“I’ve had a really positive experience with ForexTrading.com. They’re truly punctual and always take their work seriously. Anytime I’ve needed support, they’ve been there around the clock, ready to h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st of all, John or JJ L was patient, which is very much appreciated; also courteous, sincere & honest. If he had limited knowledge on something, he so informed me, & did not try to BS his way throug... See more
Company replied
Nick has done an amazing job helping me understand the Margin and Pip Calculator. Thank God, every time I called, I just happened to get him on the phone on Thursday, Friday, and today, Monday. Nick w... See more
Company replied
Juan L is a customer service representative (reps) par excellence. He should serve as an archetypal model of how reps should conduct themselves. He is patient and competent, polite and accomodating, t... See more
Company replied
Company details
About FOREX.com
Written by the company
Proud to connect independent traders to the potential of the global markets since 2001
Trade 80 currency pairs and additional products depending on your region
Proven record of strength and stability with a strong regulatory framework; regulated in 5 jurisdictions worldwide including the United States, United Kingdom, Japan, Canada & Cayman Islands
We're a wholly-owned subsidiary of StoneX Group Inc., a Fortune 100 financial giant with revenues exceeding $54 billion.
Trade with the #1 US broker †
† Based on client assets per the 2024 monthly Retail Forex Obligation reports published by the CFTC
OPEN ACCOUNT
DISCLAIMER: Products might vary by region
Leverage Trading Involves Significant Risk or Loss and is not Suitable to all Investors
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United States
- support@forex.com
- www.forex.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Pathetic Service and customer support
Pathetic Service and customer support, very time consuming to open the account compared to the available competitor who are technology driven and efficient, seems forex.com need to upgrade or to have skilled staff.
September 25, 2025
Unprompted review
Reply from FOREX.com
We apologize for the negative customer service experience that you have had with FOREX.com. FOREX.com strives to provide our clients with the most quick and easy trading experiences.
While we strive to make our application process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We understand your frustration in this matter and hope you reach out to our support team with more details. Our support team is available by phone, live chat, or email at global.support@forex.com.
Patient while answering our inquiries
Vincent and Angeline has been very patient in helping me with my set up and answering to my inquires.
Appreciate them much.
Cheers
September 18, 2025
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
customer support was great.
September 11, 2025
Reply from FOREX.com
Your kind feedback really made our day! We are so pleased that our Customer Service team delivered the impeccable service we strive for. Thank you for choosing FOREX.com and for sharing your positive experience with our FOREX.com team!
Terrible experience with the mobile…
Terrible experience with the mobile app.There have been instances when I’m trying to close a position and the platform is unable to execute my order.Went to chat with the support team and they terminated to conversation mid chat without providing a solution or context why this error message was occurring.This is very concerning because there are financial implications to any delays in the execution of orders.
September 16, 2025
Unprompted review
Reply from FOREX.com
Thank you for your review. We’re very sorry to hear our app missed the mark for you. At FOREX.com we always strive to provide our customers with the best trading experience, and it is troubling us to hear that your experience with us did not meet your expectations. We are sorry to learn you’re having issues trading. Would you be able to provide more information on this? Please keep in mind, our trade desk is available by phone whenever the markets are open to assist you with closing your trades. Although our client services team strives hard to provide stellar and timely responses to our clients, we understand that there is always room for improvement. We hope to have the opportunity to help resolve the issue that you have been having with our platform. Our support team will reach out to assist you. Alternatively, for immediate assistance, we recommend that you contact us by phone at 1.908.315.0653. Once connected, press 9 to speak with a representative. Our support team is also available by live chat via our website or email at global.support@forex.com
Great customer service thus far
September 16, 2025
Unprompted review
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Only if you are not withdrawing.
Deposit into my account is instant but withdrawal took a one week for them to process, compared to one hour by another company. Communication had been unproductive, inconsistent and redundant, wasting their time and mine.
The software including the smartphone app have obvious bugs.
Reply:
"deposited funds must be returned to the originating source".
Forex.com has no way to know my original source details because that info was deleted from my account, not by me. Delays were caused purely by Forex.com, my bank had processed the transaction instantly. Service standard set by other regulated competitor is one hour.
September 16, 2025
Unprompted review
Reply from FOREX.com
Thank you for your review. We are disappointed to hear you have not had a good experience trading with FOREX.com. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. Our withdrawal process is as follows: deposited funds must be returned to the originating source. If you add a new bank account to withdraw excess funds, we are required to validate ownership of the account by requesting a bank statement. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. Kindly note that excess funds, or profits, may be withdrawn via bank transfer or wire for which your bank may charge a service fee.
