Forest Holidays Reviews 

We were so looking forward to our stay at the Cornwall site. My daughter has been so excited to stay in a tree house! Except it wasn't a tree house at all, just a lodge which was actually fairly run down. The images on the website are misleading. I emailed the company twice with my concerns and had absolutely no reply or response. Terrible customer service and a really disappointing, over-priced stay. Definitely not luxury.

just stayed at the new site at Glentress in Scotland- wonderful break, Harry and Mark were excellent in booking us in and sorting a hot tub issue, went well over and above top customer service!

Lodge was spotless - only very minor gripe was no Wednesday quiz and food offer was a bit hit and miss but it's the 2nd week of opening and this will improve . Would I recommend - well we are booked again for January and November in 2025 so most definite!

Forest of Dean stay. Lodge was filthy, looked tired and lots of broken parts. We went on a girls weekend to relax in a hot tub but ended up being a warm bath due to no jets and lights! took 24 hours for someone to attend and we left 24 hours earlier than planned due to the issues. Emailed complaint over and never had a reply. Waste of money

Deer Park is a beautiful and tranquil setting and we have been for several years. Staff are friendly, chatty and always very helpful. The lodges are perfect for our needs and we always have a fabulous and very relaxing break there

Great location for scenic walks. Accommodation was perfect and very well presented.

First time at this location but about the 8/9th at a Forest holiday location. The cabin was the deepest in the forest of any location so quite isolated from neighbours.
The drive to the lodge is quite long and very potholed, it could do with a bit of maintenance, however if you've got an SUV you're laughing.

When we were there hardly any of the advertised activities were running due to not enough staff, this was disappointing as we usually live going the quizzes in the forest hub. Not like it was out of season either as we've been to other locations later in the year and things have been run.

Beautiful lodges with huge hot tub set in a stunning peaceful part of the forest. Close enough to drive to local areas, right in the heart of many walks and wildlife spotting adventures. The staff were so friendly, dressed up on check in day for Halloween, they all looked brilliant. Everyone was so welcoming, smiling, saying hi to the dog (lots of free biscuits, he loved it.) I couldn't have wished for a better way to celebrate my 50th birthday than here. Definitely a must do is the nocturnal nature walk with Jerry and Prof (barn owl) was amazing, educational, engaging and a not to be missed experience. Holding the owl whilst walking along was the highlight of my daughters holiday. The lodge was clean, tidy, spacious and had everything we needed. We pre bought food hamper, which was well worth the money and all there on our arrival for a much needed cuppa. The bacon and bread were delicious! Food at the retreat was slightly disappointing, the first night we could not get food as they were busy. Good fish and chip shop and chinese just in Coleford, 5 mins away. But the staff were apologetic. Overall an amazing time, saw lots of wildlife, got the whole family off technology and outside, visited some lovely places, Symonds Yat is stunning in autumn. Highly recommend and will booking again for sometime next year. 10 / 10 for lodge, setting and 11 / 10 for staff.

My husband and I have been going to Forest Holidays Keldy and Cropton for over a decade now, staying approximately 15 times in that period.
Firstly the customer service from the staff is always first class. The area is great, it's a great base to explore North Yorkshire and the forest itself if peaceful.

However since covid the level of "luxury" has dropped right off. It feels like the company are simply focusing on expanding into new areas rather than maintaining current lodges. The price point for these lodges is high, with that comes an expectation that unfortunately continues to fall short.

Decor is tired, appliances are tired. Kitchen lacks a full size fridge as an attempt for you to buy their over priced, limited choice food. Mould in all the bathroom areas and showers that trickle. This is not a one off, as I said for the last 4-5 years the quality has just dropped off significantly. I left the holiday feeling ripped off and taken for a mug at continuing to give £1000s to this company.

The entertainment package was lacklustre, hardly anything new in the movies list making it a complete lack of value. The charge for pets is far too high. Food delivery charge is utterly ridiculous.

After 10+ years I think it's time to say no more being ripped off for us and we will be looking elsewhere for our next holiday

Forest holidays are wonderful. I got a log cabin here, and they're spacious, functional and fun. The forest walks are also really peaceful and beautiful - exactly what I was looking for.

