Ford Reviews 70

I drive a 1994 Ford aspire and if I could erase every car from my life and just have this one I would do so it's basic design for example not even having a power steering pump is ideal for its commuter car purpose. This little tiny thing is a tank having going through several snow storms like a champ and also hanging tight while I learn how to drive standard on its 30-year-old transmission. With all original parts minus tires and an alternator belt that I just replaced last week this little car should be iconic it should be a legend in his time I'm never drove in more reliable and dependable vehicle in my existence it's ugly because at least added 32 year old age, but I can drive hundreds of miles on one tank it is fantastic on gas mileage there's no air conditioning that is the only downfall being such a small car and being shaped like a watermelon seed it's aerodynamic body does have its faults as it does not allow proper airflow inside. But a small price to pay to say the least. For 32 years old at just under 200,000 miles I can say this has been a champ

I don’t usually leave negative reviews, but this experience has been so appalling that I feel obligated to warn others.

At the end of June 2025, I purchased a 2020 Ford Everest Sport from Harrigan Ford at Yallah for $47,000, trusting I was buying a safe and reliable vehicle. Instead, I was sold a complete lemon.

Less than eight months later, in February 2026, the car suffered a catastrophic failure. While driving at 100 km/h on the freeway near Dapto with my children in the car, the vehicle suddenly went into limp mode with a warning that the transmission was overheating. I was barely able to get off the road before the transmission completely failed. The car has been undriveable ever since. This was an extremely dangerous situation, and I am incredibly lucky it did not result in a serious accident.

What followed has been just as unacceptable. It has now been over six weeks, and the vehicle is still sitting at Ford with no resolution, no replacement car, and no meaningful communication. At the time of the breakdown, Ford refused to assist, and I was left stranded on the side of the road in the pouring rain with my children. I had to pay out of pocket to have the vehicle towed to my mechanic, who diagnosed a transmission failure with 13 separate faults.

From there, I was forced to pay again to have the vehicle towed to Harrigan Ford, where it has remained ever since. I was not informed beforehand that I would be required to approve and pay for an additional diagnostic fee until after the car had already been delivered. I now refuse to pay another cent. Despite my mechanic leaving a full diagnostic report in the vehicle, my calls and emails have gone unanswered.

To make matters worse, I was upsold an “extended warranty” at the time of purchase, which has proven to be completely useless. I have since been told it is “void,” with no proper explanation.

I have now lodged a formal complaint with Fair Trading, and under ACCC consumer law, I am well within my rights to seek a refund, replacement, or repair.

As a widow, this was not a purchase I made lightly. I placed my trust in this dealership to act honestly and provide a dependable vehicle. That trust has been completely broken. Being left with a faulty car and a significant financial burden is not just frustrating — it is deeply distressing and entirely unacceptable.

What ultimately prompted me to write this review is the way I have been treated throughout this process. Both the dealership and Ford customer care have been dismissive, unhelpful, and unwilling to take responsibility. It is clear that once they had my money, customer service was no longer a priority. I am now left without a vehicle and without any resolution.

Charging this amount of money for a vehicle in such condition is disgraceful. I strongly urge anyone considering buying from this dealership to proceed with extreme caution. Do not rely on their word — get an independent inspection, ask questions, and be prepared to walk away.

I also would not recommend the Ford Everest. Do your research — there are many owners reporting serious and expensive issues, particularly with transmissions. I have been quoted between $7,000 and $12,000 for repairs, and some owners report needing multiple replacements.

Based on my experience, I would not recommend Ford to anyone.

Stay away from Ford Hoppers Crossing service department!
Terrible experience:
• Bad customer service throughout.
• Poor communication from start to finish.
• No respect from the brand manager—they acted like I didn’t matter.
• Service department damaged my car, tried to hide it from me, then did poor paint repairs without my consent.
I will never go back and strongly advise everyone to avoid this place. Ford service here is a joke.

normally never write reviews, but this experience was so disappointing that I feel I have a responsibility to share it.

I bought my vehicle from this dealership expecting professionalism and basic respect as a customer. Unfortunately, that is not what I experienced.

During the replacement of the original badges with black badges (a service I paid for), the original badges were damaged and this was never disclosed to me.

