOMER SERVICE!!!
I ordered via food panda, and my order has been canceled without our consent. We went to the restaurant to verify our order and they said that the cancellation was triggered by the rider. We reached out to the food panda chat support and they insisted that we canceled our order and they cant process the refund, but my payment was pushed through and my bank was deducted. The restaurant can't provide us with the food since the status of the order was canceled. We reached out again to food panda CSR but they insisted to give us a refund however they received our payment. they are so unreasonable. I deleted the food panda app and reported it to DTI since they don't have proper contact details to reach out to. We paid for nothing, I was like I got scammed by this delivery service.

Almost all of my experience with FoodPanda are positive. One day, I wanted to order pizza but then the store cancelled the order 30 mins later since it was unavailable. I already paid by PayPal(it was available that time) though. However, they immediately refunded me for it and have not experienced it ever since. Also, Foodpanda has plenty of vouchers monthly which means I saved a lot of money every time I order food. Plus, the drivers are really understanding, and I have not really encountered any bad attitude so far. This app > Grab 'cause the latter wants you to pay more for fast delivery.

I'm from Cebu by the way.

NO CUSTOMER SERVICE!!!

States delivered and contacted help line but help line can’t help, they can’t contact the driver, can’t redeliver, can’t refund & ended the chat line…so to the help line chat person called “Jay” you can’t be in that job.

No wonder you have a 1.3 rating, if you can't accommodate complaints, you guys shouldn't be in business! Dreadful app, when your order is delayed for over an hour and you try to cancel it, you're on your own as there's no one you can communicate to, it also arrived incomplete with no explanation why it was incomplete..really terrible service..

This is not a trusted retailer.
They will only take your money and dismiss your complaint.
Do yourself a favour, Don’t waste your time and money with them.
Using them is like throwing your money in the drain.

I waited for my order for 2 hours just for them to have it cancelled!! Could have announced it 30 mins!

Food Panda worst customer service ever. Not accomodating enough.

Worst refund system! They said 3-5 business days but no!! Until now I didn't receive my refund and it's so hard talking to robotic chat supports who says the same things but never provide resolution. Better fix this issue foodpanda!

My food panda experiences were all terrible. This company has the worst drivers ever. I’ve encountered food delivery drivers with the worst attitudes. I really can’t comprehend why they all got anger issues. Worst costumer service by a food delivery company. Please hire better drivers whose accommodating and great in their field.

Been using their app for years now and so far, so good. I prefer foodpanda over Grabfood because they offer more promos and usable vouchers. Their customer service support is also good compared to the latter.

Be wary of pre-paying for your orders as you might not get your food and lose your money as well. My experience involves the vendor cancelling my order with foodpanda not refunding my money.

To all victims of Foodpanda, file your complaints with DTI.