Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the spe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任. Excellent service, quick response, and superb warehouse management. Responsible. 我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司 I'm only reviewing this after using it m... See more
Company replied
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communica... See more
Company replied
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings... See more
Company replied
Company details
- Freight Forwarding Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Package locker
- Shipping and Mailing Service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Not recommended for larger volumes
I have ordered over 100 parcels through Forward2Me, so I feel I can give a fair assessment. For 1–2 small packages, the service is okay. However, as soon as it comes to larger shipments, multiple parcels, or pallets, things go downhill quickly.
The support is slow and often unresponsive. Getting a quote can take up to two weeks, and when it finally arrives, the prices are not competitive with the market. On top of that, there are often days without any reply at all, only to then receive an automated email asking whether the ticket is still open. That's not the kind of customer service I expect, especially as a long-term customer.
I will ship out the parcels I still have stored with them, but after that I'll be looking for a different forwarding provider. Unfortunately, I cannot recommend Forward2Me for anyone dealing with more than just the occasional small package.
Best regards,
Brian
April 13, 2026
Unprompted review
Reply from Forward2mе
Hi Brian,
Thank you for taking the time to share such detailed feedback, and I’m sorry to hear about your experienc, particularly around larger shipments and the delays you’ve described with support and quoting. This is not the level of service we aim to provide, especially for long-term customers.
I’d really like to look into this properly and understand exactly what happened in your case so we can investigate and address it directly.
Unfortunately, I’m not able to identify your account from this review alone, please could you contact us with your account details, registered email or recent shipment references? I’ll personally ensure this is reviewed and followed up.
Thank you again for the feedback, and I appreciate your patience while we look into this.
Kind Regards,
Tracy
Thank you Jus for your very quick help…
Thank you Jus for your very quick help solving my missing package, on Sunday!!😉
April 12, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind words! Really glad Jus could help get your missing package sorted quickly. Appreciate you taking the time to leave a review.
Elvie
Elvie, was really helpful and provided the exact information I needed. As a first time customer this was really valuable to me. I will definitely recommend.
April 13, 2026
Unprompted review
Reply from Forward2mе
Thank you very much for your kind feedback.
We’re really pleased to hear that Elvie was able to assist you and provide the exact information you needed. It’s especially great to know that your first experience with us was a positive one.
Excellent service
Excellent service, Jamie help me to solve question about sending packages, i really appreciate!
April 10, 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind words!
We’re delighted to hear that you had an excellent experience and that Jamie was able to assist you with your questions about sending packages. We’ll be sure to pass along your appreciation to him.
A very good forwarding company
I have used their services a couple of times, super easy, low prices and when I needed their assistance, in their US warehouse, Aimee was there to help and fix everything. Will use their services again, the easiest way to buy from US and UK when the seller doesn’t post to your country. And with F2ME (when it can be used), at very good prices.
April 10, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind feedback. We’re really pleased to hear that you’ve found our service easy to use and good value, and that Aimee was able to help you when needed in our US warehouse. I’ll be sure to pass your comments on to her.
We really appreciate your continued support and look forward to helping you again in the future.
Five-Star Service! Fast, Professional, and Simply Phenomenal!
I am beyond impressed with the service I received at the Forward2me USA warehouse! My package arrived and needed to be expedited for shipping immediately. The speed with which they handled my request was absolutely incredible. I want to give a huge shout-out to Jus, who was a total superstar in assisting with my inquiry! Jus made sure everything was processed seamlessly and kept me updated every step of the way. If you want a forwarding service that actually cares about your time, look no further. Thank you, Jus, and thank you, Forward2me!
April 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
I would use again
The processing time didn’t take longer than a few days. Very easy to work with. I don’t know about customer service since I didn’t need it. Shipping was very fast but expensive.
March 27, 2026
Reply from Forward2mе
Thank you for your feedback.
Due to recent changes in US import rules, we’re currently not able to offer postal services for low-value shipments to the US, and options are now limited to express courier services.
We always try to keep shipping as cost-effective as possible, but for smaller parcels this can sometimes mean the prices are higher than expected.
For future shipments, it may be worth consolidating multiple items into one parcel where possible, as this can help provide better value for shipping.
If you ever need any help with this, we’re happy to assist.
Amazing Support!
Tracy from F2M has been nothing but amazing, she handled by issue from A-Z with nothing but swiftness and care, would use the service again in the future for sure!
March 13, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to leave your feedback, and I’m really sorry for the frustration and inconvenience you experienced. We also apologise that your message wasn’t followed up while the agent was on leave, this is not the level of service we aim to provide.
I understand how concerning it must have been not receiving updates on your shipment.
In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.
For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.
That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.
We will also follow up with you directly by email so we can look into this properly and help resolve the situation.
Kind Regards,
Tracy
Very satisfied
Forward2to me sent me a photo of my box before ship it to me. The deliver was relatilvely quick (from UK to north Italy) and the box was in perfect conditions.
March 26, 2026
Reply from Forward2mе
Thank you very much for your feedback. We’re really pleased to hear that your parcel arrived quickly and in perfect condition, and that you found the pre-shipment photo helpful. We appreciate you choosing Forward2Me and look forward to assisting you again in the future.
Forward2me Customer Service Support
I received Customer Service Support from Joyce at Forward2me and am very happy with the Support Joyce provided to me, she was quick to respond to my inquiry with professionalism & with exactly the resolve I needed & I appreciate that! Thanku Joyce
April 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
Reply from Forward2mе
Thank you for your feedback! 😊
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
非一般的服務好
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
March 24, 2026
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
Reply from Forward2mе
Thank you for your great feedback. We’re really pleased to hear you found our service fast and reliable — we really appreciate your support.
Reply from Forward2mе
Thank you for your review, your feedback is really appreciated.
Amazing Service
Needed to get a big bulk of car detailing products and used Forward2Me to ship them. Of course since it's liquids I had to submit some paperwork. I was in constant contact with Aimee and she helped me very fast and I got everything hassle free. Delivered the items to the German warehouse. Will definitely use again in the future
March 31, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
THANK YOU Aimee and Joyce FOR YOUR…
THANK YOU Aimee and Joyce FOR YOUR EXCELANT SERVISE
March 1, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
Punctual
Punctual, great reply reaction time. Miaco from Germany's support was fantastic!
March 30, 2026
Unprompted review
Reply from Forward2mе
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Perfection
They are an excellent company—attentive at every step of the way. Throughout the entire process, they send you regular email updates so you always know where your package is. If you are outside the USA and need to make a purchase, they are the best option; they have locations in Germany, the UK, and Japan. I recommend them 100%.
March 21, 2026
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
Probably won't use them again
Edit, I was going to remove an additional star, as I just received an Ai slop email in response to this review, trying to but not actually addressing any points made in this review. However, for taking delivery and forwarding safely, that's worth two stars at least.
I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be
March 19, 2026
Unprompted review
Reply from Forward2mе
Hi Chloe,
Thanks for the feedback.
We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.
I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.
We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.
We use templates to speed up replies, but we are real human.
Best regards,
Excellent service and super fast delivery
My package arrived in perfect condition and incredibly fast. The packaging was exceptional — extremely well protected and handled with great care. I’m very satisfied with the whole experience and I highly recommend Forward2me to anyone looking for a reliable forwarding service.
March 22, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your wonderful feedback! We’re thrilled to hear that your package arrived safely and quickly, and that our packaging met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
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