My Mrs is an NHS nurse. Unfortunately she contracted norovirus from work the day before we were due to stay, as a special treat for my b'day. Her ward was closed because of the virus, as we explained on the phone, so this was a pretty good and verifiable reason.

Phoned up and tried to explain and hopefully move (not cancel) the booking. Got told that customer service are unable to help, but maybe we could go anyway 💩 Eventually spoke with a "manager" who explained that if she had to do it for us, she'd have to do this for everyone" and that she was "too busy to listen and explain their terms and conditions". Brilliant.

Nice example of shi*ty customer service here. We will never book another break through Forest Holidays ever again. You suck!

The reply below says all.you need to know about Forest Holidays, "we regret we couldn't help". Of course they could have helped! Forest Holidays chose not to help.

Stayed at Cropton, Golden Oak cabin 42 in October. Cabin had everything that you would expect and was lovely and clean. All pre-paid items were already waiting in the cabin. All staff have been lovely but I would like to give a shout out to Claire for making us feel welcome and going the 3xtra mile.

Why neglect the cleanliness!
Group of 10 stayed Blackwood Forest Cabin number 10. Paid over £2,300 for three nights. The stairs to the cabin broken and the handrail very wobbly. Kitchen area black mould on the grouting and tiles. Broken door to bathroom one downstairs. Black and brown dirt on the showers glass doors, in all bathrooms. Hairs inside the drawers in kitchen. Smelly towels in bedrooms. The hot tub was really good and hot, the position of the lodge excellent. But as for the state of the lodge was just terrible for the price paid, but hey learnt my lesson never to go again

Ardgartan Log cabins - beware of nice images online as they do not reflect the actual very poor tired state of the Cabins , furnishings and equipment. Leather sofa had lost is structure , poor state of Decoration , broken BBQ etc
Very disappointed at the Misrepresentation of the units

A huge thank you to the Forest Holiday team for saving our weekend away. The night before we were due to travel to Scotland my husband fell and badly injured his foot making it impossible to drive the 6 hour trip. Leah in the customer service team went above and beyond to make sure we could still have a weekend away together, speaking to management to get our cabin changed to another location that we live much closer too. She even ensured we kept all the little extras we’d added to the cabin and early check-in. I know it isn’t usually possible to make changes on the day of arrival but was very much appreciated as we’d been so looking forward to our trip. I didn’t even mention to her that it was for a special occasion so it really was fantastic service. Arrived onsite and the staff have been equally as friendly and helpful, the cabin is lovely and we’re very happy to have a few days away - even if we are now only
40 minutes from home!

We recently stayed at the Sherwood Forest site for a weekend, a group of 6 ladies. The cabin was lovely, the only downside was the large sofa was extremely uncomfortable, very low and not great for older guests. However the rest was great, as 6 adults were staying it would have been nice to have robes for all of them not just the double room occupants. The setting is beautiful, lots to do and we would definitely recommend the preordered BBQ pack absolutely excellent and try the axe throwing it’s great fun. Would definitely recommend a stay there.

Activities we'll organised and planned
Accommodation was fantastic
Food was adequate but good that dogs allowed in, didn't realise this until our arrival

This is a wonderful place to stay in a great location . The location is very quiet with great views .

Not worth the price.

We spent quite a lot on this weekend break. I felt the staff in the main lodge were friendly and helpful but the overall experience was lacking. When you pay £700+ for a weekend it is not a lot to ask for tea & coffee ready for arrival. A coffee machine. A decent oven. A lodge that isn't creaky and cold.

Location was amazing. Right on a loch at the base of a mountain. BUT where were the things for kids to do? The adverts have kids in them so why is there not a woodland themed park? Nothing much. A slide & a swing would cut it. What about a game of hidden animal carvings for them to find over their stay? Felt like you wanted money for all additional items and as a vege - the menu is terrible!

Very strange place to stay.

Our Golden Oak cabin was clean and well appointed. Not overlooked and had a lovely view of the water and wildlife that used it from the deck area. Perfect location to unwind and relax. Only reservation would be that for a 4 person occupancy over 3-4 days, the fridge could be bigger.

Strathyre is a great place to stay for those looking for a holiday that allows them to be at one with nature. The lodges are well equipped and have those added luxuries of a BBQ and hot tub. Add to this a friendly on site team who are dedicated to making your stay enjoyable then you have the perfect combination