Hostile Experience at FNAC Monaco
I purchased a MacBook Pro 16" M1 from FNAC Monaco on June 30, 2023. Despite the sticker claiming it was new and on sale, my experience turned out to be disappointing. The charging block was missing, there was no screen film, and the keyboard had a faulty issue with random capitalization. To make matters worse, the Apple warranty had already expired, the device had 26 charge cycles, and 95% battery capacity. The salesperson's unprofessionalism and their attempt to shift blame only added to my frustration. Although promises were made to find a solution, the process would take around 15 days, which is not feasible for me as I urgently need the MacBook for work. This entire situation is unacceptable, especially considering our frequent patronage of FNAC.