We are very sorry to hear our app missed the mark for you. We're constantly working on improvements, and we would like to gather more information about the difficulties you faced. Could you provide us with more details so that we can address the issue?
For immediate assistance or to discuss your feedback in more detail, we recommend that you contact us by phone at +65 6826 9988. Once connected, press 9 to speak with a representative. Our support team is also available by live chat via our website or email at support.sg@forex.com
I recently come back and I am not very…
I recently come back and I am not very pleased about how to trade on metatrader
September 15, 2025
Unprompted review
Reply from FOREX.com
We are sorry to hear about your subpar experience with us. We hope to hear more about your experience with our app so that we may use that feedback to keep improving it. Please reach out to our support team by email support@forex.com with any issues, comments, or suggestions.
Good customer service and broker
Good customer service and broker. Responsive and efficient. I've been a client for years.
September 15, 2025
Unprompted review
Reply from FOREX.com
Dear Gary Gerasimon, your kind feedback really made our day! We are so pleased that our client services team has delivered the impeccable service we strive for. Thank you for your kind words and for choosing FOREX.com.
I like everything in forex.com but…
I like everything in forex.com but there is something i dont that the minimum deposit is 100 usd i need to tell forex.com to put it less than that like maybe 25 or more please.
September 13, 2025
Unprompted review
Reply from FOREX.com
Thank you for your review. While we take great pride in our platform and services, we appreciate your honest input. All suggestions and comments are welcome and are forwarded to all relevant teams for further analysis. For assistance or to discuss your feedback in more detail please contact our support team directly. Our support email is casupport@forex.com. To have the chatbot connect you with a live person, type in “agent” or "representative." You can also call us directly at 1.855.317.9242 around the clock during market hours.
5 STARS ***** YA HOO!
5 STARS ***** YA HOO!
In the past .... getting assistance from Forex.com "used to be" a hassle of long wait times and no results unless I had an a LARGE trading account, but with a small account it was like out of sight, out of mind ... no longer is that the case. The response was very timely and accurate for my needs and that is all the difference. More trading and less hassle which is 5 Star. Thank you very much for this service. :) ;)
September 10, 2025
Unprompted review
Reply from FOREX.com
Thank you for your 5-star review. Your feedback guides our business and helps us keep improving the service we provide. We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. Thanks for choosing FOREX.com
Reply from FOREX.com
We really appreciate you taking the time to leave us a review. We have passed your comments on to our team.
Didn’t give me a chance enough time to…
Didn’t give me a chance enough time to speak and just sent me this ‘rate the service’ link.
September 9, 2025
Reply from FOREX.com
Thank you for your review. We’re sorry to hear your experience with our team has not been what you had anticipated. Although our client services team strives hard to provide stellar and timely responses to our clients, we understand that there is always room for improvement. We would like to assist you in resolving this issue and addressing your concerns. Our support team will reach out to assist you. Alternatively, for immediate assistance, we recommend that you contact us by phone and when connected press 9 to speak with a representative. Our support team is also available by live chat via our website or email at support@forex.com
Kseniia V was great
September 9, 2025
Reply from FOREX.com
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Reply from FOREX.com
Thank you for your review. We are sorry to hear you have been having trouble logging in to your trading account. We would like to assist you in resolving this issue and addressing your concerns. Our support team will reach out to assist you. Alternatively, for immediate assistance, we recommend that you contact us by phone and when connected press 9 to speak with a representative. Our support team is also available by live chat via our website or email at support@forex.com
Reply from FOREX.com
Thank you for taking the time to share your positive experience with our services. FOREX.com is thrilled to hear that it exceeded your expectations and appreciates your business!
Thanks for your support ,good service .
September 9, 2025
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Out of all the forex brokers I have…
Out of all the forex brokers I have used, Forex.com has the best customer service which is important to me.
September 5, 2025
Reply from FOREX.com
Thank you for your 5-star review! We're so glad to hear you have been enjoying trading with us.
Reply from FOREX.com
We really appreciate you taking the time to leave us a review. If you need assistance, our support team is here to help. We recommend contacting us by phone; once connected, press "9" to speak with a representative. Alternatively, our support team is available by live chat or email at support@forex.com.
seting up an account is simple and the…
seting up an account is simple and the support they gave was perfect
September 5, 2025
Reply from FOREX.com
Thank you for taking the time to share your positive experience with our services. FOREX.com is thrilled to hear that it exceeded your expectations and appreciates your business!
Reply from FOREX.com
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
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