Forsyth Glazing Reviews 

Friendly staff in the showroom and lovely glaziers who did a fantastic job.

Excellent service and great product!

I have never experienced such bad customer service from any company in my life. We first used this company a couple of years ago. They were horrendous to deal with then but we thought it might be new staff and a one off so we will give them another try because we wanted the same mirror doors as we had moved house. When we went into the store, we seen that Sandra was still there and she was really abrupt with a customer and I said to my wife, this is going to be a nightmare again. To put you in the picture. The first time we used them our hallway and bedroom had just been decorated with new skirtings and door facings installed . The new mirror doors came out and the doors had bars on them that were meant to be equally spaced. once they were installed the bars didn't match up and some of them were damaged but no wonder they were damaged as the fitter was hitting them off every door frame in my hall way. I ended up having to repair 3 of my door frames in the hallway and there was 9 dents in my bedroom ceiling that needed filled in and painted again. The doors all in went back and forward about 4 times to get sorted. This time around, the doors came , some of them where white, they came with a purple dye all over them which myself and their driver tried to wipe off to no avail. I installed them myself this time as there was 3 rooms getting done and I didn't want them wrecking the 3 rooms. Again the doors went back and forward for various issues as in black permanent marker over the white doors, more purple dye again, the bars not matching up, a cracked bit of mirror. To me its not rocket science to measure things out. If the bars are meant to be equally spaced it means they should be the same size. My 8 year old son could measure them better . I actually asked if they get checked before they get sent out and the decent driver said yes they are meant to , so how can they get them so wrong. There was some times as much 8cm of difference in the distance in the bars. I don't know if the guy that measured them was blind or drunk but it there was something far wrong. Then one day a different driver came with a stinking attitude towards my wife which is unacceptable. They had to take the doors away again because of some problems again and then they told me that if we weren't happy with the doors again they weren't doing anything to fix it. They then sent the doors out with a big dent in the back of 1 one of them. When you are paying more than £3000 for doors, they should be perfect or at least near enough perfect, once they have your money they aren't interested. They try to make you feel as if your the problem because they can't do the job right. I know if it was my company. I wouldn't be happy with my staff sending out goods that aren't fit for purpose and if my staff spoke to customers the way they do in that place, I would sack them on the spot. They waste that much time messing them up instead of taking their time to get it right. They should also try and protected them with something other than a flimsy bit of tape, no wonder they are constantly coming out damaged. Overall, a very disappointing experience. I don't usually write reviews but If I can stop one person wasting there money ,time and effort with this company then it was worth the time to write it.

Great company friendly helpful staff great products always feel welcome every time I go

Excellent product. Correctly measured.
Fitting took 2 trips as first crew couldn’t fit as they said tap was in the way. We paid a plumber to remove & refit tap. Apart from that unexpected extra expense we were v pleased with end result.

The company came out, measured up the glass, went away then returned and fitted the glass into the door once it had been ordered. The men were very professional and quick. I thank them.

Glass was easy to order online and was ready for pick up in a few days. Counter staff were excellent and very helpful. Order was well wrapped for collection. (They even gave my car a push when it wouldnt start!)