At my first minor service (under 3,000 km), the vehicle was returned with a loose battery cable. At the second service, the washer fluid reservoir was returned empty.

On another occasion, my vehicle was returned with a dent in the panel after being left for service. The car was also returned dirty inside with grease marks on the door handles and interior surfaces.

Around 400 km were also driven in my vehicle without a clear explanation, and I was left without my car for 7 days. I had to make several trips to the dealership, which is about 45 minutes from my home, losing valuable time trying to resolve issues that should never have happened.

What upset me the most was not even the problems with the car — mistakes can happen. What disappointed me was the response from George Shepherd | Dealer Principal when I raised these concerns. Instead of addressing the issues professionally, my complaint was dismissed by suggesting that my email “appeared to be AI generated.”

English is not my first language, and that comment felt dismissive and disrespectful. Customers deserve to be treated with respect, regardless of how they communicate.

For me this was never about money. I am a 50-year-old man who works hard for everything I have. All I expected was honesty, accountability, and a simple apology.

I am sharing this experience publicly because I believe transparency matters, and other customers deserve to know how situations like this are handled.

If anyone else has had a similar experience here, I encourage you to speak up as well.

I brought a ford Mac E4 mustang in feb last year, fast forward to October 27th 2025 I and I had a funny smell coming from the car, contacted ravenhall ford and no one available on a Saturday , so contact ford 24/7 line, they were no help at all.
contact racv they said they didn't want to touch it and for me to have it towed to raven hall ford. Monday I did this. they first of didn't want to give me a loan car but after speaking to a manager I got one.
2 weeks later I get a call and was told they need a part that needs to be imported. ok so I wait then they tell me the parts in and should be ok, but No! it wasn't they then said there is a problem with updating car and ford engineers are involved.
2 weeks more and still nothing, contact ford and they said they needed another part and I should have my car before Christmas 2025.
more time passes into January and I hear nothing from them at all. So I call ford telling them I want a full refund on car, I go thru there process for a refund and it's now approaching 6 weeks and they keep on saying it's under review.
my advice to everyone DON'T BUY AN ELECTRIC CAR FROM FORD.
I have since found out they are no longer selling brand new electric cars !! I wonder why?

We have been trying to have the John Hughes Service Centre to call/email us in relation to a vehicle we are having serviced fixed. Its been a week and a half and we cannot get a response. Terrible service, do not use this company

The company supports racism and murder!

The sales process was smooth and nice.
But the actual car — the 2025 Ford Everest Platinum — is a monumental ode to mediocrity, bad manufacturing, and a sad attempt to make a quasi-luxury car.
I live in regret until the warranty ends and I can sell this horrible, horrible car.

Initial faults with stop start function has never been fixed after days and days in there work shop trying to solve the fault. Id given up and just ignore that it dose not work. Ford say it operated within normal parameters?
Now the big question for Ford are they going to compromise the safety of my Everest Sports with the latest advise that if I want map upgrades I will have to pay AU$110.00 per year. I picked this up from Ford website.
BIG Question
If you choose not to subscribe to Connected Built-In Navigation once your trial expires, your built-in navigation system will still function, but access to additional functionality (such as live traffic updates, weather information, and updated maps) will be discontinued.
If you use Driver Assist features such as Traffic Sign Recognition, Intelligent Adaptive Cruise Control, and Intelligent Speed Assist, we recommend that you keep map data updated via Connected Built-In Navigation.

Hi all had an incident with Ford Pacific Maroochydore went to them with a complaint ,was ignored went to ford Australia still nil action , So just warning every one about a falt that nearly caused an acident PLEASE read below.

