Footlocker Reviews 

The experience that I got from foot locker is worst. I bought a pair of running shoe for my competition. I waited it for 2 weeks but it didn't arrive. I sent an email about my shoes but they said it will take 5 working days and after that they said that the item has been sent back to them. And they said they cant deliver it again and they said they will refund me back. The refund will take 14 days to process. I am not happy with their service because they could not deliver my stuff and now they are saying it will take 14 days for me to get refund. So, i have to wait more than 14 days to get my money back. This company must be fraud so i recommend not to buy any thing from this company. I rate 0 to this company. One of the worst experience that i have in my life.

Same experience as many customers below. Returned a pair of trainers for a refund. No receipt given, even when asked for one. No email or tracking received by email. Trainers have gone missing. Footlocker won't give refund as no proof of posting. DHL do not give this when you hand the parcel over! Cannot actually speak to a human at customer services all through online chat. No email or contact number to take this any further. I will not be letting this drop!!!!!!!

On Clouds didnt fit. returned them to Derby store. No receipt was given just tracking label. i have had no refund, customer service shocking

I have exactly the same issue as the person below so i will be phoning watch dog if i dont get a refund & consumer rights.

ORDER NUMBER: 31900440192349495296

The product was amazing as I was very satisfied

Appalling. Returned my trainers to a DPD service point as instructed and DHL did not offer a proof of postage - said you would receive email or text message which I did not. DHL confirmed it had been scanned and Foot Locker confirmed it was at a service point yet would not issue the refund. Absolute con, someone’s walking around with a free pair of trainers at my expense. Never ordering off them again.

The worst company ever. I ordered Crocs clogs in size EU 42-43 (it was the only size available at the time). They sent me a size EU 39-40. I contacted their customer service and explained the situation. I also sent them photos as proof. The problem is that I don't live in the UK and I don't have the possibility to return the item to them from the address to which the package was delivered. And I explained that to the agent. He told me that I have to return the item only from the country where there are Footlocker stores. There are no Footlocker stores in my country and that means they can't help me. I note that Footlocker is the one who MADE THE MISTAKE! I didn't plan to return the item, but I'm forced to because they sent me the wrong size! Any professional company would immediately refund the money even without of even without returning the item because this is the company's fault and not the customer's! Shame on you Footlocker!

Awful!! I purchased a pair of £100 Nike trainers, (which with minimum use), lasted less than 2 months before they started to develop holes on top of the fabric on both shoes. This was in place where the plastic pattern was.
As a third party selling Nike shoes, the manager at Footlocker said he could do nothing to help as he had not seen this before. And said it was just ‘wear and tear’!!

After all the crap I’ve been through with this company, 20 years ago when I last bought something and said “never again” and last month when my wife bought 2 pairs of trainers from there by accident,and one pair had to go back, had days off to go up just because of the principle of it all, and them thinking they can get away with things, I bet with petrol, train fares and days off I’ve lost about £400, but I don’t care, I got my £55 back off them. These are easily the biggest robbing dogs I’ve ever had the misfortune of dealing with, you can’t phone, they’ve sorted that one out, just get computers, I’ve decided I’m going to do something to them, I’ve bought 500 glass vile stink bombs, the putrid smelling ones, I’m taking 3 a time with me everywhere I go, and everytime I go passed one, I’m dropping all 3 in them everytime. I’ll do it sly, I’ll have the place evacuated everytime. It may seem childish but so what, it’s obviously the only thing these guys will understand 😀😀

I had a really good experience. Ordered Adidas handball Spezial in khaki and received within 3 days. Really wanted these shoes as everywhere else has sold out of my size.

That is the second time that I’ve had a major issue with them! I have purchased a Jordan sneakers quite a few days ago! Hoping to be delivered swiftly! Just now instead a post I have received an email:
“Hello!
As you requested, we cancelled order 31900440190793283584. A full refund will be issued shortly and will be credited to the original payment method according to the processing times of your bank.
We apologize for the inconvenience.”
This is Ridiculous!!!! I need some explanations asap! Apologies are not going to cut it! I need a footlocker to show me a proof of me saying that! I did not call or wrote them an email that thought never crossed my mind! I was waiting for it! Seems like they don’t know what they’re doing! On top of that making up lies for their own mistakes! Such a poor service and massively unprofessional! I will be on you like a rush for this one! I have enough!!!!!!

I regret not reading the reviews before placing my order with this company. The experience has been very disappointing. I paid for express delivery, but after 5 days, I still haven't received my parcel. It seems like the shipment hasn't even left their warehouse yet, despite their claim that it was dispatched. They refuse to cancel the order because it's marked as shipped, which is clearly not the case. I am extremely frustrated and demand a full refund for the undelivered order.

Placed two orders, they lost the first one and cancelled the second one. Hopeless company, will not be using again

Returned and lost my parcel. Tried to email but all I get is automated answers !! They used UPS and they are just as bad !! £50 down !!!

Used two £15 vouchers, they cancelled my order and did not refund the voucher. Scammed me out of £60 cashback rewards as i chose them not knowing they secretly dont allow you to redeem Gift Cards online, and i am disabled so cannot make it to their stores. Avoid at all costs.

Shocking customer service, online only ticket system where agents may as well be robots as they don't resolve matters and take weeks to respond. This company has really gone down hill. No way to phone customer services. FLX points system is a fraud as redeemed codes don't work on eligible items and expire in 4 weeks - good luck getting customer services to help - total waste of time

Total crap don’t order form these as still waiting for £200 trainers.. I’m going to the shop in Nottingham Saturday to sort this

If you have the option to order from anywhere else please do. Only use this company as a last resort. There is a reason that its rating on TrustPilot is so low!

Placed an order with express delivery (1-2 working days) and after 2 working days they hadn't even been dispatched. They clearly don't have the shoes in stock and despite multiple chat sessions with customer service they say they are unable to cancel the order, even though they aren't able to fulfil it.

No way to phone customer services, log an online ticket and get ignored for weeks! Online chat to a bot that can’t help, to get through to a person who can’t help. No way of proceeding to fix an issue to be able to continue with a purchase. Footlocker are going to loose a lot of business if they can’t get the basics right. App is terrible and won’t log in half the time. FLX points codes do not work. Still awaiting a resolution