Honest real person review - possibly the best casino ive played at, been pretty consistent the last month. Havent hit vip status yet and even without the baseline whatsapp chat has been extremely gene... See more
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beyond all the usual popular slots every casino site has .. they actually offer a whole category of exclusive games you can’t play anywhere else .. the graphics and themes on their original titles are... See more
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Scam! Real player here, so I deposited money and opted to withdraw... Typical scummy casino, said I need to wager another $100 dollars before I am able to withdraw. DO NOT USE THIS CASINO!
When I first tried depositing, my bank flagged the transaction since it was my first time. Mark from support actually called me to help. He was very patient and friendly while guiding me. The site its... See more
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Company details
Written by the company
Step into the realm of Fortune Play, where every player is destined for a winning experience. Our fully localised platform offers leading payment options, including fiat and cryptocurrency, complemented by our dedicated around-the-clock customer service. Get ready to be treated like royalty through our exclusive loyalty program, where daily, weekly, and monthly cashback rewards await. Or, step up your game and gain access to our invite-only VIP club, where you'll truly lead the pack. Join us now and discover firsthand why Fortune Play reigns supreme in the world of online gaming excellence.
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3.3
Average
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Reply from Fortuneplay
Dear Guillaume,
Thanks! Glad you're enjoying the games!
Best regards,
The Fortune Play Team
I really do like this site but the chat…
I really do like this site but the chat wait time is unbelievable! I have waited for over half an hour because they have not added my bonus to my deposit. It has happened a couple of times now. It isn't worth returning to and this will be my last time.
August 13, 2025
Unprompted review
Reply from Fortuneplay
Dear Helen Maslyk,
Thanks for your feedback! We always do our best to respond as quickly as possible. If you need help, please email us at vip@fortuneplay.com and we’ll be happy to assist you!
Best regards,
The Fortune Play Team
I invested over $600 on this website
I invested over $600 on this website, but when I attempted to withdraw my funds, it initially indicated that my account was locked. Subsequently, I was informed that due to having a bonus, I was unable to withdraw my funds. After canceling my bonus, I discovered that my entire $600 investment had disappeared. This situation appears to be a scam.
June 20, 2025
Unprompted review
Reply from Fortuneplay
Dear Ak Goyal,
We're sorry to hear about your experience. Please reach out to us at vip@fortuneplay.com for assistance and clarification. We're here to help resolve this issue.
Best regards,
The Fortune Play Team
Any site like Fortune play is horrible
Any site like Fortune play, affiliated with Curaçao gaming license will do everything they can to take their time in paying you. Their excuses are pending approval, proof of payment when it’s done via e-transfer, bill payments, proof of address, identification, then once you get passed all that, it will take up to 24-72 hours based on Monday to Friday, 9-5 type. Please read the small prints of where they get their gaming license, when trying new sites. Curaçao is the worse, because it’s an off shore gaming licence and the cheapest. Fortune Play will never get a dime from me once I get my winnings. Pay them via e-transfer and yet the can’t do the same. There are a few other sites out there that pay you the same day, even within the hour via e-transfer. This site is horrible. They also stall to close my account. Places like Tonybet, Betty’s Casino, and Roolio, pay you the same day and sometimes within the hour with no hassle. This company needs to learn a thing or two from them.
Update, now they are trying to lock me out of my account. Good thing my password is linked to my face in my phone. Very shady.
June 1, 2025
Unprompted review
Reply from Fortuneplay
Hello Charlene Quinney,
We’re sorry to hear about the difficulties you’ve experienced. Providing timely payouts and a smooth gaming experience is a top priority for us, and we regret that this was not reflected in your experience. We take your concerns seriously and want to work with you to resolve any issues as quickly as possible. Please contact our support team at vip@fortuneplay.com with your account details so we can investigate and assist you directly. Thank you for your feedback—we appreciate the opportunity to improve and hope to restore your confidence in our service.
Best Regards,
The Fortune Play Team
Difficult withdrawals
Casino and games are good. The problem is starting when you want to withdraw your funds! It’s always so hard and even when I was playing with them for a long time and pass the verification process on the next withdrawal they sent me the message that I need to send them a picture of my credit card with my name and all the information or some documents from my bank. So it’s basically very hard or not possible to get your funds back. It’s ridiculous!