Hi my name is carlo and about the 14th of October 2025. I took my Ford ranger 2017 model )in for a full service, After the service about a week The intercooler popped off the turbo. I then brought it straight back to Ford where they placed it back onto the turbo ,And tightened the clamp saying somebody must’ve not tightened the clamp correctly. A few weeks later the same thing happened again. I then returned to Ford and ask them to replace the pipe or fix the problem. They said they replaced the pipe and tighten the clamp, at which time The mechanic came out and said You might be best to get an extra clamp or a bigger clamp from an independent supplier. I continued to Drive and once again the pipe came off. I then remembered the mechanic advise about The suggested clamp from an independent supplier (Repco) which cost me $15.
I replaced the old intercooler clamp with the new clamp, but Not sure if I tightened it enough, as I’m not a mechanic . A week later I was travelling down the highway doing 110 km an hour when the intercooler pipe came off again nearly causing an accident as I had no power .I was able to limp to an area where I then re-tighten the pipe. I then Decided to upgrade to a more sturdy/better intercooler pipe as I thought this would be the most safe option , which I then installed myself with proper clamps.
My ford now runs smother. (How ever the fuel gage is no longer accurate )
My complaint is that I had to get materials that were not Ford parts in order for my vehicle to be safe. I therefore would appreciate a courtesy of a sorry and maybe the money back for the intercooler pipe that I returned to you at Ford Pacific Maroochydore.
I don’t think this is unreasonable but when i returned to Ford Pacific and talk to the general manager who was not interested and did not like me approaching him, he told me that i was rude, nearly having a car accident over a clamp and intercooler pipe and i was being rude.
Sorry Is this the way Ford treats their customers.??
I Have been with Ford Pacific since early2018 when I brought the FordRanger and no one else has serviced the vehicle .I find now I have lost trust in Ford pacific and will take my Ranger to another ford dealership or somewhere else.
I’m sorry I find spending over a $1000 on a service then needing to service parts myself in order to make the vehicle safe unacceptable.
Thank you for taking my complaint.
Ford Ranger driver

Exceptional service whilst travelling. Had an engine problem with my 2017 Ranger Wildtrak 60km out from Warrnambool. Called into Norton Ford 1 minute before closing time on Friday. Service Manager personally checked my vehicle and discovered the intercooler hose had worked loose. All sorted by 5.15. Thank you, Norton Motor Group.

⸻

We purchased a new Ford Ranger Wildtrak from Mudgee Ford and arranged to have several accessories fitted before pickup, including:
• Bullbar
• Dual battery
• Larger fuel tank

We were told the vehicle was ready. However, we informed them we wouldn’t be able to collect it for two weeks because my father was dying. When we arrived after those two weeks, none of the fittings had been completed, and the second battery was not installed.

Because we urgently needed to travel up the coast to organise family matters, we took the car and agreed that at the first scheduled check-up in Mudgee, they would also install the second battery that should have been fitted before delivery.

At that appointment, we dropped the car off and were given a courtesy car for the day. When we phoned around lunchtime, we were told the vehicle was still in the workshop. Then at 4 pm, the workshop called and asked us to come back the next day because they were short-staffed and someone hadn’t shown up for work. At no point earlier in the day did anyone mention staff shortages.

Once again, the battery was not fitted — this was now the second time they failed to complete the job.

We took the car home and contacted the owner of Mudgee Ford. Due to the ongoing poor service, we decided to take the vehicle to another dealership for its first service.

During that service, we discovered:
• The tyres were scrubbing because a wheel alignment had never been done. Since they fitted a bullbar as part of the sale, a wheel alignment should have been completed, but wasn’t.
• We later ran out of fuel on the freeway because the larger aftermarket tank had never been properly calibrated, even though it was sold and fitted as part of the deal.

In summary, we paid a significant amount of money for a new Wildtrak, and despite having additional weeks to complete the work due to our circumstances, the dealership failed to do so. The issues include:
1. No wheel alignment completed after bullbar installation
2. Second battery not fitted before pickup, nor when the vehicle was later returned for the entire day
3. Fuel tank not calibrated after fitting the larger tank
4. They refused to pay for new tyres, and when we requested compensation, we were told the amount offered wouldn’t cover the tyres, the time wasted, or the poor service we experienced.

When we contacted Mudgee Ford again, the owner admitted, “I know it’s been a comedy of errors,” and then told us to take the matter to the ACCC

We had 2 Ford Ranger that had recalls done. They both broke down the next day. Ford has had my vehicle from the 1st of October and took it to a location that is over 3 hours drive for me. They told me they had no idea what was wrong. I got a text saying it was ready for pick up and then the next day a text saying the end of the month.
They have lied and avoided responding. Said they should have already delivered my vehicle when we spoke on the phone but since then have ignored and avoided me.
We have 6 Fords in our fleet and I was planning to upgrade to a Raptor but will never buy another Ford now. This experience has pushed us back to Toyota. Reliable vehicles and better service. Don't buy a Ford.

