Forward2mе Reviews 3,634

I am the client, and my purchasing agent has been chasing for over a month. I will begin legal proceeding with-in 7 days. I will not only be coming for a resolution, but make every effort to ensure these types of scam companies are called out. I also believe TrustPilot needs to find a way to verify that these 5-star reviews are actually genuine. Lorrie Bradwell posted on March 3rd, and no response. She started doing follow-up on Feb 17th and she has yet to receive a response.

Thanks so much for your help and good service

Very bad service and more expensive

i had two parcels of mine that were delivered at the old address in the USA, and i let the UK team know about that, the UK team were very patient and held my hand all the way especially Honey, she kept me updated on the progress to retrieve my parcels at the old warehouse in the USA. I am happy to tell that both my parcels were successfully retrieved and Honey to the end of the retrieval into my correct USA address is still checking if everything is in line. I am a proud client and really appreciate the dedication the UK team are to their serving their clienetelle dilligently and garcefully so. this review is extended to the rest of the team in the UK office, that includes Maricris, Bridgette and Vanessa

I’m very impressed with their fast response and the way they handled everything so carefully despite being very busy. As a first-time user of international forwarding, I was a bit nervous, but their constant email updates made me feel very secure. Thank you for the amazing support!

UPDATE 19-03-2026: Joyce came back with a generous refund offer which I accepted. Case closed. Given the value of the refund I have changed the rating.

UPDATE 17-03-2026: The same forward2me rep came back a few times last week asking if I would increase my Trustpilot rating. The parcel arrived on Friday & the x3 CO2 cylinders from the tyre kit are missing. I mailed them but they have reverted to not bothering replying.

My check of the documents on this parcel shows no such dangerous goods classification, so they literally decided to send 'dangerous goods' as regular goods since there was a trim utility blade in the tyre kit & the CO2 cylinders in the airbag jacket.

MY impression remains, the classification of parcels is to justify expensive FedEx quotes which are completely disassociated from any economy quotes given by their calculator. While it is conjecture I would assume there is pressure to classify parcels like this where the most profit lie.

Really the passion in following up by the customer success team is all about their social rating.

UPDATE 09-03-2026: A representative stepped in on Friday probably due to Trustpilot review. They organised a DHL 'Economy Select' shipping option: €108.45

I have not been told if any items were removed from the parcel for this or if the 'dangerous goods' classification still stands, the price breakdown itemisation marks this as €0.00.

I won't be able to update on that until I receive the package...if I receive it, at which time I'll update this review again for fairness.

For €108.45 I expect to get everything that arrived originally.

It's still a very expensive delivery service whichever way this pans out. You should not have to drag these things into a public review to get a semblance of fair play.

At the end of the day fc-moto could make these exact goods take the same route for €17.99.
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Pricing from Germany to Ireland calculator looks great. But in practice you need to VERY careful about what your package contains. If anything on the dangerous goods list is found you get a 'dangerous goods' classification & you will enter a slow, untransparent process of exorbitant shipping offers with unanswered questions.

My parcel contained a tyre repair kits with x3 16gm CO2 canisters - the ones which fit in your hand & go in sodastream makers, refill bicycle tyres. It's the air you breathe out in compressed form, there isn't really a safer gas/size.

The other thing my parcel contained was a motorbike airbag, again this has x2 compressed CO2 canisters.

Now I'm not arguing that these can legitimately be marked 'dangerous goods' but retailers simply don't have this expense in Euro shipping & do not have the margin to swallow costs like this so there are other options just not here.

Apart from that they was a small bag, a lever & thermal shield -

Weight (kg)
4.12
Dimensions (cm)
42 x 61 x 21
Value
€400.22

Support came back with these quotes
DHL Express Worldwide €237.02
FedEx International Priority €130.26

Yet their own pricing calculator says price a parcel of the same weight & dimensions going from Germany to Ireland containing a laptop with battery (also dangerous goods) it costs €59.77+VAT = €73.52

I asked for an option that is more reasonable like this - economy / by road / limited quantity with the DHL surcharge €25/€27

Article (no links allowed)
16574578080796-Can-you-ship-dangerous-goods-from-the-Germany-Warehouse

This was completely ignored by support along with any request for a call to discuss.

Had I bought the same contents from fc-moto.de(the airbag was €80 more expensive than the one I sourced & had sent to to forward2me) the shipping is listed at €17.99. They are a huge moto retailer who would absolutely be certified in sending batteries etc, I have used them in the past for batteries, they partner with DHL as forward2me do.

Yet forward2me gave no DHL option, despite DHL being specifically noted in the linked article about dangerous good. No economy option was given.

So think twice before you order that thing with a small gas cylinder or a electronic device with a battery, you will find it difficult to save any money.

Their US warehouse is disastrously slow. The basic concept of the service seems great, but they just can't seem to actually process the packages through.
I had one package take 3 business days to get through their process, now a second package is already taking over 1 full week.
I'm not even having them combine packages or anything, would just want them to stick a new label on and ship the package straight out.
Having complained to their support, the response was simply "sorry, we received lots of packages".

I'm extremely dissatisfied.

Update: The package eventually shipped out the day after my initial review and arrived 3 days later. So the processing took overall 6 business days or 8 calendar days. The package ultimately sat longer in Delaware than the combined shipping time from China to Delaware and then from there to Europe.
The repacking added an extra layer of cardboard, but the original box was sturdy enough, I still don't think it was really necessary.
As a goodwill gesture, apologising for this delay, I was refunded the cost of this package's forward shipping. So I do at least appreciate this recognition, that the processing should not take this long and hopefully it will get better in the future.

Update2: In light of an outcome, that was ultimately good, other than the timeline and the assurances for better performance in the future, rating changed.

I had a wonderful experience with customer support. Nica was very helpful in resolving my shipping issue in no time. Thank you!”

Jhe was super gentle and polite while being able to quickly address all my inquiries and answer all my questions.

This was so flawless that I had to come and give it a 5 star rating. Thank you!

Satisfied and they do what they say: they forwarded to me my package. BUT,BUT, BUT, they hold my package for 7 days at their US warehouse for no reason. I expected them to forward it to me the next day after they received it. No answer when I try to contact them. They offer to do the custom handling in my country (Norway) and pay the VAT (Norwegian sales tax) for a fee of $ 50. I let FedEx do this for a fee off $ 17. You cannot use their phone number for any security codes sent from the shop you buying from because their phone number is not monitored and it is a land line. You can use this service for that: esimplus. You can insure the package for a flat fee of $ 25, this is way too much for a package at a value off $ 99. It should be like 2-2,5 % of the value like some off their competitors does.

I was having issues with a lost package in the warehouse. Aimee sorted my issues out very swiftly after not getting anywhere initially. Thumbs up for her service, she derves a raise!

Very Slow !!!
They send packages after 5 to 7 Days after I paid, make you frustrated 🥴

Excellent service! Will definitely use them in the future. Great communication and easy to work with!

When the seller does not deliver to your country, Forward2me is the best solution. Very efficient and fast; they also succeed to manage the entire process to minimize the customs bureaucracy friction. I definitely recommend them. Thank you, Forward2me!

I cannot rate this company highly enough. They are fast and efficient and are always pleasant to deal with. Any queries I have had or problems they have been very prompt in getting back to me which is always reassuring. I want to thank Jhe at the U.K. warehouse for being so very helpful in getting my problem solved first thing this morning. Great customer care!

Thisis a great service. Simple process, communication is great, they keep you posted frequently. Everything went well. Good experience and I would use it again.

Kept me updated on every move, really appreciate your service. Thank you.