Fragrance Deliver SA Reviews 

232
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

If you make an order, your delivery will be fulfilled. The business does deliver quickly and they respond to their whatsapp. Make sure you know what you are buying. That is to say, branded vs... See more

Rated 5 out of 5 stars

Excellent service from placing an order, to receiving the delivery on time. And receiving exactly what you ordered made my 2025. Thank you for always giving an excellent service

Rated 3 out of 5 stars

Delivery is excellent bt m jst worried bout the Quality of the sneakers,the boxes as I know it's must have comes with Der size of sneakers & the badge/Barcode.Clealry looking @ Dez sneaker I got the f... See more

Rated 5 out of 5 stars

Recently I purchased 3 fragrances, Hugo Boss, Jimmy Choo and Marc Jacobs Mini Gift set from Fragrance Deliver SA. It was delivered on time as promised, I was pleasantly surprised. If you want to surpr... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Authentic and original factory reject male and female fragrances in their original packaging.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(232)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer

It was my first time purchasing on the site and I'm quite impressed. Delivery time was kept and communication was in check. I'm definitely going to buy again.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Received my refund amount

I had cancelled my order and received a cancellation confirmation from fragrance deliver. I wrote to them and contacted them on WhatsApp. They refunded my amount after 2 weeks.
I didn’t use the product so can’t comment on that but the business seems genuine since they have returned my money.

September 30, 2022
Rated 1 out of 5 stars

Item out of stock

I did not receive delivery due to order being out of stock... I'm still awaiting refund and fr fragrance to cancel my payflex payment plan on their side

Regards
Faith

October 5, 2022
Rated 1 out of 5 stars

Fake perfumes, fake reviews

The positive reviews on Trustpilot and on their website are as fake as the perfumes they claim are 'parallel imports'. Note that all the positive reviewers have only ever left one review - that for Fragrance Deliver SA.
Their perfumes are cheap and nasty knock-offs in cheap and nasty packaging.
Their refund/return policy is ludicrous - it requires fragrances to be unopened (how can one ascertain whether the fragrance is genuine or not without opening?); they reserve the right to approve or reject a refund; and they will charge a handling fee of R120 plus courier fees (by which time I may as well have spent the money purchasing a genuine product from a reputable store).
When I said I would expose them on social media, I was accused of blackmail and being unprofessional.
Don't waste your money.

Update: 14 October 2022
In their response, Fragrance Deliver SA claim to have 'collected and sorted me out'. They neither collected, nor sorted me out, they kept denying any responsibility whatsoever.
I am not 'bad-mouthing' their business (nor 'savataging' it - whatever 'savataging' is). I am merely stating an unassailable fact - that their products are not genuine parallel imports, but shabby knock-offs.
And I am not alone in my experience, if one reads numerous other reviews...

October 11, 2021
Unprompted review
Fragrance Deliver SA logo

Reply from Fragrance Deliver SA

Hi Yvonne - you have been savataging our business for over a year, as you bought in 2021 - we note you were not happy with your purchase and i beleive we collected it and sorted you out! we reserve our rights and it is not acceptable to bad mouth businesses over a year later with incorrect filth. if you carry on doing so, we will reserve our rights in this situation.

Rated 5 out of 5 stars

Timeous delivery

Timeous delivery.

Great service with good communication.

Very happy with the product.

Love it, love it, love it.

October 4, 2022
Rated 5 out of 5 stars

Package is 5STAR+

We started on the wrong foot with the support team but I am shy to say the package shut me up. It is amazing. It is far too more than what I expected at the price I paid. I cannot set my eyes off the items on your website looking for other gem. I am recommending these guys but they still need to work on their communication service.

October 6, 2022
Rated 5 out of 5 stars

Assume Service

I never order any or made used of ur services. But after my last order, me will never buy any Fragrance from anyone else. You have a lifetime customer. Thnx for a great service.

October 3, 2022
Rated 1 out of 5 stars

After paying for my order i received an…

After paying for my order i received an email assuring me that there will be an email from the courier for delivery yet nothing is forthcoming after 9 days. i have tried to call Fragrance Delivery SA for a tracking number so that i could liaise with the courier company but the phone is not answered. In addition, i personally went to the local courier for assistance but my order is not there

October 6, 2022
Fragrance Deliver SA logo

Reply from Fragrance Deliver SA

hello Anthony! we offer our clients two whatsapp support lines and multiple email address support. Please could you email us , and send us your order number so we may investigate with our courier partners.

Rated 5 out of 5 stars

HappyClient

The service was good ,even got my parcel before the actual date. I’m happy 😊

October 5, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look