Forbidden Planet International Reviews 

It's not the first time that I have visited Forbidden Planet in Edinburgh and I have always found that the staff is very rude and unwelcoming. And on several occasions, I also went with a friend who uses an electric wheelchair. Despite multiple years of loyal custom, the owner of Forbidden Planet Edinburgh consistently refuses to have a removable ramp onsite and treat people who require them as anything other than a nuisance. This small arrangement would be an absolute minimal effort for such a shop as prescribed by the law.
I really don’t understand as there is a lot of disability awareness throughout the geek community. I therefore will call on anybody with a disabled friend, family, or acquaintance, as well as everyone who sees their value to society to boycott that shop.

Fantastic store and range of funkos, comics and other collectibles, very welcoming staff!

Ordered a bunch of comics, I'm so happy with all of them!!!

Got delivered from Instagram, came quickly and in mint condition.

John in Belfast has been amazing help throughout lockdown! Found some
Great stock sold out elsewhere and the orders were sent out promptly and well packed. Thanks John.

London branch has an amazing book selection downstairs and usually some good sale items!

Pre ordered comic that released on the 25th November and still has not arrived have other pre orders coming up will be cancelling

Just avoid. Horrendous customer service.

I ordered two items back in 28th of August. They seemed to be available for order [not preordered] and I needed them for my husband's birthday 15 days later. So, I though I have 2 weeks for delivery, I'm safe.

A few days later only 1 item arrived and when I contacted the customer seervice via email it took ages to get back to me and when they did, they kept saying it's a preordered item and it's not available and they don't know when it'll become available again.

After a month, I asked for a refund (again going throught the whole process of ''waiting 3-5 working days to get back to you'') and they finally refunded me 2.50 pounds!!! instead of the whole price. I have absolutely no clue why they did so, I'm AGAIN in the process of contacting them to ask why. It's been 1 and a half month now, I'll keep you posted. Ridiculous...

I have always used their Cardiff store Because of its great range, really helpful staff and always notifying me straight away when items I’ve requested have come into stock; keeping them for me so I can collect when able. Their new mail order service is amazing. They called me to say a set of new NBX figures had arrived which I’d asked them to keep. Their response via email was amazing and quick to send me a quote for postage as was the invoice and payment method.
I asked them to pick out best boxes for me, they did and received them excellently packed the next day.
Brilliant service and staff were really helpful and supportive.
Will use this service again no problem.

Well packaged and fast shipping once items are in stock! Great company highly recommend 10/10

Very Very Poor. Still waiting for items I ordered at the beginning of May! Ridiculous. Not the company they used to be. Not even an email to update or apologise. 1 Star is more than I want to give.

Bought some Pops via their facebook page.
Price....rock solid
Packaging...rock solid
Items received in MINTY mint condition

Thanks!!

I usually go to the shop in Cardiff and I always find what I’m looking for

Used to be good but seem to have slipped over time. Slow delivery, communication etc. Range doesn't seem to be as comprehensive as what it used to be.

Great fast delivery. My last order took a little longer then others but that's to-be expected.

Great selection and love I can have the comics delivered with my daughters name on it makes her happy to get post and even happier when its comics.

Fantastic. Great selection and quick delivery

Really reliable service, solid pricing and responsive customer service. They even have stores if you do prefer to go in person. I don't know what else you could want in a company, thoroughly recommend

Fantasic website and shop one of my friends ordered recently and was really happy with delivery and and how quickly it came

For geeky, nerdy, items such as comic books and science fiction/fantasy gifts, it's hard to find a broader range of items than Forbidden Planet has. Even for franchises that are decidedly not what you'd call "top tier" there are still usually dozens of products to choose from including books, comics, action figures, statues, prop replicas, and other gifts. And for the biggest brands in this kind of geeky subculture, such as Star Wars or Marvel, there are literally hundreds of options.

I have several family members interested in these sci fi/fantasy franchises and Forbidden Planet is my go-to when a birthday or Christmas is coming up.

The only criticism I have, which is why I knocked a star off, is that the delivery isn't great when compared to places like Amazon. Perhaps I've been spoilt by Amazon's next-day delivery option, but my Forbidden Planet orders always take close to a week to arrive, and that's with paying for P&P. It's not the end of the world but if I needed a gift urgently I'd probably have to look elsewhere.

They refused to refund an unopened/unused item which had only been purchased a few days previous. I have actually been visiting this shop since my teens but had never needed their customer service before. Now I see they have terrible feedback, such a shame, this is why people are avoiding the high street, favouring the internet instead. We won't be using them anymore!