Fanatics Reviews 

Wouldn’t change the size on a shirt, had to cancel but they will hold my money 3 to 7 days and customer service refused repeatedly to let me speak to a supervisor! Very unhappy will never use this company again!

I received a gift (t-shirt) from my in-laws and it was too large. Rather than inconvenience my in-laws, I attempted to call and arrange an exchange. First, the website does not account for gift exchanges where information they require is not in your hands nor do you want to bother someone who was kind enough to send you the gift. Second, when you call, you only have one option, inconvenience the person who gave you the gift because they have to receive the refund and complete the purchase again. Not the most polite or best way to make the experience seamless. How about with the gift in hand, package contents and all, I receive a return label, ship back and receive the appropriate size. Simple and easy but not an option. This is why Amazon wins - customer experience first. End result: I’m stuck with a gift that I Iove, can’t wear and Fanatics simply has no option that is convenient and easy to address the gift exchange.

I should've read the reviews first before ordering. I placed an order in June and my package just now arrived...its Oct....smh. When it arrived, not the same thing i ordered...totally different design. Very disappointed

I had some issue with an order and Fanatics fixed the problem at their expense!!! Customer service helped me through the entire process. Will I continue to buy from Fanatics? Absolutely.
Best CS I've engaged with.

They sent the a hat with fake size I ordered a 7/78 and I know the size very well . This one is way to small and is a fake

Ordered the wrong size and had to return to exchange for the next size. After 30 days still no response. It was a birthday gift purchase mid August. No customer service number and their online "help" is not helpful at all. Still no response

Just assumed buying a hat didn’t need a check of reviews.
But the simple hat - 30 bucks - will take nearly 2 weeks to get? What a joke.
Put in mail. It’ll be here in 3 days.
This isn’t tough.

I ordered a fanatics brand Oklahoma Sooners tshirt. The logo was crooked. It would've cost too much to return for a replacement. My wife wears it for a night shirt. Would not reccomend Fanatics brand anything.

Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..."

So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card.

So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks.

So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, they cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,

If I could go lower I’d give it no stars. Customer service is really horrible and they do not help at all. Same goes for NFL shop as well, items that are labeled “special event” should not be labeled that. And if it’s in stock, it should ship within your chosen shipping. It should not be delayed for months . Gave them a email and no response so I took it to Twitter. Got one response and that is all, DO NOT BUY FROM FANATICS OR NFL SHOP

Worst customer service. I placed an order and paid for it in April of 2020. It is now September and the item is still not here. The status is pending. I called tonight and spoke to a customer services rep. She told me the order would be here by October 25, 2020. How can a company show an item online and then not have the item available? Would not recommend to anyone.

Horrible experience. Expensive shipping, then when the product came it was much lower quality than it looked online, and there was sales tax AND a return fee of $9.99 to return. Terrible. Won't be buying from that site again.

Only gave 1 star cause 0 star was not an option. I ordered 3 ECU covid face masks for 19.99 with an offer of free shipping. I paid 9.00, almost half the price of the item for expedited next day shipping with 2 emails showing arrival by today. I checked the tracking on FedEx and they did not ship the next day, sent notification to fedex at 9:30 in the morning and it was picked up around midnight the next day. now there saying i will get it tomorrow. Was going to cancel and then i see they charge 9.99 to send a shipping label. I could have sent it back for about 1.00 through USPS> Only way to contact Customer Service is through Twitter (really). My only other order from Fanatics showed up 3 days before Christmas missing an item. I'm done with this company, I can accept the mistakes, but the lack of available customer service for a company this size is inexcusable. I'm sure they will blame this on COVID, but if you are going to advertise expedited shipping, because of COVID, and people pay the outrageous fee, ie: 9:00 on a 19:00 purchase then you should excuse the pun, deliver on time. Just because you sent the shipping info on a computer to FedEx does not mean it's been shipped, I work in logistics, so I know how it works. Obviously upper management not concerned as there is no way to contact anybody, not even a customer service rep, let along a manager. Maybe we need to start contacting MLB, NFL, NBA etc and let them no that this is how there leagues are being represented.

Absolutely worst customer service, I ordered a shirt July 11, 2020 they told me it would be there by August 31, 2020...Just called Sept 2 and tbey said maybe by october 1st...gave me a bunch of crap for my refund, will let u know if i get it....Terrible dont order from them......Frank C

CUSTOMER SERVICE IS TERRIBLE I AM GOING TO PUT A GROUP OF INVESTORS TOGETHER TO GET THE LICENSING FROM ALL THE OTHER SPORT ORGANIZATIONS AND PUT THESE PEOPLE OUT OF BUSINESS

I placed two orders for three Ezekiel Elliott Dallas Cowboys t-shirts for my nephew. I needed to return one of the three shirts. I purchased the shirt for $22.49 with tax of $1.86. I discovered to return the item Fanatics charges a $9.99 Return Label Fee, which mean this customer would only be credited $14.36. The original price for the shirt was $29.99, but was purchased on sale. Fanatics would profit from the Return Label Fee ($9.99) and get the shirt back to sale again for $29.99. What a Rip Off! Fanatics will no longer be my first choice for shopping for my family. BUYER BEWARE THAT FANATICS CHARGED A $9.99 RETURN LABEL FEE.

Being a season ticket holder I received a 30% discount offer from the Arizona Cardinals.
Throughout the process it states you get your discount when the order is processed but when you process your order it automatically charges you to expedited shipping to the tune of almost ten dollars.
If you try to change this to free ground shipping it automatically removes the 30% discount originally offered, doesn't even give you the opportunity to choose standard ground shipping for a lesser charge.
Well, needless to say bye bye 30% discount.
What a joke, what a shady way to do business.
Never Again!

Horrible customer service....as in NONE. Don't waste your money with this company.

Order in June is repeatedly being postponed for delivery. There is no way to contact the company to cancel the order. The online chat is never available & there is no phone number to call.

THIS COMPANY WILL TAKE YOUR MONEY AND NEVER SEND YOUR MERCHANDISE!!!!