I’ve been using these hair extensions for years and had no trouble but this past year things have changed Iam using the right products and trying to not use any heat products regularly so they last lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a really bad experience with another hair extensions salon. So made an appointment at foxy hair extensions and oh my word they look and feel amazing. The blend is beautiful. Felt so relaxed in... See more
The bonded hair removal stuff could be stronger it took alot of effort to remove even after paying over 25 pound for it to be simple . The glue took forever to soften a bond and still clung to the h... See more
Bought foxy hair, 5 pks and 3 x pls are faulty, yet customer service are trying to blame the way they where put in. NOTHING TO DO WITH THAT. THEY ARE FAULTY ,and you should either refund or send... See more
Company details
Written by the company
Foxy Hair Extensions have been established for over 15 years and supply many of the UK's leading salon chains with professional hair extensions catering for all budgets. We stock Pre Bonded Flat Tip Hair Extensions, Pre Bonded Stick Tip Hair Extensions, Nano Hair Extensions, Hair Wefts, Tape Hair Extensions and Clip In Hair Extensions, as-well as stocking all of the equipment and accessories to successfully install your clients hair extensions. Our own brand of Hair Extension Aftercare products help to care your clients new hair, ensuring the lifespan of the hair will be successfully met. Alongside this, Foxy Hair Extensions also host regular accredited training courses for people wishing to set up their own hair extension business and train in various training methods. Our salon and retail store in the Metrocentre, Gateshead offers a full hair extension fitting service and retails Clip in Extensions, with free colour matching which is available exclusively in store. If your local to Gateshead or Newcastle Upon Tyne, pop in for a chat and a cuppa with our friendly team for advice on permanent or clip in hair extensions. We offer payment methods via your credit or debit card or flexible payment terms via either Clearpay or Klarna. All of these options are available both for online or in store purchases.
Contact info
2 Keel Row, NE11 9SZ, Gateshead, United Kingdom
- 0845 094 8403
- hayleyfox@foxyhairextensions.net
- www.foxyhairextensions.net
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely Recommend
Lovely hair, doesn’t knot when I brush and thick strands, even got some Easter treats inside my parcel!! Thankyou x
April 5, 2023
Always lovely hair and came with a…
Always lovely hair and came with a suprise chocolate bunny nice touch :)
April 4, 2023
Fantastic company
Fantastic company. Very helpful.
Fantastic pre bonded extentions. Would highly recommend.
February 14, 2023
A few occasions I’ve paid guaranteed…
A few occasions I’ve paid guaranteed next day delivery by 12 and not received it one of the occasions it was over 4 days but no refund or GWG or apology upheld for it! Shame as I’ve been using the company for over3 years roo
March 17, 2023
Reply from Foxy Hair Extensions
Hi Kelly, so sorry you've not been happy with the speed of delivery. I have had a look into this for you and where you haven't received your order the next day this has been because the order was placed after the daily cut off time. Please note, we have a cut off time of 2pm for orders to be dispatched the same day. Any orders placed after this time are dispatched the next working day. In regards to your concern with the 4 day delivery, after looking into this we found that this particular order was placed after the cut off time on a Thursday therefore dispatched by us on the Friday and delivered to you the next working day, which was the Monday. I hope this clears up any confusion but if you have any more queries please feel free to get in touch. Kind Regards Hayley Fox
Have used foxy on clients and myself…
Have used foxy on clients and myself for years & years. But just recently seems like the blonde extensions just aren’t lasting over a month, I used 20inch stick tips on a client and 4 weeks after they have snapped to about 14 inches even with all the correct foxy aftercare products used, which resulted in a very unhappy client. All brunettes and darker colours seem absolutely fine, just seems to be blondes. So had to speak out another supplier for blonde clients.
March 24, 2023
Unprompted review
Reply from Foxy Hair Extensions
Hi Sophie, thank you for your feedback, all batches of hair whereby the aftercare products have been purchased are covered by a 1 month guarantee. Should you feel that there is an issue with the hair within this timeframe then please reach out to our customer service team and we will be more than happy to run the hair through some tests. Kind Regards Hayley Fox
Amazing hair and amazing service you…
Amazing hair and amazing service you will
Not be disappointed xx
March 19, 2023
Great customer service
Really quick delivery, hair colour didn’t match mines but was easy to return and get correct shade. No issues with purchasing, returning, and now awaiting my new extensions!
March 16, 2023
Excellent service
Excellent service, great products and swiftly posted my missing item, next day delivery. Thank you ☺️
March 6, 2023
Always 5 stars from me
Always 5 stars from me! I’ve used foxy for years, for myself and my clients! I love the service and the hair!
March 2, 2023
Absolutely love my hair!
Absolutely love my hair!! Sophie was amazing, made me feel so comfortable and gave me all the info I needed as this was my first set of extensions. So happy with the outcome, best set of girls. Thank you so much Sophie xx
February 27, 2023
Unprompted review
Easy to order and fast delivery
Easy to order and fast delivery!
Products smell amazing and my extensions and my own hair feel so much better😊
February 28, 2023
quick delivery (next day)
February 24, 2023
Super quality hair delivered the next…
Super quality hair delivered the next day totally recommended
February 25, 2023
amazing service
amazing service
very friendly staff that helped me with my order wouldn’t go anywhere else for my hair
February 25, 2023
Great!
Went out of their way to get these to me on time, customer service is amazing, hair quality is amazing, would highly recommend
February 17, 2023
Reply from Foxy Hair Extensions
Thank you for your review, much appreciated x
Really good quality hair
Really good quality hair, I’ve ordered a colour ring for my mobile hair extension business.
February 19, 2023
Reply from Foxy Hair Extensions
Wonderful, we are so happy to have you on board :) x
The BEST HAIR out there!!!
I’ve been wearing foxy hair extensions for almost 3 years now and I can go just under a year on one purchase of 4 bundles of stick tip double drawn extensions. Probably longer if I took care of them properly! I used to use Ugate hair and I was happy at first but then it was very dry and like hay so I took a chance on foxy and I’m so happy I did. The only thing I’m not liking about them is that there is no retailer in the USA. I just have to wait a long time for my new hair and that’s hard to do . Lol But it’s worth it! And their flare tubs are awesome for when you get them moved up.! Thank you thank you! I’m a costumer for life! xoxo…
February 17, 2023
Reply from Foxy Hair Extensions
What a lovely review! Thank you so much :) x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.