I purchased ford everest 2024 from ford alghanim it is one of the worst ever experiences the car has been recalled many times and lastly it broke and doesn't start

I’ve been in the market for a new 4WD and after some research decided the Ford Everest Tremor ticked most of the boxes. One of the factory options I was particularly interested in is the Rough Terrain Pack, which costs an additional $3,550. My main goal was to ensure the front bar included with this pack would support the installation of a winch, as I intend to use the vehicle for serious off-road work.

I asked a simple question:

“Is the Rough Terrain Pack winch-compatible?”

The Ford dealership couldn’t confirm and referred me to Ford Australia. What followed was an ongoing and frustrating exchange.

Despite clearly explaining, multiple times, that I do not yet own the vehicle, Ford Australia repeatedly requested the VIN and registration of my Everest before they could answer. Each time I responded stating this is a pre-purchase enquiry to help inform my buying decision. Still, no clarity.

When I phoned Ford Customer Service, the representative could only tell me that my enquiry was “being worked on” and could not provide any meaningful information. It felt like asking whether a $3,550 factory option supports a winch was some kind of secret.

To this day, I haven’t received a simple yes or no. As a result, I am left in a position where I either:

Take a $3,550 gamble on a feature that may not do what I need, or

Spend even more on an aftermarket bar, making the original option pack a waste

This level of pre-sales support is very disappointing, especially from a major manufacturer. You would expect their team to be able to answer a basic technical question about their own optional equipment.

Bottom line: If you are considering the Rough Terrain Pack for its off-road practicality, especially for use with a winch, be careful. You may not get the answers you need from Ford before purchase. I recommend doing independent research or considering aftermarket alternatives with confirmed winch compatibility.

Ford Australia Parts Rip Off. A small square piece of trim has detached from the roller shutter in the last week or so through vibration or alike. I called Ford Spare Parts today and was offered / quoted this solution for a A$5.00 part that would cost no more than A$0.05c to produce. "Regarding the square plastic piece you are looking for. Unfortunately that is not a serviceable part and we are unable to get them by themselves. The only part we can get is the entire side rail of the Roller Shutter which is $1108.80 inc GST + fitment cost". The plastic part is seperate to the roller shutter and is just a clip in piece. Again Ford Australia taking the Customer for the proverbial ride.

“Ford Australia refusing to resolve major fault on new car – what are my options?

I purchased my 2020 Ford Explorer brand new, and within just 6 months the transmission failed and had to be replaced under warranty. At 99,000 miles, it failed again, but this time the dealership misdiagnosed the issue, charged me $1,256.35 for an unnecessary axle/actuator repair, and only later admitted it was actually the transmission again.

Despite their service director and team acknowledging the mistake and promising a refund, I’ve received no follow-up, no refund, and no accountability. The entire ownership experience has been riddled with mechanical issues and poor customer service. I would never recommend this vehicle or this dealership. Buyers beware — especially if you're depending on your vehicle for safety and reliability.

Extremely Disappointed – Faulty Engine, Dishonest Conduct, and Appalling Customer Service

I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly.

To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility.

I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls.

I will be taking this matter to the ACCC, NSW Fair Trading, and lodging a formal complaint.

I purchased a brand-new 2024 Ford Transit van, and it has only done around 3,000 km since summer. Unfortunately, the experience has been nothing but frustrating. From the beginning, I’ve had over 25 faults – yes, more than 25 – which is unacceptable for a new vehicle.

One of the most serious issues is that in hot weather, the touchscreen completely stops working. This means I can’t control the air conditioning or other important functions when I need them most – a major safety and comfort issue.

Another ongoing problem is the “low battery charge” warning, which comes up constantly. Sometimes the van doesn’t even start when I turn the key, which is very unreliable for anyone who depends on their vehicle for work.

To make things worse, the service provided by Ford has been far from professional. It’s hard to get proper help or solutions, and it feels like you’re just being pushed around.

If you’re thinking of buying this van for your business, be prepared to spend more time booking service appointments than actually working. I regret choosing this van, and I hope others can avoid the same mistake.