I am unable to use my account with FOREX.com without receiving any correspondence on why this has happened. Apparently I needed to submit some documents. Vincent T was very helpful and gave m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“I’ve had a really positive experience with ForexTrading.com. They’re truly punctual and always take their work seriously. Anytime I’ve needed support, they’ve been there around the clock, ready to h... See more
Company replied
Juan L is a customer service representative (reps) par excellence. He should serve as an archetypal model of how reps should conduct themselves. He is patient and competent, polite and accomodating, t... See more
Company replied
1st of all, John or JJ L was patient, which is very much appreciated; also courteous, sincere & honest. If he had limited knowledge on something, he so informed me, & did not try to BS his way throug... See more
Company replied
Company details
About FOREX.com
Written by the company
Proud to connect independent traders to the potential of the global markets since 2001
Trade 80 currency pairs and additional products depending on your region
Proven record of strength and stability with a strong regulatory framework; regulated in 5 jurisdictions worldwide including the United States, United Kingdom, Japan, Canada & Cayman Islands
We're a wholly-owned subsidiary of StoneX Group Inc., a Fortune 100 financial giant with revenues exceeding $54 billion.
Trade with the #1 US broker †
† Based on client assets per the 2024 monthly Retail Forex Obligation reports published by the CFTC
OPEN ACCOUNT
DISCLAIMER: Products might vary by region
Leverage Trading Involves Significant Risk or Loss and is not Suitable to all Investors
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United States
- support@forex.com
- www.forex.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Using the real-time online chat I TXT…
Using the real-time online chat I TXT with an agent and they were able to assist with some questions on MT4/MT5 US Broker Rules I had to help me configure a Live EA robot and test.
July 8, 2026
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Very slow and bad service
Very slow and bad service. Been blocked from trading for 3 weeks simply because my personal financial information is not updated. Still not resolved after 3 weeks.
July 8, 2026
Unprompted review
Reply from FOREX.com
We apologize for any inconvenience this may have caused you. While we strive to make your experience with us as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and client verification guidelines set forth by our regulator, which help us protect clients and maintain adequate risk capital and regulatory standards. For assistance, please contact our Client Support team at casupport@forex.com or 1-855-317-9242.
I was help by a great knowledgeable …
I was help by a great knowledgeable gentleman he answered all my concerns and help me with all questions i asked
July 7, 2026
Unprompted review
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
My issue was quickly resolved
July 7, 2026
Unprompted review
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Reply from FOREX.com
We really appreciate you taking the time to leave us a review. We take our reputation of being a reliable and trustworthy broker very seriously. Is there anything that would improve your trading experience? Please email our support team with your comments and suggestions at support@forex.com.
The customer service officers are…
The customer service officers are professional and able to solve the problem timely. The app/platform user interface could have been better though.
July 7, 2026
Reply from FOREX.com
Thank you for your review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback. What can we do to do improve your trading experience? Please email our support team with any comments and suggestions at support.sg@forex.com.
Reply from FOREX.com
Thank you Rene, for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Reply from FOREX.com
We are grateful that you took the time to share your review with us. We will make sure your customer representative Vincent receives your kind feedback.
Martin accurately identified the issue…
Martin accurately identified the issue and resolved it efficiently. He also followed up to make sure the problem was completely resolved. Thank you!
July 2, 2026
Reply from FOREX.com
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we agree, Martin is truly an asset to our customer service team!
GOING GOOD SO FAR VERY SUPPORTIVE
July 3, 2026
Reply from FOREX.com
We really appreciate you taking the time to leave us a review. FOREX.com is thrilled to hear that it exceeded your expectations and appreciates your business! If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance. Our support email is support@forex.com and you can also call us at 1-877-367-3946
Unable to open positions
I am unable to use my account with FOREX.com without receiving any correspondence on why this has happened.
Apparently I needed to submit some documents.
Vincent T was very helpful and gave me an option on how I can respond.
I am happy with the help I received but my issue is not resolved.
----
2:10 pm
Appreciated the quick turn-around including Vincent's call with the advice that I have access to my account.
I have updated my review on this basis.
Thank you Vincent T!
July 2, 2026
Reply from FOREX.com
Thank you for your review. We are glad we were able to resolve your issue at this time. If you need further assistance, or to discuss your feedback in more detail our support team is available by phone at 1800 354 182, live chat via our website or email at support.au@forex.com
Reply from FOREX.com
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we agree, Vincent is truly an asset to our customer service team!
Excellent!!!
August 29, 2025
Unprompted review
Reply from FOREX.com
Dear Abel,
Thanks for taking the time to review us. We appreciate your effort and are glad you had a good experience!
Needed technical assistance
Needed tech assistance getting my account created, funds deposited & trading platform activated. Vincent T was patient and helpful and we resolved everything very quickly.
June 25, 2026
Reply from FOREX.com
Thank you Dennis, for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
The service on call person was really…
The service on call person was really good attended and kind , also helpful I really appreciate work with this person and absolutely we need more like him.
June 23, 2026
Unprompted review
Reply from FOREX.com
Thank you Gabriel for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
He helped me figure out how to reset my…
He helped me figure out how to reset my password
June 23, 2026
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
I got a quick reply all the time to my…
I got a quick reply all the time to my questions and support assitade me all the way until some issues got fixed and resolved.
June 21, 2026
Reply from FOREX.com
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. FOREX.com appreciates your positive feedback!
Reply from FOREX.com
Hi Obada! We are so glad that our services met your needs. Thank you for your kind words and continued support of the FOREX.com team!
Vincent T was really helpful and very…
Vincent T was really helpful and very informative, kind and professional when helping me.
June 22, 2026
Unprompted review
Reply from FOREX.com
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we agree, Vincent is truly an asset to our customer service team!
Terribly horrible customer service
Terribly horrible customer service. Snail pace response. Account opening especially joint account can takes months which is frustratingly long . And the best part is they don’t even update on what’s happening. This review is for their customer service. But their website and ease of trading is top notch . User friendly and minimal learning curve.
June 13, 2026
Unprompted review
Reply from FOREX.com
We apologize for any delays in response and are sorry to hear your experience with us has not been what you expected. Although we take pride in the services that our support team offers, we understand that there is always room for improvement. There were responses sent to you requesting clearer documentation required to proceed with your application.
While we strive to make our application process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) guidelines set forth by our regulator. We are required to validate all financial information for the security and safety of your funds and account.
For assistance, we recommend that you contact us by telephone and press 9 to speak with a representative. Alternatively, our support team is available via live chat or email
We hope to hear from you soon. Our support team is available by phone (1-877-367-3946), live chat, and email support@forex.com.
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