FOREX.com Reviews 

Nick S. was very kind, helpful, and knowledgeable. He answered my questions promptly and made sure I understood everything before the chat session ended.

The agent was efficient and was able to quickly provide precise and helpful answers to my questions.

Very friendly and professional customer service. Kseniia was very helpful in resolving my issue. Thanks Kseniia.

It was fast support time getting back to me and everything was resolved quickly

all my life ive never had such quick, responsive customer service. solved whatever i wanted to be solved.

I genuinely get the right help. The agent was very helpful.

Was able to understand what they were talking about.

agent was helpful and provided necessary information and assistance

Whenever I have a question or a concern, I can connect to an agent almost immediately, that way I don't have to become too overwhelm over the situation, especially being new in the trading industry. So far I have all my concerns addressed with clarity.

Vincent is a great he helped me in all aspect i need. He is very passioned and professional

Excellent Company, better than dealing with even discount brokerages. The employees are so helpfull and patient. I will say they are # 1, RBC dominion securities #2 and Scotia I trade #3. Thanks all, just my thought. My independent opinion, it will be your experience.

Everything works pretty well, low spreads and no fees. They are on MT5 & Tradingview, so autotrading is possible. The only feedback I have are the ”Daily confirmation” trade report emails that one cannot opt out of.

very helpful and works fast to as with the inquire.

Vincent on 2 separate occasions has been very helpful and patient with me. I trade stocks but have never tried Currency.I have a lot of learning to do and being a senior it has been difficult but interesting. I bought a Robotron hoping it would make life easier but no. I hope to get things set where I can trade with real money and fully understand everything that is going on.

I am a client of FOREXcom in the China region. I have opened four MT5 trading accounts with FOREXcom, namely 24825302, 24860862, 24576736 and 24910022. I only use one account for each transaction.

Before and during trading, FOREXcom customer service only repeatedly informed me that the platform would execute forced liquidation when the account margin level fell below 100%. However, they never warned me that forced liquidation might not be triggered even when the margin level was below 100%, and that the client’s losses could far exceed the principal, resulting in a negative account balance, which the client would be held responsible for regardless of the amount.

After the gold market opened on February 2, 2025, my account 24825302, which held long positions worth over two thousand US dollars, suffered a total loss instantly, and a negative balance of more than 19,000 US dollars was generated on the account. According to FOREXcom’s previous statement that “forced liquidation will be executed when margin level is below 100%”, at least part of my principal should have remained. In reality, the platform not only wiped out all my principal, but also left me with a debt of more than 19,000 US dollars.

Afterwards, I communicated with FOREXcom many times, but their attitude kept changing: initially stating that “the client may apply to write off the negative balance of this account”, later retracting this and refusing to write off the negative balance, and finally demanding that I fund the account to cover the more than 19,000 US dollars debt.

What is even worse is that without any prior notice or subsequent notification, FOREXcom arbitrarily transferred a total of 5,659.83 US dollars from my other three accounts to this negative balance account. As a result, all my principal and profits on FOREXcom were reduced to zero.

I sent an email inquiry regarding this matter, and they twice promised to reply within two business days, but have not done so to date. During this period, after I stated that I would file a complaint against their China-region customer service channel, the customer service phone number was immediately hidden.

FOREXcom’s above-mentioned acts are opaque in process, non-standard in handling, and dishonest in communication. I hereby remind all fellow forex traders to stay vigilant, prioritize fund security, and choose trading platforms prudently.

Furthermore, I strongly urge FOREXcom to remind clients before registration or at the latest before deposit that losses incurred during trading may exceed the principal by ten times, dozens of times, or even more, and that such losses must be fully compensated by the client.

Vincent was very helpful. He was patient and attentive.

Vincent T., whom I chatted with, has been a very intelligent, knowledgeable, and problem-solving individual. He immediately understood my problem and found a solution. The issue I wanted resolved is now settled. I am very pleased. This person is a great asset for Forex.com. Thank you all.

I reached out for help and did not have any wait time. Agent Kseniia was wonderful at helping me expedite my info. Very friendly and professional!

It been a week since request a withdrawal my money and still waiting