U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... See more
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This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... See more
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... See more
Company replied
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... See more
Company replied
Company details
Information provided by various external sources
One of the cheapest energy suppliers in the UK. Switch and Save today!
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1.2
Bad
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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will be good to see them go
They dont let u leave, try to reinstate your direct debit, object to leaving left right and centre with new supplier, ignore emails, ignored my complaint even when they have estimated the bill, and been informed of cancelation to the contract, the canceled and deleted direct debit too, there net profit is also awful so imo they are clinging on to any existing customers, avoid, i changed to octopus as its 6p kwh cheaper than there october 1st tarrif.
September 30, 2021
Unprompted review
I received 5 star customer service when…
I received 5 star customer service when moving to Outfox the Market on the recommendation of Which? Switch. If they continue in this way, providing prompt, intelligent responses that aren't based on cut-and-paste standard phrases I'll continue to be a happy new customer.
July 2, 2021
Unprompted review
Angry
I found out in December that Foxglove had taken over my account without my permission. I have had no correspondence whatsoever from this company and now I’m running up bills that I’ve never had due to always being pre payment meters. I would like to know where you got the permission from.
February 5, 2021
Unprompted review
Not the good deal that you might think
This company has traded and does trade as Economy 7, Beat the market and Foxglove Energy. There may be more but I was with Economy 7 for nearly two years. Initially the price was the best, as found on the citizens advice impartial comparison site. However after three months the prices charged increased and this happened every 3-6 months even where electricity prices were falling elsewhere. Eventually I checked again on the comparison site and found I was paying nearly twice as much as I needed to. I asked Foxglove to explain and refund the overcharge but this was not resolved to my satisfaction as no proper calculation was provided. I therefore left Foxglove and started a complaint with the Ombudsman which has not yet made a judgement. I moved to the Symbiotic company who were the cheapest and now after three months I have received notification of a large price increase. My unhappy conclusion is that some and perhaps many of these new entrants into the energy market are using the business model so beloved of the insurance industry. You are lured by a low price initial offer and then you will be put on a 3-6 month price escalator that will result in you paying very high prices. This is clearly not in the consumers interest but as the insurance industry has maintained this business model for decades I think we can assume that this is now the new normal for the energy supply industry.
October 2, 2020
Unprompted review
Foxglove Energy have outfoxed themselves - dreadful service
I have finally decided to switch my energy supplier from Foxglove Energy after years of poor service. The last straw came with their rebranding to OutfoxtheMarket. It is evident that this rebranding has been poorly thought out, and is only partially implemented. I had three accounts with them, and with the rebrand they managed to accidentally cancel my direct debit for one account, and render my account details inaccessible for another.
August 8, 2020
Unprompted review
The energy supplier is great!
I was 'switched' to Shell Energy by my previous supplier and Shell were truly awful and hideously expensive. I decided to try Foxglove (soon to be known as Outfox) and the whole experience was swift and painless, the rates are far far more reasonable than the awful Shell, and their live chat system is great. Don't have to hang about on hold listening to elevator music, everything I've needed done has been achieved in minutes by someone on the end of the live chat line. Today was no exception, I live chatted with Nadeem and he completely clarified the issue with my bill in minutes. I really do strongly recommend Foxglove/Outfox
July 21, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Nadeem were of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I have been with Foxglove Energy for…
I have been with Foxglove Energy for about a year now and have no intention of changing. I spoke to Nadeem today after only a short wait on the line. He was very helpful and friendly and the job was done. It costs nothing to be nice and just made the whole experience much more pleasant. Thanks Nadeem for a job well done and your nice comments on your email.
July 10, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Nadeem were of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Billing issue resolved by online chat
I had a billing issue as my last two months bills ahd been calculated on estimates despite my submission of meter readings. I had an on line chat with both SAM & NADEEM. This service was instant and the matter was resolved in a few minutes. I had submitted my meter readings a couple of days too late. (my error) They then recalculated my bill and credited my accound appropriately. This has given me confidence in FOXGLOVE customer service and I recommend the on-line chat system. Thank you SAM & NADEEM
July 2, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Sam & Nadeem were of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very Positive response Nadeem helped me very efficiently and…
Nadeem helped me very efficiently and patiently this afternoon giving me clear guidance to my questions
July 1, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Nadeem was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Perfect service
The contact service is odd but works brilliantly. Within 3 minutes, Nadeem had resolved what could have been a very complicated situation. Fantastic service where chatting with a human being completely avoided the usual pitfalls. Outstanding value too, bravo.
May 27, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Nadeem was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Fox0127732 Farha
Fox0127732 Farha was very helpful and swift in her reply. I have always been very impressed with the whole team
May 14, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
The person helping me today was Nadem.
The person helping me today was Nadem.
I really didn't expect to have my direct debit reduced. He told me the best way to proceed and reduce my monthly bill.
He was helpful, polite and actually interested in my circumstances.
An extremely kind and helpful gentleman, thank you Nadem.
Regards
Linda Parsons
May 11, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Nadeem was of great assistance to you!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
initial impressions
I have only just come to Foxglove but the initial contact and set-up were
very satisfactory and I look forward to dealing with you
May 5, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
So far so good
So far so good! Will give another star when I exactly move over to Foxglove Energy
May 4, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Very smooth quick and hassle free
May 4, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
all good so far
all good so far - early days hence 4 stars
just used online chat - very quick and query sorted asap
many thanks
keep well x
April 28, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Great heating complemented with cheap…
Great heating complemented with cheap and efficient supply!!
April 27, 2020
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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