May 1, 2025
Unprompted review
Reply from Fortuneplay
Dear Vojtech Rimal,
Thank you for your feedback. We're glad you enjoy the games, but we're sorry to hear about your withdrawal experience. We take this seriously and encourage you to reach out to us at vip@fortuneplay.com we can help resolve the issue as quickly as possible.
Best regards,
The Fortune Play Team
Won 8000 dollars
Won 8000 dollars
And They refused pay out came up with shit excuse saying that I was in breach of Terms and conditions
These people are scammers
Furthermore they insulted me by giving me back my original deposit
April 29, 2025
Unprompted review
Reply from Fortuneplay
Dear CK,
We're sorry to hear about your experience. We take terms and conditions seriously to ensure fair play, but we understand this can be frustrating.
If you need any assistance, please contact us at vip@fortuneplay.com and we will do our best to explain everything and assist accordingly.
Best regards,
The Fortune Play Team
DO NOT DEPOSIT EVEN $1 INTO THIS…
DO NOT DEPOSIT EVEN $1 INTO THIS SCAMMING PEICE OF ABSOLUTE CRAP COMPANY. Deposited $100. Balance was then $200 thanks to their so called bonus. Got it up to over $300. Logged in and bam balance is under $100. Emailed them saying you have taken my money and I'd like it back. They gave it back to me. Then it happened again. Got the balance at $290. Logged in and boom my balance was only $84. Spoke to them and they said that they took the so called bonus off me and the winnings also. I said to them if you're going to do this then don't give a bonus if you're just going to take it away. They will also take away your winnings, which is an absolute disgrace. Absolute corrupt piece of you know what company, bunch of scammers. My balance is back up to $100 so I'll be withdrawing it (if they even let me that is) and closing the account as they are just a bunch of rip off merchants. People reading this you have been warned!!!
January 29, 2025
Unprompted review
Reply from Fortuneplay
Hey Shelby,
We appreciate your feedback and understand your frustration. Our bonus terms and conditions outline how bonuses and associated winnings are managed, including wagering requirements and eligibility criteria. We encourage all players to review these terms to ensure clarity on how bonuses work.
That said, we’re sorry for any confusion or frustration you experienced. If you believe there was an issue with your balance or bonus removal, we’d be happy to review your case further. Please reach out to our support team directly at vip@fortuneplay.com so we can assist you. Our goal is to provide a fair and transparent gaming experience, and we appreciate your input.
Best Regards,
The Fortune Play Team
Just got scammed
Just got scammed, Deposited 200 NOK and managed to play it up to 3200+- NOK, Was of the site for 30-45 min and came back to only having 645 NOK in the balance. Support only gave some dumb exuse and couldn’t help. Suddently my game history was deleted…
I do not under any condition reccomend this site.
January 10, 2025
Unprompted review
Reply from Fortuneplay
Dear Morten,
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please contact us directly with your account details at vip@fortuneplay.com so we can investigate this matter further. We take such concerns very seriously and want to ensure every issue is thoroughly addressed. Thank you for bringing this to our attention!
Best regards,
The Fortune Play Team
The site might be a scam
The site might be a scam. The issue is getting money out. I understand KYC is important but they you also know when a casino ask for weird stuff its not good. Then you have withdraw pending for days which is also a bad sign. These two things is enough for me to stop playing on the site. You need trust when playing on these sites. So now its been pending for 2 days and can cancel if I want. This is just bad design when approvals take so long. It got even worse now that they cancelled the withdraw again and told me "its the provider". 2 times this happened and they just said "try again"
December 16, 2024
Unprompted review
Reply from Fortuneplay
Dear Sam,
Thank you for sharing your concerns. We sincerely apologise for the experience you have had regarding payouts. Ensuring a smooth and transparent process for our players is a priority and we understand how delays can be frustrating.
Our KYC (Know Your Customer) procedures are in place to comply with regulatory requirements and to ensure the safety of your funds. However, it is never our intention for this process to feel excessive or unclear.
Please contact us at vip@fortuneplay.com and we will prioritise your case to expedite a resolution. Your trust is incredibly important to us and we would love the opportunity to reverse this experience.
