Foundationrecoverysystems Reviews 

FRS gave me a quote as they said my garage had sunk. Always get more than one quote, So I did. The next quote did not align with the info FRS gave me. So I had two more companies provide me their analysis of the issue and solution. There was no consensus on how much my garage had “sunk” nor alignment on how it should be fixed with piers. Bottom line, I did more research and contacted a structural engineer to help me understand if my garage has in fact sunk or not. Verdict: My garage has NOT EVEN SUNK!! The footing of my garage was built unlevel. These companies are to be foundation “experts"! They looked over obvious signs that did NOT point to a sinking foundation but ignored them and tried to get me to spend $20-$25K for something I didn’t need! Protect yourself and get quotes from more than just foundation companies. Also, just know that local contractors can also pier foundations and be much more reasonably priced.

We have ongoing problems with FRS Kansas City who were hired in December 2023 to install a basement waterproofing system. During the installation process, the company has failed to complete the basic works in the contract at the home despite hundreds of hours meetings with them, emails, and text correspondence chasing them to do so. There are several scope items from the original contract which have not been completed. There were also areas where the company intentionally faked doing work on the premises, which they were paid for, and only came clean after a major flood which caused tens of thousands in damages.

Since the system was installed, the house has flooded 12 times causing thousands in damages and delaying the construction by several months.

As of late July, the vendor had promised to complete all the works in the contract and reimburse us for all the flood damage. Unfortunately, FRS have not kept their word and in October after submitting all the invoices, FRS formally refused to reimburse us for the damages. FRS have also refused to finish the project and have now said they want us to accept them voiding the lifetime warranty on the project in exchange for payment of about 10% of the cost of the damages that occurred when their waterproofing system failed twelve times since installation. It is important to note that we are still getting water ingress under the basement stair.

At this point we have a failing waterproofing system that is not fully installed, and a basement which has been finished above it. There is in excess of $200,000 of new construction on top of their system, which will need to be removed if their system needs to be replaced by a reputable contractor. As an architect, I would never hire a waterproofing contractor for this type of work without a lifetime warranty because the risks associated with water ingress are so high.

I have hundreds of pages of emails, texts, and photographs I would be happy to share if you need more details.