Best regards,
Fortune Play team
Awful scam casino
Awful scam casino. They will come up with anything not to pay out your winnings. Rejected my $4900 withdrawal because I “exceeded their maximum bet limit” which they state in their website apparently but I have yet to see where that is. They confiscated my winnings and left my $50 deposit. I’d rather have my $50 refunded.
December 10, 2024
Unprompted review
Reply from Fortuneplay
Hello Desmond Carney,
We’re sorry to hear about your negative experience and understand your frustration. Our terms, including the maximum bet limits, are in place to ensure fair play and are outlined on our website.
You can find information regarding the maximum bet in our Bonus Terms and Conditions page under 2. Wagering....2.2. The maximum bet while wagering is 7.5 CAD, or currency equivalent, unless otherwise specified. The maximum bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game). Breaching the maximum bet rule leads to all winnings from the bonus confiscated.
Regarding your withdrawal, we’d like to review your case to ensure everything was handled correctly. Please reach out to us at vip@fortuneplay.com with your account details, and we’ll investigate further. If there’s any possibility of resolving this to your satisfaction, we’ll do our best to assist.
Best Regards,
The Fortune Play Team
Reply from Fortuneplay
Hello kibhdviv,
Thank you for sharing your thoughts with us.
We strive to offer the highest level of service and look forward to meeting your expectations. Best wishes for your future endeavors!
Best Regards,
The Fortune Play Team
Not Recommended in 2024
Required documents were all verified prior to requesting withdrawal.
Went to request a $800.00 withdrawal.
Website main page states 24hrs Maximum Pending and instant Skrill withdrawal.
I have waited almost 2 days.
Same copy paste live chat answers, they wont even look into the issue and fix it.
Banking at most casinos need to be quicker these days, and some succeed in this area, but this site is not the place to play in 2024.
For most players who want a good experience from start to finish, look elsewhere.
Dama NV casinos like this one need to lift their game.
May 25, 2024
Unprompted review
Reply from Fortuneplay
Hey Hiredblade,
Thank you for your feedback!
We want to help make this right! We take our customer feedback very seriously, and it doesn’t sit well with us that you had this experience.
We understand that waiting for a withdrawal can be frustrating.
I can assure you that we are always doing our best to process the payments as fast as possible.
Our process includes multiple steps to ensure both security and accuracy. This involves identity verification and payment processing through our system.
When you have a moment, please contact us at vip@fortuneplay.com and we will investigate your case.
We strive to offer the highest level of service and look forward to meeting your expectations.
Best regards,
The Fortune Play Team
Made a deposit and won 5000 site…
Made a deposit and won 5000 site state's 1 to 3 days for it to be processed, all documentation has been submitted and verified, withdraw is still pending after day 3 and they cannot give me a time frame on how long this will take as there is delays. Starting to think it is a scam and thay I will not receive the funds.
May 17, 2024
Unprompted review
Reply from Fortuneplay
Dear Derek,
Thank you for your review!
We understand that waiting for your withdrawal can be a bit frustrating.
To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system.
Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
If you have any questions or concerns, you can always contact us at vip@fortuneplay.com and we will be happy to assist you!
Best regards,
The Fortune Play Team
Hello so i made a deposit on The 14.05…
Hello so i made a deposit on The 14.05 i managed to withdraw 640€ IT Took them 1-2 hours to decline The payment and i was asked to send in additional documents Even though My account was already fully verified i Then sent them The missing document shortly after and they approved IT quite fast but still didn't accept My withdrawal it has now Been pending For 29 hours.this casino Will do everything in their Power to not pay you.they always find new excuses Even when ite says in their terms that they process within 24 hours.please stay away from this casino.its a scam
May 14, 2024
Unprompted review
Reply from Fortuneplay
Dear Mikael,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve faced. We understand how frustrating delays can be, especially when you’ve already provided the necessary documents and are expecting a timely payout.
While our goal is to process withdrawals as fast as possible, there can sometimes be unexpected delays due to additional security checks or high withdrawal volumes.
We assure you that we do not intend to withhold your winnings and are committed to paying out all legitimate withdrawals. You can contact us directly at vip@fortuneplay.com and we will be happy to assist you.
We appreciate your patience and feedback as we work to improve our services.
Best regards,
The Fortune Play Team
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